6.3

DHL

This job posting has expired, you can no longer apply

Customer Services Advisor, DHL

permanent • full-time

in England, Northamptonshire, Northampton

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Job description

  • Salary:

    £20,000
  • Region:

    Northampton
  • Location:

    Northampton:Brackmills
  • Job Type/Function:

    Admin & Customer Service
  • Closing Date:

    28 November 2021
  • Contract Type:

    Full time - Fixed Term
  • Total Number of Hours per week:

    37.5

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Customer Services Advisor
Location: Northampton
Contract Type: 12 Month Fixed Term (Full-Time)
Shift pattern: Monday to Friday 9am - 5pm
Closing Date: 28th November 2021

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."

If this sounds like a team you'd like to join ... keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
  • Liaise with customers on all aspects of the business of the organisation
  • Ensure customer satisfaction and a high quality of service are maintained at all time
  • Receive and record, in a correct and precise manner, via systems, internal and external enquiries resulting from the services provided
  • Investigate, resolve and answer all enquiries promptly within the Customer Service guidelines
  • Act as a point of contact between internal departments and customers, ensuring information is disseminated to both
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
  • Previous experience working in a customer service function with both Web and telephone enabled CRM systems
  • Strong communication skills both verbally and written
  • Ability to multitask and good attention to detail
  • Previous complaint handling experience would be advantageous
  • Supply Chain and Logistics background would be desired
What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

How this job measures up

Call and contact centre staff at DHL are typically paid £9.77–11.85 an hour.

441 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do people think DHL head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 394 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • Not easy to change shifts

    How easy is it for DHL workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    62% of people report that it’s hard to change shifts if they need to

    Based on information from 206 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People don’t enjoy their job

    Do people at DHL enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    51% of people report they don’t enjoy their job

    Based on information from 105 job reviews

  • Hard to choose shifts

    Do DHL workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    61% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 332 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    Is it stressful to work at DHL?

    Most people feel stressed here

    How we know this

    53% of people say they often feel stressed at work

    Based on information from 408 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Not good for parents

    Is working at DHL good if you have caring responsibilities?

    Most people say this is a bad place to work if you care for a child or other relative

    How we know this

    52% of people who care for a child or other relative report this isn’t a good place to work

    Based on information from 146 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Breaks aren’t paid

    Do workers at DHL get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    61% of people say they don’t get paid breaks

    Based on information from 424 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • No career progression

    Are people given support to progress at DHL?

    Only some people are given support to progress here

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 393 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at DHL recommend working with their team?

    Only some people recommend working with their team

    How we know this

    54% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 438 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t get sick pay

    Does DHL pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    53% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 396 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to book holiday

    How easy is it to book a holiday at DHL?

    Most people find it easy to book holidays

    How we know this

    66% of people report it’s easy to book holidays

    Based on information from 399 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at DHL?

    Most people find it easy to take sick leave

    How we know this

    69% of people report that it’s easy to take time off if they are sick

    Based on information from 358 job reviews

  • Enough training

    Do people get enough training when they start at DHL?

    Most people get enough training when they start

    How we know this

    73% of people report they got enough training when they started working here

    Based on information from 420 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid market rates

    Does DHL pay market rates?

    Most people are paid market rates

    How we know this

    52% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 315 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People get proper breaks

    Do people at DHL get proper breaks?

    Most people get proper breaks

    How we know this

    74% of people report that they get to take proper breaks

    Based on information from 400 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at DHL?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 25% report getting one week notice or less
    • 3% report getting two weeks notice
    • 1% report getting three weeks notice
    • 29% report getting four weeks notice or more
    • 42% report having a fixed rota

    Based on information from 362 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Managers are respectful

    Do people at DHL feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    61% of people say they’re treated with respect by their managers

    Based on information from 381 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how DHL is doing?

    Most people feel well informed about how the company is doing

    How we know this

    53% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 390 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • No short notice shift changes

    Do DHL managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    85% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 354 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    Does DHL pay enough to live on?

    People are paid enough to live on

    How we know this

    89% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 390 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Good for students

    Is a DHL job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    86% of students report this is a good place to work if you’re studying

    Based on information from 14 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • No unpaid extra work

    Do workers at DHL do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    82% of people report that they don’t do extra unpaid work

    Based on information from 335 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at DHL worry about hours?

    People don’t worry about getting enough hours

    How we know this

    88% of people report they don’t worry about getting enough hours

    Based on information from 282 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about DHL

  • Best thing

    Good pay for the job that you do

    Worst thing

    Can be difficult at time and unsocial hours working nights

    7.8

    Employee, June 2021

  • Best thing

    I love driving forklifts & I enjoy the people I workwith

    Worst thing

    Health & safety

    7.5

    Employee, September 2021

  • Best thing

    Forklift

    Worst thing

    Last minute. Com they tell you 1840 at night not to come in

    5.0

    Employee, June 2021

  • Best thing

    You're your own boss once you're on the road

    Worst thing

    Office politics

    6.6

    Employee, June 2021