5.7

Sodexo

Retail Assistant, Sodexo

permanent • full-time

in Manchester, Lancashire, M23 9LT

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Job description

About the role Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality customer service can put a patient at ease and make all the difference! At Sodexo, we are passionate about the services we deliver and we place our customers at the heart of everything we do. To provide a great service, we have a team of passionate Retail Assistants behind us and we currently have a vacancy for a Retail Assistant at insert location to join us! A few things about you We are looking for somebody who is enthusiastic about delivering the best customer service, will communicate confidently with customers and will be a team player! Experience isn’t essential, but a willingness to learn is! Package Description We are looking for 2 individuals to be part of a new trial taking place in the retail department of Wythenshawe Hospital. We are going to be providing a hot food delivery service to wards and departments that are ordered through our BITE app. The shift times of this trial are 7:00am-15:00pm 8:00am-16:00pm Monday to Friday. There is a likelihood that weekend shifts could be added after the first initial 6 month trial Band 2 AFC fixed term contract The Ideal Candidate About The Company Why choose Sodexo? You don’t just join Sodexo, you belong. What do we mean when we say belong? It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell. A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career. We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process. Click here to read more about what we do to promote an inclusive culture. Our benefits: As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as; Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop Talk – a free wellbeing support helpline for you and your family Up to three paid days each year to volunteer Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation) Cycle to work Life assurance

About the role

Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality customer service can put a patient at ease and make all the difference! 

At Sodexo, we are passionate about the services we deliver and we place our customers at the heart of everything we do. To provide a great service, we have a team of passionate Retail Assistants behind us and we currently have a vacancy for a Retail Assistant at insert location to join us!

A few things about you

We are looking for somebody who is enthusiastic about delivering the best customer service, will communicate confidently with customers and will be a team player!

Experience isn’t essential, but a willingness to learn is!  

Package Description

We are looking for 2 individuals to be part of a new trial taking place in the retail department of Wythenshawe Hospital.

We are going to be providing a hot food delivery service to wards and departments that are ordered through our BITE app.

The shift times of this trial are

7:00am-15:00pm

8:00am-16:00pm

Monday to Friday.

There is a likelihood that weekend shifts could be added after the first initial 6 month trial

Band 2 AFC fixed term contract

The Ideal Candidate

About The Company

Why choose Sodexo?
You don’t just join Sodexo, you belong.  

What do we mean when we say belong?  

It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.  

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career. 

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins.  We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Click here to read more about what we do to promote an inclusive culture.

Our benefits:  
As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as;   

  • Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop  
  • Talk – a free wellbeing support helpline for you and your family  
  • Up to three paid days each year to volunteer
  • Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
  • Cycle to work   
  • Life assurance  

How this job measures up

Retail and sales assistants at Sodexo are typically paid £8.48–8.91 an hour.

229 people shared what they think about this job…

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Bad
  • Not easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Sodexo?

    People find it hard to take sick leave

    How we know this

    80% of people report that it’s hard to take time off if they are sick

    Based on information from 5 job reviews

  • People are paid below market rates

    Does Sodexo pay retail and sales assistants market rates?

    People are not paid market rates

    How we know this

    80% of people are paid below the typical pay for the type of work they do

    Based on information from 5 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Not great
  • People feel stressed

    Is it stressful for retail and sales assistants to work at Sodexo?

    Most people feel stressed here

    How we know this

    60% of people say they often feel stressed at work

    Based on information from 5 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • No career progression

    Are retail and sales assistants given support to progress at Sodexo?

    Only some people are given support to progress here

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do retail and sales assistants at Sodexo recommend working with their team?

    Only some people recommend working with their team

    How we know this

    60% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 5 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Sodexo?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 20% report getting one week notice or less
    • 40% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 40% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Good choice of shifts

    Do retail and sales assistants at Sodexo get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    60% report that their manager gives them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    Do Sodexo managers change retail and sales assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    60% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Managers are respectful

    Do retail and sales assistants at Sodexo feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    60% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Excellent
  • People don’t worry about getting enough hours

    Do retail and sales assistants at Sodexo worry about hours?

    People don’t worry about getting enough hours

    How we know this

    80% of people report they don’t worry about getting enough hours

    Based on information from 5 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Sodexo

  • Best thing

    We never do the same thing everyday always changed and trained in different areas

    Worst thing

    All the self use of own car for traveling g around different areas of camp

    4.6

    Employee, September 2021

  • Best thing

    I have an amazing manager and a great team to work with.

    Worst thing

    If I am off most of my work doesn't get covered.

    6.4

    Employee, July 2021

  • Best thing

    2 breaks a day and left alone to carry out job

    Worst thing

    Being made redundant

    6.3

    Employee, July 2021

  • Best thing

    Giving customer satisfaction

    Worst thing

    Not enough staff for the workload

    4.3

    Employee, July 2021