6.5

NFU Mutual

Customer Sales Advisor, NFU Mutual

permanent

in Glasgow, Scotland

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Job description

About the role

Customer Sales Advisor



    Glasgow (G2)
    Up to £22,000 + earn up to a £5,000 annual bonus (paid out monthly)
    Subsidised Gym Membership
    35 hour working week, with up to 50% worked from Home. This includes flexible shift rotations. 8am – 8pm and Saturday 9am-12.30pm ( every other Saturday )

    Why work for us?


      Gallup Exceptional Workplace Award winner in 2021
      Individual and personalised career plans (50 % of our vacancies last year were filled internally)
      Modern and central location
      Fun days for charity fund raising and loads of social events
      Unscripted calls with the onus on customer relationship building and information gathering
      Health and wellbeing initiatives and programs, including subsidised gym membership
      Flexible benefits scheme – including access to discounts on various retail and hospitality outlets
      Weekly delivery of fresh fruit- to help keep your vitamin C levels topped up

      About the role

      We put the customers at the heart of everything we do. Our approach to calls is less focused on call-length targets and sales scripts, we want you to bring your personality to the role, engaging with our customers taking all in bound calls and guiding them through the insurance quotation process for either our home, motor or equine product range.
      We’re all about warm personalities, quality conversations and a customer-first attitude.

      About you

      You must enjoy customer service, maybe you work in retail, hospitality, travel and tourism or a contact centre. You don't need to have worked in an insurance or financial services business before, if you have, then great. But ideally you:



        Enjoy being part of a focused team and thrive on various aspects of problem solving
        Are ready for the challenge of working within a regulated environment

        This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.


        About the benefits and rewards

        When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: 



          Flexible working – the ability to elect to work 50% of your time from home.
          Subsidised gym benefit
          Access to a variety of High Street store discounts
          Cycle to Work Scheme
          25 days annual leave, plus bank holidays, you can also buy more holidays if you love to travel
          Contributory pension scheme, up to 20% including your 8% contribution 
          Private health care options
          Discounts on a range of NFU Mutual products.

          How this job measures up

          Call and contact centre staff are typically paid £8.72–12.67 an hour.

          14 people shared what they think about this job…

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          Bad
          • Head office doesn’t understand the frontline

            Do people think NFU Mutual head office understands what's happening where they work?

            People think head office doesn’t understand what’s happening where they work

            How we know this

            79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

            Based on information from 14 job reviews

            Why this matters

            At a good job, the role of head office should be to support the people on the frontline serving customers.

            To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

          • People don’t enjoy their job

            Do people at NFU Mutual enjoy their jobs?

            People don’t enjoy their job

            How we know this

            83% of people report they don’t enjoy their job

            Based on information from 6 job reviews

          • People feel stressed

            Is it stressful to work at NFU Mutual?

            People feel stressed here

            How we know this

            85% of people say they often feel stressed at work

            Based on information from 13 job reviews

            Why this matters

            Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

            Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

          Not great
          • Not easy to change shifts

            How easy is it for NFU Mutual workers to change shifts?

            Most people find it hard to change shifts

            How we know this

            57% of people report that it’s hard to change shifts if they need to

            Based on information from 7 job reviews

            Why this matters

            A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

          • Hard to choose shifts

            Do NFU Mutual workers get to choose the shifts they work?

            Most people don’t get enough choice over which shifts they work

            How we know this

            71% report that their manager doesn’t give them enough choice over which shifts they work

            Based on information from 7 job reviews

            Why this matters

            A good job is flexible around your personal life. This means you get a say in when you prefer to work.

          • Breaks aren’t paid

            Do workers at NFU Mutual get paid breaks?

            Not always. Most people don’t get paid breaks

            How we know this

            54% of people say they don’t get paid breaks

            Based on information from 13 job reviews

            Why this matters

            A good job should have paid breaks.

            You should be paid for all your time at work, whether you’re on a break or not.

          Good
          • People are paid market rates

            Does NFU Mutual pay market rates?

            Most people are paid market rates

            How we know this

            55% of people are paid average or more than the typical pay for the type of work they do

            Based on information from 11 job reviews

            Why this matters

            Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

          • Opportunities to progress

            Are people given support to progress at NFU Mutual?

            Most people are given support to progress here

            How we know this

            In the last year, 62% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

            Based on information from 13 job reviews

            Why this matters

            A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

            This means you’ll be able to build on your skills and experience, and earn more money.

          • People recommend their team

            Do people at NFU Mutual recommend working with their team?

            Most people recommend working with their team

            How we know this

            50% of people report that they would recommend working with their immediate team to a friend

            Based on information from 14 job reviews

            Why this matters

            A good job means enjoying the place where you work.

            The people you work with every day really matter. They can be the difference between a terrible day and a great one.

            If you’d recommend your team to a friend, this shows that something’s going right.

          • 4+ weeks notice of shifts

            How much notice do people get of their shift pattern at NFU Mutual?

            Most people get 4 weeks notice of when they’re working

            How we know this

            • 0% report getting one week notice or less
            • 13% report getting two weeks notice
            • 25% report getting three weeks notice
            • 38% report getting four weeks notice or more
            • 25% report having a fixed rota

            Based on information from 8 job reviews

            Why this matters

            At a good job, you get plenty of notice about when you’re working.

            This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

          • No unpaid extra work

            Do workers at NFU Mutual do extra work that they don't get paid for?

            Rarely. Most people don’t do unpaid extra work

            How we know this

            50% of people report that they do extra work that they don’t get paid for

            Based on information from 6 job reviews

            Why this matters

            Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

          • Well informed about head office

            Do workers feel well informed about how NFU Mutual is doing?

            Most people feel well informed about how the company is doing

            How we know this

            67% of people feel that they are kept well informed about how the company is doing as a whole

            Based on information from 12 job reviews

            Why this matters

            At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

            You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

          Excellent
          • Easy to book holiday

            How easy is it to book a holiday at NFU Mutual?

            People find it easy to book holidays

            How we know this

            77% of people report it’s easy to book holidays

            Based on information from 13 job reviews

            Why this matters

            A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

          • Easy to take sick leave

            How easy is it to take sick leave at NFU Mutual?

            People find it easy to take sick leave

            How we know this

            77% of people report that it’s easy to take time off if they are sick

            Based on information from 13 job reviews

          • Enough training

            Do people get enough training when they start at NFU Mutual?

            People get enough training when they start

            How we know this

            75% of people report they got enough training when they started working here

            Based on information from 12 job reviews

            Why this matters

            A good job should give you good training when you start, not just drop you in at the deep end.

            This means that you’ll be happier and more productive from day one and shows that your employer values you.

            It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

          • No short notice shift changes

            Do NFU Mutual managers change shifts at short notice?

            Managers don’t change people’s shifts at short notice

            How we know this

            75% of people say their manager doesn’t changes their shifts at the last minute

            Based on information from 8 job reviews

            Why this matters

            If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

          • People are paid enough to live on

            Does NFU Mutual pay enough to live on?

            People are paid enough to live on

            How we know this

            100% of people say they are paid at or above the Real Living Wage for where they live

            Based on information from 13 job reviews

            Why this matters

            Everyone should be paid enough to live on.

            The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

            The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

          • People get proper breaks

            Do people at NFU Mutual get proper breaks?

            People get proper breaks

            How we know this

            85% of people report that they get to take proper breaks

            Based on information from 13 job reviews

            Why this matters

            When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

          • People get sick pay

            Does NFU Mutual pay sick pay?

            Yes. People get proper sick pay

            How we know this

            79% of people say they would get paid if they were sick but scheduled to work

            Based on information from 14 job reviews

            Why this matters

            Everyone gets sick sometimes. You should be able to take time off without worrying.

            At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

            This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

          • Managers are respectful

            Do people at NFU Mutual feel treated by respect by their managers?

            People feel treated with respect by their managers

            How we know this

            82% of people say they’re treated with respect by their managers

            Based on information from 11 job reviews

            Why this matters

            Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

          What employees are saying about NFU Mutual

          • Best thing

            Good company to work for.

            Worst thing

            Poor communication.

            7.4

            Employee, February 2021

          • Best thing

            People I work with

            Worst thing

            Not enough management

            6.5

            Employee, March 2021

          • Best thing

            Close to home, an hour for dinner, my colleagues

            Worst thing

            Work load at times can be overwhelming

            8.9

            Employee, September 2020