5.3

Home Instead

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Care Assistant, Home Instead

in Morpeth, England

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Job description

Job Description

We are looking for CAREGivers in Morpeth and the surrounding areas to help support our older clients. In this role, you will help our clients to stay independent, and make a positive difference to their lives.

Our CAREGivers are at the heart of what we do; they truly are our best asset, and we are immensely proud of how they go above and beyond for our clients.

The role:

  • Pay rates of £10 - £10.50 per hour + paid mileage, travel and waiting time
  • Double pay on bank holidays!
  • Flexibility - we understand that people have lives outside of work!
  • We have multiple shifts available, including weekend work, evening work, daytime work and more.
  • We are particularly looking for people with morning availability, from 7am onwards.
  • Progression opportunities into senior roles within our office team
  • You can gain your Care Certificate, for free - this is a nationally recognised qualification
  • Home Instead discount scheme, workplace pension & employee events
  • Employee assistance programme is available
  • You may need to travel between clients, or take your clients out and about so a driving license and car is essential

    How this job measures up

    Care workers and assistants at Home Instead are typically paid £9.11–10.50 an hour.

    134 people shared what they think about this job…

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    Bad
    • Contracts don’t match the hours people work

      Do care workers and assistants work the same number they are contracted for at Home Instead?

      People work a lot more hours than they’re contracted for

      How we know this

      86% of people report working 8 hours or more than they’re contracted for each week

      Based on information from 86 job reviews

      Why this matters

      At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

      It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

      This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

    • Breaks aren’t paid

      Do care workers and assistants at Home Instead get paid breaks?

      No. People don’t get paid breaks

      How we know this

      99% of people say they don’t get paid breaks

      Based on information from 83 job reviews

      Why this matters

      A good job should have paid breaks.

      You should be paid for all your time at work, whether you’re on a break or not.

    • Less than 4 weeks notice of shifts

      How much notice do care workers and assistants get of their shift pattern at Home Instead?

      People don’t get 4 weeks notice of when they’re working

      How we know this

      • 71% report getting one week notice or less
      • 20% report getting two weeks notice
      • 2% report getting three weeks notice
      • 6% report getting four weeks notice or more
      • 1% report having a fixed rota

      Based on information from 101 job reviews

      Why this matters

      At a good job, you get plenty of notice about when you’re working.

      This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

    • People don’t get sick pay

      Does Home Instead pay care workers and assistants sick pay?

      No. People don’t get proper sick pay

      How we know this

      98% of people say they wouldn’t get paid if they were sick but scheduled to work

      Based on information from 87 job reviews

      Why this matters

      Everyone gets sick sometimes. You should be able to take time off without worrying.

      At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

      This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

    • People worry about getting enough hours

      Do care workers and assistants at Home Instead worry about hours?

      People worry about getting enough hours

      How we know this

      75% of people report they worry about getting enough hours

      Based on information from 97 job reviews

      Why this matters

      At a good job, you shouldn’t have to worry about getting enough hours each week.

      A good job should guarantee you a minimum number of hours in a contract, if you want it.

      This makes it easier to plan your finances, because you know how much you’ll be earning.

    Not great
    • Not easy to change shifts

      How easy is it for care workers and assistants at Home Instead to change shifts?

      Most people find it hard to change shifts

      How we know this

      59% of people report that it’s hard to change shifts if they need to

      Based on information from 69 job reviews

      Why this matters

      A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

    • People feel stressed

      Is it stressful for care workers and assistants to work at Home Instead?

      Most people feel stressed here

      How we know this

      51% of people say they often feel stressed at work

      Based on information from 91 job reviews

      Why this matters

      Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

      Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

    • Shifts get changed at short notice

      Do Home Instead managers change care workers and assistants shifts at short notice?

      Most managers change people’s shifts at short notice

      How we know this

      69% of people say their manager changes their shifts at the last minute

      Based on information from 95 job reviews

      Why this matters

      If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

    • People don’t get proper breaks

      Do care workers and assistants at Home Instead get proper breaks?

      Most people don’t get proper breaks

      How we know this

      66% of people report that they don’t get to take proper breaks

      Based on information from 76 job reviews

      Why this matters

      When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

    • People do unpaid extra work

      Do care workers and assistants at Home Instead do extra work that they don't get paid for?

      Sometimes. Most people do unpaid extra work

      How we know this

      66% of people report that they do extra work that they don’t get paid for

      Based on information from 98 job reviews

      Why this matters

      Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

    Good
    • Easy to book holiday

      How easy is it for care workers and assistants to book a holiday at Home Instead?

      Most people find it easy to book holidays

      How we know this

      60% of people report it’s easy to book holidays

      Based on information from 84 job reviews

      Why this matters

      A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

    • Easy to take sick leave

      How easy is it for care workers and assistants to take sick leave at Home Instead?

      Most people find it easy to take sick leave

      How we know this

      57% of people report that it’s easy to take time off if they are sick

      Based on information from 82 job reviews

    • Head office understands the frontline

      Do care workers and assistants think Home Instead head office understands what's happening where they work?

      Most people think head office understands what’s happening where they work

      How we know this

      54% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

      Based on information from 82 job reviews

      Why this matters

      At a good job, the role of head office should be to support the people on the frontline serving customers.

      To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

    • Good choice of shifts

      Do care workers and assistants at Home Instead get to choose the shifts they work?

      Most people get enough choice over which shifts they work

      How we know this

      70% report that their manager gives them enough choice over which shifts they work

      Based on information from 94 job reviews

      Why this matters

      A good job is flexible around your personal life. This means you get a say in when you prefer to work.

    • People are paid market rates

      Does Home Instead pay care workers and assistants market rates?

      Most people are paid market rates

      How we know this

      64% of people are paid average or more than the typical pay for the type of work they do

      Based on information from 102 job reviews

      Why this matters

      Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

    • Opportunities to progress

      Are care workers and assistants given support to progress at Home Instead?

      Most people are given support to progress here

      How we know this

      In the last year, 64% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

      Based on information from 85 job reviews

      Why this matters

      A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

      This means you’ll be able to build on your skills and experience, and earn more money.

    • People recommend their team

      Do care workers and assistants at Home Instead recommend working with their team?

      Most people recommend working with their team

      How we know this

      58% of people report that they would recommend working with their immediate team to a friend

      Based on information from 101 job reviews

      Why this matters

      A good job means enjoying the place where you work.

      The people you work with every day really matter. They can be the difference between a terrible day and a great one.

      If you’d recommend your team to a friend, this shows that something’s going right.

    • Well informed about head office

      Do care workers and assistants feel well informed about how Home Instead is doing?

      Most people feel well informed about how the company is doing

      How we know this

      59% of people feel that they are kept well informed about how the company is doing as a whole

      Based on information from 86 job reviews

      Why this matters

      At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

      You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

    Excellent
    • People enjoy their job

      Do care workers and assistants at Home Instead enjoy their jobs?

      People enjoy their job

      How we know this

      87% of people report they enjoy their job

      Based on information from 47 job reviews

    • Enough training

      Do care workers and assistants get enough training when they start at Home Instead?

      People get enough training when they start

      How we know this

      83% of people report they got enough training when they started working here

      Based on information from 99 job reviews

      Why this matters

      A good job should give you good training when you start, not just drop you in at the deep end.

      This means that you’ll be happier and more productive from day one and shows that your employer values you.

      It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

    • Good for parents

      Is working as care workers and assistants at Home Instead good if you have caring responsibilities?

      People say this is a good place to work if you care for a child or other relative

      How we know this

      82% of people who care for a child or other relative report this is a good place to work

      Based on information from 57 job reviews

      Why this matters

      Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

    • People are paid enough to live on

      Does Home Instead pay care workers and assistants enough to live on?

      People are paid enough to live on

      How we know this

      80% of people say they are paid at or above the Real Living Wage for where they live

      Based on information from 93 job reviews

      Why this matters

      Everyone should be paid enough to live on.

      The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

      The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

    • Managers are respectful

      Do care workers and assistants at Home Instead feel treated by respect by their managers?

      People feel treated with respect by their managers

      How we know this

      80% of people say they’re treated with respect by their managers

      Based on information from 94 job reviews

      Why this matters

      Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

    What employees are saying about Home Instead

    • Best thing

      The range if clients that I have. They all have a different story to tell

      Worst thing

      Sometimes when you have to cover for another carer there’s no information on the days client. If they have any specific problems that need to be covered in the shifts. Things like that.

      5.2

      Employee, July 2021

    • Best thing

      I love helping people

      Worst thing

      Sometimes they change your clients but it can't be helped when someone phones in sick.

      5.8

      Employee, October 2021

    • Best thing

      My clients

      Worst thing

      Not sure on hours & being moved from calls poor communication from office

      4.2

      Employee, June 2021

    • Best thing

      Fulfilment of helping people

      Worst thing

      Unbalance between client needs and staff availability

      5.0

      Employee, September 2021