5.3

Carpetright

Customer Advisor, Carpetright

permanent • part-time

in London, London, W1T 7PX

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Job description

Design flair. Innovation. Inspiration. Not words you would necessarily associate with a role in retail but here at The Floor Room we are different. The Floor Room by Carpetright is an exclusive new boutique on London’s Tottenham Court Road, selling design-led flooring for the style-conscious home-lover. Here, customers can expect the latest trends combined with the ultimate in service delivered by a team of experts whose mission it is to help them discover the best for their home. We are looking for a Full-Time Flooring Consultant (39 hours per week - flexible) or Part-Time Flooring Consultant (20 hours per week - flexible) become part of something special - a flagship store like no other with a team who will turn the dreams of a new forever floor into a reality for our customers. How You’ll Play Your Part Your role will be to deliver an exceptional end to end customer experience, helping our customers choose the right products to suit their needs, whether for an entirely new project or to complement their existing designs and décor. Our customers aren’t looking to simply browse products, they are looking for advice, guidance and inspiration. You’ll need to tailor your approach to suit the needs of each customer. You’ll have the tools at your disposal to give them the experience they deserve whether this is through collaborative mood boards, digital design consultations or a deeper consultation with their interior designer. We are working with premium products which brings with it an expectation of exceptional service. You will own the complete customer journey from initial contact through to finalising the order and beyond, establishing solid, long-term relationships with customers leading to repeat custom, recommendations and advocacy for the new brand and concept. What You’ll Need This is so much more than your typical retail advisor role. The key to success is a clear drive and passion for customer service – how can you help our customers express their personal style and tell their own story at home? You’ll need to demonstrate the ability to flex between selling and service and showcase a real desire and excitement about this opportunity and our new brand. You’ll of course need previous experience working within a premium retail environment with luxury products and high-end customers alongside the ability to demonstrate a keen interest and/or work experience in interior design, textiles, home trends and styles to be a success in this role. Don’t worry - we will provide you with training to bring you up to speed with our product range, you don’t need to have home flooring experience but if you do, even better! Other key requirements: An obsession for attention to detail Confidence to proactively approach customers, interact with them and be happy to share your opinion and advice to help them to make their decisions Can-do approach A real passion for and knowledge of design, interiors, style and trends What’s In It For Me? Working for The Floor Room by Carpetright is like being part of one big family. With market leading training and an attractive salary and commission structure in place, this is a great opportunity to drive your career forward with a fantastic new boutique concept store on the design capital of London – Tottenham Court Road. Next Steps Once you hit apply, you will be taken through a series of questions relating to your experience and suitability for the role that should take you no longer than 10 minutes. If successful at this stage, you will need to upload a CV and covering letter. If your experience is a match, someone from our Talent Acquisition team will be in touch for a chat to talk through your experience and discuss the role in more detail. If selected, the final stage will be a virtual interview/assessment day. We hope to hear from you soon!

Design flair. Innovation. Inspiration.

Not words you would necessarily associate with a role in retail but here at The Floor Room we are different.

The Floor Room by Carpetright is an exclusive new boutique on London’s Tottenham Court Road, selling design-led flooring for the style-conscious home-lover. Here, customers can expect the latest trends combined with the ultimate in service delivered by a team of experts whose mission it is to help them discover the best for their home.

We are looking for a Full-Time Flooring Consultant (39 hours per week - flexible) or Part-Time Flooring Consultant (20 hours per week - flexible) become part of something special - a flagship store like no other with a team who will turn the dreams of a new forever floor into a reality for our customers.

How You’ll Play Your Part

Your role will be to deliver an exceptional end to end customer experience, helping our customers choose the right products to suit their needs, whether for an entirely new project or to complement their existing designs and décor.

Our customers aren’t looking to simply browse products, they are looking for advice, guidance and inspiration. You’ll need to tailor your approach to suit the needs of each customer. You’ll have the tools at your disposal to give them the experience they deserve whether this is through collaborative mood boards, digital design consultations or a deeper consultation with their interior designer.

We are working with premium products which brings with it an expectation of exceptional service. You will own the complete customer journey from initial contact through to finalising the order and beyond, establishing solid, long-term relationships with customers leading to repeat custom, recommendations and advocacy for the new brand and concept.

What You’ll Need

This is so much more than your typical retail advisor role.

The key to success is a clear drive and passion for customer service – how can you help our customers express their personal style and tell their own story at home?

You’ll need to demonstrate the ability to flex between selling and service and showcase a real desire and excitement about this opportunity and our new brand.

You’ll of course need previous experience working within a premium retail environment with luxury products and high-end customers alongside the ability to demonstrate a keen interest and/or work experience in interior design, textiles, home trends and styles to be a success in this role.

Don’t worry - we will provide you with training to bring you up to speed with our product range, you don’t need to have home flooring experience but if you do, even better!

Other key requirements:

  • An obsession for attention to detail
  • Confidence to proactively approach customers, interact with them and be happy to share your opinion and advice to help them to make their decisions
  • Can-do approach
  • A real passion for and knowledge of design, interiors, style and trends

What’s In It For Me?

Working for The Floor Room by Carpetright is like being part of one big family. With market leading training and an attractive salary and commission structure in place, this is a great opportunity to drive your career forward with a fantastic new boutique concept store on the design capital of London – Tottenham Court Road.

Next Steps

Once you hit apply, you will be taken through a series of questions relating to your experience and suitability for the role that should take you no longer than 10 minutes. If successful at this stage, you will need to upload a CV and covering letter. If your experience is a match, someone from our Talent Acquisition team will be in touch for a chat to talk through your experience and discuss the role in more detail. If selected, the final stage will be a virtual interview/assessment day.

We hope to hear from you soon!

How this job measures up

Retail and sales assistants at Carpetright are typically paid £5.63–8.47 an hour.

29 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Carpetright head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 6 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do retail and sales assistants at Carpetright get paid breaks?

    No. People don’t get paid breaks

    How we know this

    100% of people say they don’t get paid breaks

    Based on information from 7 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does Carpetright pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    100% of people say they are paid below the Real Living Wage for where they live

    Based on information from 6 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Carpetright pay retail and sales assistants market rates?

    People are not paid market rates

    How we know this

    100% of people are paid below the typical pay for the type of work they do

    Based on information from 7 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are retail and sales assistants given support to progress at Carpetright?

    People aren’t given support to progress here

    How we know this

    In the last year, 80% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Not great
  • Not easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Carpetright?

    Most people find it hard to take sick leave

    How we know this

    67% of people report that it’s hard to take time off if they are sick

    Based on information from 6 job reviews

  • Not enough training

    Do retail and sales assistants get enough training when they start at Carpetright?

    Most people don’t get enough training when they start

    How we know this

    57% of people report they didn’t get enough training when they started working here

    Based on information from 7 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People don’t get proper breaks

    Do retail and sales assistants at Carpetright get proper breaks?

    Most people don’t get proper breaks

    How we know this

    71% of people report that they don’t get to take proper breaks

    Based on information from 7 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t recommend their team

    Do retail and sales assistants at Carpetright recommend working with their team?

    Only some people recommend working with their team

    How we know this

    57% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 7 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Carpetright?

    Most people find it easy to book holidays

    How we know this

    71% of people report it’s easy to book holidays

    Based on information from 7 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People aren’t stressed

    Is it stressful for retail and sales assistants to work at Carpetright?

    Most people don’t feel stressed here

    How we know this

    50% of people say they often feel stressed at work

    Based on information from 6 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Managers are respectful

    Do retail and sales assistants at Carpetright feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    67% of people say they’re treated with respect by their managers

    Based on information from 6 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Carpetright is doing?

    Most people feel well informed about how the company is doing

    How we know this

    71% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 7 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

What employees are saying about Carpetright

  • Best thing

    Me performing well

    Worst thing

    Headoffice out of touch with sales staff and headoffice using consultants to tell us how to do our job wilst anyone at hq doesnt have a clue.

    5.5

    Sales advisor, January 2021

  • Best thing

    Staff are great

    Worst thing

    Unorganised sometimes

    5.2

    Warehouseman, November 2020

  • Best thing

    I do my own thing

    Worst thing

    It’s heavy work

    6.6

    Carpet fitter, February 2021

  • Best thing

    Get to meet different people

    Worst thing

    Lack of training and out of date computers hardware etc

    3.4

    Sales advisor, April 2021