Reposted 14 days ago

Customer Service Testing Agent

Abm
£12 p/h
Dartford, England, DA9 9ST
Full time, contract

The Breakroom Take

5.4

Rated 5.4 out of 10, based on 78 employees who took the Breakroom Quiz

See all job reviews

About Abm

Abm is a facility management provider

Job description from Abm

JOB TITLE: Customer Service Agent - Testing
LOCATION: Bluewater Shopping Centre
SALARY: £12.00 per hour
SHIFT PATTERN: 4 days on 2 days off (starting time 05:30 AM, latest time 21:30)
REPORTING TO: Duty Manager
OVERVIEW OF JOB DESCRIPTION
As a Customer Service Agent - Testing, you will be an integral part of the Test Centre Team, contributing to
its success. Reporting to the Duty Manger on site, you will work alongside other colleagues and other
partners to deliver brilliant customer care to test members of the public. This will include administrative
functions to ensure all tests are conducted with complete accuracy. Full training will be provided, and full
Personal Protective Equipment will be supplied in line with NHS Standards. Responsible for traffic
management at the test site, ensuring cars are guided to the correct area in a safe manner.
Main Duties & Responsibilities:
• Meet and greet customers arriving at the drive through swab station
• Support the wider team by labelling up sample kits with unique barcodes which are printed when
QR codes are scanned and ensure the correct sample kit is with the right customer
• Assist in the safe movement of samples, specific to your working site
• Direct cars as appropriate to your working site
• Delivers brilliant care at test centres, responding quickly to all customer needs while reassuring
individuals throughout the testing process and putting them at ease
OUR VALUES AND BEHAVIOURS
Respect - This means respecting each other, great communication, valuing contributions, respecting
differences and supporting one another.
Collaboration - This is all about teamwork and remembering that we are all working towards the
same goal. It’s also about how we work with our clients and their other suppliers. We are one team!
Integrity - This is about being honest, reliable and trustworthy and always delivering on promises.
Innovation - This is about striving to always improve, working smarter, coming up with new ideas
and having the confidence to share them. At the same time it’s about embracing change.
Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations to
build value and give us and our clients a real competitive advantage.
Trust - This is all about being consistent, organised and reliable. It’s also about doing what you say
you are going to do and not promising what you can’t deliver.
REC001 General Job Description V0 Page 2 of 2
• Confidently performs the throat and nasal swab testing procedure in line with current clinical
standards, while adhering to hygiene, Personal Protective Equipment (PPE) and NHS standards.
• Understands testing targets and goals for the test centre.
• Efficiently delivers the daily tasks and testing plan, including packing up samples, stock
management, completing testing administration and procedures in line with expectations
• Follows the high presentation standards and understands their legal obligations for the site to
operate safely
• Complies with all safety rules and procedures to ensure their own safety and that of colleagues and
customers at all times
Person Specification:
Essential
• Ability to communicate with empathy and confidence with individuals
• A supportive approach to others, and an ability to relate well to colleagues and passengers
• Capacity for hard work / standing on feet and high expectations of self and passengers
• Strong communication and organisational skills
• In addition, applicants must consider the following: Willingness to work outside (weather
protection will be provided)
Desirable
• Be able to provide us with the risk status of family members in the same household.
HEALTH & SAFETY RESPONSIBILITIES
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in
failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident
reporting system;
NOTE
This job description Is intended to give the post holder an appreciation of the role envisaged for this
position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post
holder throughout the period of employment. The job description may be varied from time to time by the
Company to reflect 0063hanges in the post holder’s role and/or the needs of the business.
Please note that ABM are an equal opportunities employer, we do not discriminate and welcome all
responses.

Map

Dartford, England, DA9 9ST

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Abm pay a living wage?

    Most people are paid a living wage.

    How we know this

    80% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 46 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Abm pay market rates?

    Most people are paid above average for their job.

    How we know this

    67% of people are paid above average for the type of work they do.

    Based on data from 36 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do workers at Abm get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    44% of people say they don’t get paid breaks.

    Based on data from 57 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Abm pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    89% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 57 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Abm do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    38% of people report that they do extra work that they don’t get paid for.

    Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Abm?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 31% of people with changing schedules report getting one week notice or less.
    • 22% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 47% of people with changing schedules report getting four weeks notice or more.

    Based on data from 36 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Abm worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    67% of people report they don’t worry about getting enough hours.

    Based on data from 55 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Abm workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    64% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 50 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Abm workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    67% of people report that it’s hard to change shifts if they need to.

    Based on data from 42 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Abm?

    Most people find it easy to book holiday.

    How we know this

    74% of people report it’s easy to book holidays.

    Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Abm managers change shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    40% of people say their manager changes their shifts at the last minute.

    Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Abm?

    Some people find it hard to take sick leave.

    How we know this

    35% of people report that it’s hard to take time off if they are sick.

    Based on data from 51 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • Most parents say it’s bad

    Is working at Abm good if you’re a parent or carer?

    Most parents and carer say this is a bad place to work.

    How we know this

    74% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 19 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Abm feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    47% of people say they’re not treated with respect by their managers.

    Based on data from 45 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Abm get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    34% of people report that they don’t get to take proper breaks.

    Based on data from 50 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Abm?

    Most people feel stressed here.

    How we know this

    74% of people say they often feel stressed at work.

    Based on data from 57 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Abm enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    40% of people report they don’t enjoy their job.

    Based on data from 47 people who took the Breakroom Quiz between April 2022 and March 2024.

  • Okay
  • Only some people recommend their team

    Do people at Abm recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    63% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 59 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Abm?

    Some people did’t get enough training when they started.

    How we know this

    40% of people report they didn’t get enough training when they started working here.

    Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Abm?

    Only some people are given support to progress here.

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 52 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Abm head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 54 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do workers feel well informed about how Abm is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    69% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 52 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Abm

What Abm employees say about their job

  • Best thing

    I am My own boss

    Worst thing

    Can never get any information from head office

    3.0

    Abm Security officer, February 2024

  • Best thing

    Finishing and going home

    Worst thing

    Underpaid, No respect, No help if needed

    3.4

    Abm Security officer, June 2023

See more reviews
  • Best thing

    The pay

    Worst thing

    Really bad office communication. They change your shifts without telling you

    2.1

    Abm Retail assistant, January 2023

  • Best thing

    Team work, professionalism, people I work with and the customers.

    Worst thing

    Colleagues complaining bringing that atmosphere down.

    9.8

    Abm Employee, September 2022

  • Best thing

    The people I see and work with on a daily bacis.

    Worst thing

    Lack of proper managment

    1.5

    Abm Service host, December 2021

  • Best thing

    Always on the move

    Worst thing

    Lack of team work and isolation

    2.6

    Abm Employee, November 2021

  • Best thing

    The people I work with.

    Worst thing

    The pay and hours

    2.6

    Abm Waste operative, November 2021

  • Best thing

    Easy to take time off work pay is good for what we do

    Worst thing

    Lack of hours blame culture

    2.1

    Abm Employee, April 2021

  • Best thing

    Good environment to work in, good people to work with.

    Worst thing

    Bad management to work for, will change rotas and job requirements without any consultation and never take responsibility for any decisions which are unfavourable to the staff. Total lack of respect for staff in general.

    4.2

    Abm Cleaning supervisor, March 2021

  • Best thing

    The staff are good, I love to see instant results when cleaning.

    Worst thing

    Uniform trousers are to thin

    9.3

    Abm House keeping, March 2021

  • More reviews from Abm employees

Better rated jobs near DA9 9ST

Similar paying jobs near DA9 9ST