A fantastic opportunity has arisen to join a leading utilities company as Customer Advisor to work in the office based in London. This role is paying £20,067 per annum, full-time temporary 3 month role, working 37.5 hours per week between the hours of 8am and 6pm (on a rotary basis), Monday to Friday. Start date as soon as possible!
Our client has a clear roadmap that will both drive their performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050. They are making a difference through innovation and new ways of working. They are shaping/creating a cleaner, greener future for their 11 million customers, they put their heart into everything they do.
As Customer Advisor, you will be supporting the delivery of Customer targets in resolving complaints and enquiries.
Operate office systems and equipment, process documents, maintain accurate records and access information within Customer Operations
Resolve enquiries from both internal and external parties, providing a written, face to face or telephone response as appropriate
Resolve Customer Complaints, providing written or telephone responses as appropriate
Liaise with field based staff and stakeholders in resolving customer enquiries and complaints
Compile and provide routine information using computer systems as necessary in accordance with relevant procedures and guidelines, in order to provide management with the information they need to effectively make decisions
Assist in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures
Participate in the measurement of individual and team objectives, to enable performance gaps to be identified and addressed
Work within and promote the philosophy of safe team working
Actively demonstrate and promote the company values, and positively contribute to a customer oriented approach.
Skills and experience
Experience of working within customer services role beneficial, excellent communication skills both written and verbal. Must be numeric and have appropriate verbal reasoning and articulation skills where applicable
Having a customer first mind set
A proactive thinker who is driven to achieve the best outcomes for customers
Ability to communicate at all levels
Proven experience of following procedures and policies, understanding the impact of non compliance. Having the ability to absorb information
Ability to demonstrate time management skills
Ability to work autonomously and as part of a wider team
Experience of working to set KPI's and targets (desirable)
High standard of keyboard skills; competent in the use of standard desktop packages
GCSE English Grade C or above
Appropriate clerical qualification (desirable)
* All successful are required to undergo a DBS check before starting onsite**
This job was originally posted as www.totaljobs.com/job/95589426
How this job measures up
Call and contact centre staff are typically paid £8.72–12.67 an hour.
This job pays up to £20.1k per year.
Do people think Manpower head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work
How we know this
65% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 23 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Only some people are given support to progress here
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 25 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.