5.7

Sodexo

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Retail Assistant, Sodexo

£8.36–£8.91 per hour

in South East, Winchester

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Job description

£8.36 - £8.91 phr

We currently have an opportunity for a Retail Assistant (Key Holder) to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Package DescriptionSodexo are looking for a Full time - 37.5 hours per week and Part time - 10 hours Weekend Retail Assistant

Salary: £8.36 - £8.91 per hour


To have a full knowledge of all areas which have to be covered in the course of duty
To operate electronic systems as per training received including EPOS, hand-held devices, scratch card terminals, card readers and computer
To fill in appropriate paperwork
Responsible for taking of monies and cashing up/floats at the beginning and end of each shift
To ensure all cash handling policies and procedures are adhered to
To maintain the correct stock levels, assist in counting/monitoring levels and replenish stock on shelves
To maintain excellent client/customer relationships
To ensure all retail areas are clean, full and well merchandised at all times
To assist with ordering and checking deliveries
To rotate all stock and ensure that no out of date stock is on shelves
To ensure all retail pricing is displayed and correct
To be able to work as a member of a team or alone as working hours dictate
To ensure your working areas are kept clean and tidy ensuring a 'clean as you go' policy is maintained at all times
To cook and handle hot and cold food ensuring all food safety policies and procedures are adhered to in line with training
To report and suspicions behavior and maintain a reasonable vigilant approach for theft or any other crime and report it immediately to line manager
To report any visible signs of pest immediately
Comply with all cash, keys, stock and building security policies and procedures; report any deficiencies as identified immediately to your line manager
To provide a first point of contact to our customers and deal politely, professionally and efficiently with any queries and complaints, informing your line manager when appropriate
To continue to develop one's own skills and knowledge within the position, including any required training courses
To maintain excellent client/customer relationships
To attend team briefs, huddles and meetings as required
To attend your performance development review to discuss job standards and agree development activities
To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
Take responsible care for all uniform and PPE allocated ensuring any faults are reported immediately
To care for all available resources including equipment, materials and supplies as directed
To report any near miss occurrences, accidents or faulty equipment to management
To ensure effective communication with line manager, team, customer, suppliers and client organisation
To maintain all areas of responsibility to the set service standards and in line with applicable service offer
To carry out any other reasonable tasks and/or instructions as directed by management and achieve within specified deadlines

Main Responsibilities
To deliver and maintain highest standards of customer service in the retail shop.
To be responsible for taking of monies, cashing up and floats and use automated till.
To fill in appropriate paperwork and cashing up of tills at the beginning and end of each shift.
To assist/complete routine stock counting, stock take, layouts, restocking and promotion set up.
To be fully conversant with stock rotation principles. To rotate all stock and ensure that no out of date stock is on shelves.
To clean cooking equipment, shelving, refrigeration and counters as needed to ensure that the shop is maintained to the highest standard of cleanliness at all times.
To manage incoming deliveries and ensure all correct stock is received and appropriately stored.
Be responsible for ordering with suppliers and check delivery notes when appropriate.
To be able to work as a member of a team or on own initiative as working hours dictate.
Be available to work shifts in line with scheduled contracted hours including early, late and weekends.
To ensure security of cash/cheques and documentation (eg till readings etc).
To be fully conversant with company Health and Safety, policy and procedures and legal requirements.
To undertake any other reasonable tasks as directed by your Retail Manager or Supervisor and achieve within the specified deadlines.

The Ideal Candidate
Good level of numeracy/literacy and an effective Communicator as part of team
Driven by quality, providing highest standards of service at all times
Experience or knowledge of the retail environment
Manual handling ability
Food Handling and/or H and S qualification desirable
IT skills an advantage

About The CompanyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

How does the pay compare?

This job
£8.36–8.91
Typical range
£8.41–8.91

Retail and sales assistants at Sodexo are typically paid £8.41–8.91 an hour. This job pays £8.36–£8.91 per hour.

How this job measures up

215 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Sodexo head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 191 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • People don’t enjoy their job

    Do people at Sodexo enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    52% of people report they don’t enjoy their job

    Based on information from 64 job reviews

  • People feel stressed

    Is it stressful to work at Sodexo?

    Most people feel stressed here

    How we know this

    65% of people say they often feel stressed at work

    Based on information from 196 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do workers at Sodexo get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    73% of people say they don’t get paid breaks

    Based on information from 198 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    Does Sodexo pay market rates?

    Most people are not paid market rates

    How we know this

    57% of people are paid below the typical pay for the type of work they do

    Based on information from 138 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at Sodexo?

    Only some people are given support to progress here

    How we know this

    In the last year, 69% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 186 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at Sodexo recommend working with their team?

    Only some people recommend working with their team

    How we know this

    59% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 214 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t get sick pay

    Does Sodexo pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    73% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 198 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Uninformed about head office

    Do workers feel well informed about how Sodexo is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    61% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 183 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Sodexo?

    Most people find it easy to book holidays

    How we know this

    73% of people report it’s easy to book holidays

    Based on information from 193 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for Sodexo workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    53% of people report that it’s easy to change shifts if they need to

    Based on information from 96 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it to take sick leave at Sodexo?

    Most people find it easy to take sick leave

    How we know this

    59% of people report that it’s easy to take time off if they are sick

    Based on information from 180 job reviews

  • Good choice of shifts

    Do Sodexo workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    55% report that their manager gives them enough choice over which shifts they work

    Based on information from 151 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at Sodexo?

    Most people get enough training when they start

    How we know this

    60% of people report they got enough training when they started working here

    Based on information from 197 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working at Sodexo good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    69% of people who care for a child or other relative report this is a good place to work

    Based on information from 55 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People are paid enough to live on

    Does Sodexo pay enough to live on?

    Most people are paid enough to live on

    How we know this

    66% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 196 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    Do people at Sodexo get proper breaks?

    Most people get proper breaks

    How we know this

    61% of people report that they get to take proper breaks

    Based on information from 196 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at Sodexo?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 24% report getting one week notice or less
    • 14% report getting two weeks notice
    • 4% report getting three weeks notice
    • 17% report getting four weeks notice or more
    • 41% report having a fixed rota

    Based on information from 186 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Managers are respectful

    Do people at Sodexo feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    58% of people say they’re treated with respect by their managers

    Based on information from 178 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Sodexo do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    59% of people report that they don’t do extra unpaid work

    Based on information from 177 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • No short notice shift changes

    Do Sodexo managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    82% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 182 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good for students

    Is a Sodexo job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    100% of students report this is a good place to work if you’re studying

    Based on information from 15 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • People don’t worry about getting enough hours

    Do workers at Sodexo worry about hours?

    People don’t worry about getting enough hours

    How we know this

    82% of people report they don’t worry about getting enough hours

    Based on information from 170 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Sodexo

  • Best thing

    We never do the same thing everyday always changed and trained in different areas

    Worst thing

    All the self use of own car for traveling g around different areas of camp

    4.6

    Employee, September 2021

  • Best thing

    I have an amazing manager and a great team to work with.

    Worst thing

    If I am off most of my work doesn't get covered.

    6.4

    Employee, July 2021

  • Best thing

    2 breaks a day and left alone to carry out job

    Worst thing

    Being made redundant

    6.3

    Employee, July 2021

  • Best thing

    Giving customer satisfaction

    Worst thing

    Not enough staff for the workload

    4.3

    Employee, July 2021