7.0

Screwfix

Retail Assistant, Screwfix

in Derby

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Job description

Retail Assistant – Ashbourne

Overview

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Key responsibilities

WHAT’S IT LIKE TO BE A RETAIL ASSISTANT?

  • Host – you’ll welcome customers into your store, understand what they need, guide them to the right products offering excellent customer service, and make it super easy for them
  • Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
  • Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Required skills & experience

YOU ARE…

  • Amazing at giving great service, with a positive can-do, no-nonsense approach
  • Prepared to work hard and make the most of our training
  • A great communicator who loves to help people
  • Willing to learn, you don’t need retail experience to succeed
  • Friendly, flexible, reliable, honest and enthusiastic!

WHAT’S IN IT FOR ME?

Joining Screwfix means joining a growing team – full of support, opportunities, and fun! We offer a competitive salary, 29 days’ holiday pro-rata, 20% discount with Screwfix and B&Q, discounted healthcare and company share save schemes. With excellent training and ongoing development, we’ll also help you be the best you can be.

  • Follow us and find out more on our LinkedIn, Instagram & Twitter page
  • Apply – Upload your CV and complete your application

Please note, this advert may close early if the appropriate number of applications has been reached.

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us.


This job was originally posted as www.totaljobs.com/job/95487799

How this job measures up

Retail and sales assistants at Screwfix are typically paid £7.68–9.50 an hour.

265 people shared what they think about this job…

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Bad
  • People are not paid enough to live on

    Does Screwfix pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    87% of people say they are paid below the Real Living Wage for where they live

    Based on information from 92 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

Not great
  • People are paid below market rates

    Does Screwfix pay retail and sales assistants market rates?

    Most people are not paid market rates

    How we know this

    56% of people are paid below the typical pay for the type of work they do

    Based on information from 100 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Screwfix head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    72% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 83 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Good choice of shifts

    Do retail and sales assistants at Screwfix get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    64% report that their manager gives them enough choice over which shifts they work

    Based on information from 98 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good for parents

    Is working as retail and sales assistants at Screwfix good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    73% of people who care for a child or other relative report this is a good place to work

    Based on information from 22 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Screwfix?

    Most people find it easy to take sick leave

    How we know this

    71% of people report that it’s easy to take time off if they are sick

    Based on information from 56 job reviews

  • People aren’t stressed

    Is it stressful for retail and sales assistants to work at Screwfix?

    Most people don’t feel stressed here

    How we know this

    52% of people say they don’t feel stressed at work

    Based on information from 93 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks are paid

    Do retail and sales assistants at Screwfix get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    51% of people say they get paid breaks

    Based on information from 87 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at Screwfix?

    Most people are given support to progress here

    How we know this

    In the last year, 54% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 90 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • 4+ weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Screwfix?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 9% report getting one week notice or less
    • 10% report getting two weeks notice
    • 27% report getting three weeks notice
    • 54% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 99 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • No short notice shift changes

    Do Screwfix managers change retail and sales assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    50% of people say their manager changes their shifts at the last minute

    Based on information from 94 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People recommend their team

    Do retail and sales assistants at Screwfix recommend working with their team?

    Most people recommend working with their team

    How we know this

    71% of people report that they would recommend working with their immediate team to a friend

    Based on information from 100 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Easy to change shifts

    How easy is it for retail and sales assistants at Screwfix to change shifts?

    Most people find it easy to change shifts

    How we know this

    63% of people report that it’s easy to change shifts if they need to

    Based on information from 73 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

Excellent
  • Good for students

    Is retail and sales assistants at Screwfix job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    83% of students report this is a good place to work if you’re studying

    Based on information from 23 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Screwfix worry about hours?

    People don’t worry about getting enough hours

    How we know this

    84% of people report they don’t worry about getting enough hours

    Based on information from 96 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • People enjoy their job

    Do retail and sales assistants at Screwfix enjoy their jobs?

    People enjoy their job

    How we know this

    76% of people report they enjoy their job

    Based on information from 25 job reviews

  • People get proper breaks

    Do retail and sales assistants at Screwfix get proper breaks?

    People get proper breaks

    How we know this

    87% of people report that they get to take proper breaks

    Based on information from 62 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Screwfix is doing?

    People feel well informed about how the company is doing

    How we know this

    80% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 88 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • Managers are respectful

    Do retail and sales assistants at Screwfix feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    78% of people say they’re treated with respect by their managers

    Based on information from 83 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • People get sick pay

    Does Screwfix pay retail and sales assistants sick pay?

    Yes. People get proper sick pay

    How we know this

    79% of people say they would get paid if they were sick but scheduled to work

    Based on information from 86 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Enough training

    Do retail and sales assistants get enough training when they start at Screwfix?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 96 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No unpaid extra work

    Do retail and sales assistants at Screwfix do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    80% of people report that they don’t do extra unpaid work

    Based on information from 64 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Screwfix?

    People find it easy to book holidays

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 90 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

What employees are saying about Screwfix

  • Best thing

    Flexible working hours
    No pressure
    Opportunities to progress if required

    Worst thing

    Repetitive work and unstressful work tends to be poorly paid and boring.

    7.9

    Employee, July 2021

  • Best thing

    The team

    Worst thing

    The disconnection between senior management and store level. The rude customers

    7.4

    Employee, June 2021

  • Best thing

    Working with a good team

    Worst thing

    Covid has been stressful but it has everywhere else as well

    7.6

    Employee, August 2021

  • Best thing

    Serving regular customers
    Some of the shift patterns

    Worst thing

    Lack of communication from manager
    Too many gossips in branch that want to throw you under the bus at every opportunity
    No appraisals completed in the last 5 years even though it should be twice a year
    Lack of career progression

    5.8

    Assistant manager, August 2020