As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied, permanent role will be flexible, organised and committed to providing a high standard of customer service at all times.
Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
Using your brilliant communication and organisational skills to ensure your branch's task list is actioned.
Handling customer complaints and queries.
Monitoring and controlling expenditure.
Running daily reports and ensuring they're acted on.
Helping to promote the branch and keeping customer experience core to your focus.
Occasionally covering at other branches when needed.
Strong administrative skills.
Demonstrable ability to work effectively as part of a team.
Good communication skills.
The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.
A full UK driving licence.
Nice to have (but not essential)
Previous experience of working in the rental industry.
In return, you'll receive one of the best employee benefits packages in the industry, including free private healthcare, life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and extensive training, as well as generous retail discounts.
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. This job was originally posted as www.totaljobs.com/job/95622933
How this job measures up
Retail and sales assistants are typically paid £7.38–10.00 an hour.
Do people think Arnold Clark head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
76% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 72 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Are people given support to progress at Arnold Clark?
Most people are given support to progress here
How we know this
In the last year, 56% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 78 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.