Our client, one of the UK's leading energy suppliers, are looking for Customer Service Advisors to join their contact centre in Hove.
Our client is leading the transition to a cleaner, low emission electric future, tackling climate change and helping Britain reach net zero. They are the UK's largest producer of low carbon electricity, meeting around one-fifth of the country's demand and supplying millions of customers with electricity and gas.
Full training will be provided onsite at our client's premises for the first 6 weeks of your role; however, some flexibility may be provided for working from home after the training period. Your hours of work will be on a shift pattern of 37 hours between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturdays on a rota basis after the initial period of training and development. This is a long-term opportunity and the client will be looking to offer permanent contracts once experienced in the role.
What you'll do:
You will be a trouble-shooter, a problem solver, and the voice of the business.
You will want to put the Customer first and join our client's journey to help solve their customers' energy needs.
You will be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
You will be IT literate with a good general level of education including Maths and English.
You will have a desire to deliver excellent, professional customer service in a contact centre environment.
£20,000 starting salary
Access to Manpower's pension scheme
33 days holiday including bank holidays
Access to Manpower's career development programme, MyPath, as well as our online training platform
This job was originally posted as www.totaljobs.com/job/94935338
How this job measures up
Call and contact centre staff are typically paid £8.72–12.69 an hour.
This job pays up to £20.0k per year.
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Do people think Manpower head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work
How we know this
60% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 20 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Only some people are given support to progress here
How we know this
In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 21 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.