A career that will deliver change. Together we'll help Britain achieve Net Zero.
Working hours: Flexible shift pattern between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturday after training and development Location: Hove Salary: From £20,000, rising to £21,000 within a year + excellent benefits + blended working (homeworking / office based) options available once training is complete Contract: Temp to Perm The Opportunity Our client, one of the UK's leading energy providers, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!
What you'll do:
As a Customer Service Advisor, you'll be part of a team providing first class customer service to our client's customers.
You'll be the voice of the business, a trouble-shooter and a problem solver.
You'll put the Customer first and help solve our client's customer's energy needs. You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
You'll be IT literate with a good general level of education including Maths and English.
Our client are dedicated to offering flexible benefits that support people across all aspects of their lives. Along with our client, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:
Wide-ranging career opportunities
37 hours a week
25 days holiday plus 8 bank holidays
Blended (home / office) working options available once your Probationary Period is complete
Discounts & cashback through many retailors
On site gym, Costa and close to local bus routes
Free tea and coffee
Bonus scheme, with further opportunities for commission
Where you'll be based
You'll be given an induction (11 weeks at EDF's offices). Once you've finished and have completed your Probationary Period (at roughly 24 weeks), we'll review your working arrangements with a view to moving to our Blended Working Principles. To have the best employee experience, at EDF we believe it's important for people to be together for things like:
Collaboration and group working
Team meetings and one to ones
Certain types of training and development
Coaching and feedback
Performance and wellbeing support
How does the pay compare?
Call and contact centre staff are typically paid £8.72–12.67 an hour.
This job pays £10.40–£10.91 per hour.
Do people think Manpower head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work
How we know this
65% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 23 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Only some people are given support to progress here
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 25 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.