Glasgow (G2) Up to £22,000 + earn up to a £5,000 annual bonus (paid out monthly) Subsidised Gym Membership 35 hour working week, with up to 50% worked from Home. This includes flexible shift rotations. 8am – 8pm and Saturday 9am-12.30pm ( every other Saturday )
Why work for us?
Gallup Exceptional Workplace Award winner in 2021
Individual and personalised career plans (50 % of our vacancies last year were filled internally)
Modern and central location
Fun days for charity fund raising and loads of social events
Unscripted calls with the onus on customer relationship building and information gathering
Health and wellbeing initiatives and programs, including subsidised gym membership
Flexible benefits scheme – including access to discounts on various retail and hospitality outlets
Weekly delivery of fresh fruit- to help keep your vitamin C levels topped up
About the role
We put the customers at the heart of everything we do. Our approach to calls is less focused on call-length targets and sales scripts, we want you to bring your personality to the role, engaging with our customers taking all in bound calls and guiding them through the insurance quotation process for either our home, motor or equine product range. We’re all about warm personalities, quality conversations and a customer-first attitude.
You must enjoy customer service, maybe you work in retail, hospitality, travel and tourism or a contact centre. You don't need to have worked in an insurance or financial services business before, if you have, then great. But ideally you:
Enjoy being part of a focused team and thrive on various aspects of problem solving
Are ready for the challenge of working within a regulated environment
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
About the benefits and rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Flexible working – the ability to elect to work 50% of your time from home.
Subsidised gym benefit
Access to a variety of High Street store discounts
Cycle to Work Scheme
25 days annual leave, plus bank holidays, you can also buy more holidays if you love to travel
Contributory pension scheme, up to 20% including your 8% contribution
Private health care options
Discounts on a range of NFU Mutual products.
How this job measures up
Call and contact centre staff are typically paid £8.72–12.67 an hour.
Do people think NFU Mutual head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 14 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Are people given support to progress at NFU Mutual?
Most people are given support to progress here
How we know this
In the last year, 62% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 13 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.