6.8

Barclays

Customer Service Advisor, Barclays

£21.8k per year

in Glasgow

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Job description

£21,750 per annum Competitive + Excellent Benefits

As a Barclays Customer Service Advisor you will be part of a dedicated team with an inclusive and knowledge exchanging culture. You will be the first point of contact for our customers, creating an exceptional client experience through a wide variety of inbound telephony calls. This is an exciting opportunity for you to develop client relationships and join the Wealth Management Client Services team at a time of growth.

You will work 35 hours within the week, Monday – Sunday on a rotational basis. The salary for this role is £21,750.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?
• Using genuine empathy to create an effortless service on inbound calls and taking responsibility for investigating and resolving client queries effectively
• Engaging with and helping High Net Worth clients via telephone or email communication, ensuring they receive an exceptional experience and service
• Recording client contact accurately on all applicable systems and responding to client requests in a timely and professional manner
• Working pro-actively with Operations and other functions to resolve issues and mitigate errors
• Ensuring clients are aware of all aspects of day to day banking including setting up payments and direct debits/ standing orders, cash transfers and foreign exchange
• Being a financial coach by knowing our clients’ needs and how our products and services can help our clients now and in the future
• Providing assistance by coaching, training and exchanging knowledge with less experienced colleagues

What we’re looking for:
• Exceptional communication skills, both written and verbal and excellent attention to detail
• Excellent computer literacy and very competent keyboard skills
• High levels of visual and aural concentration in order to locate and interpret screen based information whilst continuing dialogue with the client
• Proven Customer Service experience with capability to provide an exceptional client experience

Skills that will help you in the role:
• Willingness to embrace a challenge in an evolving and changing environment
• A positive approach with the capability to relate and adapt to a diverse range of personalities
• Excellent judgement and decision making skills to deal with complex client needs and confidence to take ownership of these
• Effective negotiation and influencing skills

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will assist the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.


This job was originally posted as www.totaljobs.com/job/95415415

How this job measures up

Bank cashiers at Barclays are typically paid £9.54–12.43 an hour. This job pays £21.8k per year.

92 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do bank cashiers think Barclays head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 10 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful for bank cashiers to work at Barclays?

    People feel stressed here

    How we know this

    92% of people say they often feel stressed at work

    Based on information from 12 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do bank cashiers at Barclays get paid breaks?

    No. People don’t get paid breaks

    How we know this

    82% of people say they don’t get paid breaks

    Based on information from 11 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Not great
  • Not easy to book holiday

    How easy is it for bank cashiers to book a holiday at Barclays?

    Most people find it hard to book holidays

    How we know this

    58% of people report it’s hard to book holidays

    Based on information from 12 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People don’t recommend their team

    Do bank cashiers at Barclays recommend working with their team?

    Only some people recommend working with their team

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 12 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to take sick leave

    How easy is it for bank cashiers to take sick leave at Barclays?

    Most people find it easy to take sick leave

    How we know this

    73% of people report that it’s easy to take time off if they are sick

    Based on information from 11 job reviews

  • Enough training

    Do bank cashiers get enough training when they start at Barclays?

    Most people get enough training when they start

    How we know this

    70% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid market rates

    Does Barclays pay bank cashiers market rates?

    Most people are paid market rates

    How we know this

    73% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 11 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Opportunities to progress

    Are bank cashiers given support to progress at Barclays?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do bank cashiers at Barclays get proper breaks?

    Most people get proper breaks

    How we know this

    55% of people report that they get to take proper breaks

    Based on information from 11 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Managers are respectful

    Do bank cashiers at Barclays feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    55% of people say they’re treated with respect by their managers

    Based on information from 11 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Excellent
  • Good for parents

    Is working as bank cashiers at Barclays good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    86% of people who care for a child or other relative report this is a good place to work

    Based on information from 7 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People are paid enough to live on

    Does Barclays pay bank cashiers enough to live on?

    People are paid enough to live on

    How we know this

    91% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 11 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get sick pay

    Does Barclays pay bank cashiers sick pay?

    Yes. People get proper sick pay

    How we know this

    100% of people say they would get paid if they were sick but scheduled to work

    Based on information from 12 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Well informed about head office

    Do bank cashiers feel well informed about how Barclays is doing?

    People feel well informed about how the company is doing

    How we know this

    90% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 10 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

What employees are saying about Barclays

  • Best thing

    Great colleagues

    Worst thing

    Failing technology
    Leadership failing to understand what’s going on at branch level

    7.2

    Employee, July 2021

  • Best thing

    Colleagues

    Worst thing

    Being constantly on the phone on call after call. Not having enough time to help customers

    7.0

    Employee, June 2021

  • Best thing

    Daytime hours

    Worst thing

    Banks pushing people to online and app.

    6.3

    Employee, July 2021

  • Best thing

    6 months full sick pay
    Death in service benefit
    Pension

    Worst thing

    Always short staffed
    Expected to do other people's work when they don't complete it
    Micromanage
    Treated like a kid at school
    Targets , they call them aspirations now instead of targets 🤣

    2.9

    Employee, September 2021