5.3

Halfords

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Customer Sales Advisor, Halfords

part-time

in Cardiff, Wales, CF10

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Job description

This is a part time, permanent position in our Cardiff (Western Ave) store. Core hours are 20 per week. Shifts includes Sun 10.15 - 5, Tue 15.45-8, Wed 8-1, Thur 12.30 - 4.30.

A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams don’t only advise on the very best products to meet our customers’ needs, they give practical solutions too, fitting a range of products to our customers’ cars and bikes.

If you already have experience of giving first class customer service, and of working quickly and efficiently, we’ll train you in how to wow a Halfords customer. You’ll be given the product knowledge and skills training you need to give our customers a solution that meets their needs and ensures they never want to shop elsewhere! You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We look after our colleagues as well as we look after our customers, so whether you have ambitions to progress to a technical role in our shops, on to management, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.

To be successful in this role you will need:

  • An interest in our range of products and services
  • The ability to communicate with all types of customers and colleagues
  • The ability to understand customer needs
  • A proactive approach to helping customers
  • Problem solving skills
  • Experience of delivering great customer service, ideally in a retail sales environment
  • Ideally, some experience of working towards and achieving sales targets
  • Availability to work on a rota basis, including weekends

As well as holiday and contributory pension, you can expect to enjoy:

  • Colleague discount of up to 25% across the Group
  • Performance related bonus
  • Life assurance
  • Uniform
  • Fantastic deals across a range of other retailers, travel providers, and more
  • Employee Assistance Programme offering advice and support
  • Trade Price Bike Scheme
  • Option to join our Share Save and Cycle2Work schemes

Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.

How this job measures up

Retail and sales assistants at Halfords are typically paid £7.19–9.82 an hour.

174 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Halfords head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 39 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Halfords?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 21% report getting one week notice or less
    • 29% report getting two weeks notice
    • 29% report getting three weeks notice
    • 21% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 48 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Halfords pay retail and sales assistants sick pay?

    No. People don’t get proper sick pay

    How we know this

    85% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 40 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Contracts don’t match the hours people work

    Do retail and sales assistants work the same number they are contracted for at Halfords?

    Only some people work the same number of hours they’re contracted for

    How we know this

    67% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 43 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to change shifts

    How easy is it for retail and sales assistants at Halfords to change shifts?

    Most people find it hard to change shifts

    How we know this

    57% of people report that it’s hard to change shifts if they need to

    Based on information from 30 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People feel stressed

    Is it stressful for retail and sales assistants to work at Halfords?

    Most people feel stressed here

    How we know this

    70% of people say they often feel stressed at work

    Based on information from 46 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Halfords managers change retail and sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    55% of people say their manager changes their shifts at the last minute

    Based on information from 47 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do retail and sales assistants at Halfords get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    67% of people say they don’t get paid breaks

    Based on information from 43 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does Halfords pay retail and sales assistants enough to live on?

    Most people are not paid enough to live on

    How we know this

    74% of people say they are paid below the Real Living Wage for where they live

    Based on information from 46 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Halfords pay retail and sales assistants market rates?

    Most people are not paid market rates

    How we know this

    65% of people are paid below the typical pay for the type of work they do

    Based on information from 48 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Good
  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Halfords?

    Most people find it easy to take sick leave

    How we know this

    71% of people report that it’s easy to take time off if they are sick

    Based on information from 35 job reviews

  • People enjoy their job

    Do retail and sales assistants at Halfords enjoy their jobs?

    Most people enjoy their job

    How we know this

    63% of people report they enjoy their job

    Based on information from 8 job reviews

  • Good choice of shifts

    Do retail and sales assistants at Halfords get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    56% report that their manager gives them enough choice over which shifts they work

    Based on information from 48 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do retail and sales assistants get enough training when they start at Halfords?

    Most people get enough training when they start

    How we know this

    54% of people report they got enough training when they started working here

    Based on information from 46 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working as retail and sales assistants at Halfords good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    67% of people who care for a child or other relative report this is a good place to work

    Based on information from 9 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at Halfords?

    Most people are given support to progress here

    How we know this

    In the last year, 69% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 42 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People recommend their team

    Do retail and sales assistants at Halfords recommend working with their team?

    Most people recommend working with their team

    How we know this

    60% of people report that they would recommend working with their immediate team to a friend

    Based on information from 48 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do retail and sales assistants at Halfords do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    59% of people report that they don’t do extra unpaid work

    Based on information from 41 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Halfords worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    70% of people report they don’t worry about getting enough hours

    Based on information from 47 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Halfords?

    People find it easy to book holidays

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 46 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get proper breaks

    Do retail and sales assistants at Halfords get proper breaks?

    People get proper breaks

    How we know this

    80% of people report that they get to take proper breaks

    Based on information from 41 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Good for students

    Is retail and sales assistants at Halfords job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    75% of students report this is a good place to work if you’re studying

    Based on information from 8 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do retail and sales assistants at Halfords feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    77% of people say they’re treated with respect by their managers

    Based on information from 44 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Halfords is doing?

    People feel well informed about how the company is doing

    How we know this

    80% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 44 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

What employees are saying about Halfords

  • Best thing

    The respect for eachother with the team is amazing, very friendly and almost like family. We talk, laugh, joke, and it makes the day go by nicely.

    Worst thing

    Understaffed, no structure, and having to rely on a team which does not work to the same standards as yourself.

    4.9

    Employee, September 2021

  • Best thing

    I get to work alone most of the time which I enjoy, but I also work with a great team of colleagues.

    Worst thing

    The area I work is, in my opinion unsafe. Plus I work in all weathers all year round.

    6.1

    Employee, June 2021

  • Best thing

    Work life Balance
    Discounts and benefits

    Worst thing

    Pay

    5.8

    Employee, June 2021

  • Best thing

    The working day is very varied considering its retail, you pick up a lot of multitasking and basic technical skills as you go. When you aren't too run off your feet, you genuinely feel like you can help people with their problems and give them a great experience.

    Worst thing

    Upper management does not understand the complexities of a store day to day, and therefore does not implement the correct improvements in both technology, strategy or performance metrics - almost every change that I have seen the company make in recent years has either worsened the customer experience or made the colleague have to work twice as hard to achieve the same goal.
    Employees don't feel listened to or appreciated, especially when unscientific metrics are being pushed that don't truly represent the performance of a store.
    There is no effort put in to ensure managers are allocating breaks fairly and most colleagues in a 9 hour shift simply have one 20-40 min break 'when they can' and this can really play havoc with health, not to mention the fact that we have gaps in our pay for multiple breaks we don't get. So in essence we are actually getting less than minimum wage per hour on average.
    Employees are simply not paid enough for the job that they do: most staff are almost constantly busy with urgent matters and there is very little downtime, a lack of decent wages also prevents high quality employees form staying or joining.
    Most of the middle management is underqualified in terms of leadership skills.
    Recent months have seen awful changes to employee structure and hour contracts that have made niche workers such as older colleagues forced to leave the company, and a lot of other talented managers have taken redundancies over a job role change - they just feel betrayed by the company.
    Feeling like time has been wasted is a common feeling at Halfords, whether it's on useless menial E-learning tasks that where clearly put together by a 3 year old, or useless menial 'retsil strategy' such as pestering your customer to hand over their personal data or buy into a bad deal. I wish the company would appreciate solid sales tactics again by keeping tabs on upselling and basic product/service attachment.

    2.8

    Employee, July 2021