Position: Customer Services Advisor Location: Northampton Contract Type: 12 Month Fixed Term (Full-Time) Shift pattern: Monday to Friday 9am - 5pm Closing Date: 28th November 2021
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."
If this sounds like a team you'd like to join ... keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
Liaise with customers on all aspects of the business of the organisation
Ensure customer satisfaction and a high quality of service are maintained at all time
Receive and record, in a correct and precise manner, via systems, internal and external enquiries resulting from the services provided
Investigate, resolve and answer all enquiries promptly within the Customer Service guidelines
Act as a point of contact between internal departments and customers, ensuring information is disseminated to both
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
Previous experience working in a customer service function with both Web and telephone enabled CRM systems
Strong communication skills both verbally and written
Ability to multitask and good attention to detail
Previous complaint handling experience would be advantageous
Supply Chain and Logistics background would be desired
What will you get in return?
As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
How this job measures up
Call and contact centre staff at DHL are typically paid £9.77–11.85 an hour.
Do people think DHL head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 394 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Only some people are given support to progress here
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 393 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.