Must be based within commutable distance to Nottingham City Centre.
Do you want to work for a company that supports work life balance? If so, we may have the opportunity you have been looking for.
Here at Domestic & General our priority has been to support our employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for our customers. We are now excited to be recruiting our next Customer Sales Advisors in our Outbound department that will be initially home based, in a role that offers great work life balance plus a flexible and engaging onboarding experience.
Please note that this role will be home based initially, with the potential for a mix of office and home-based working in the future. You will therefore need to live within a commutable distance, from our office in the Nottingham city centre.
The role you'll do
As a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll:
Use your brilliant sales and communication skills to upsell products
Provide peace of mind by finding the right solution for every customer.
Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect:
In a 2-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
You'll work on a shift pattern where you'll enjoy weekends off (Monday & Tuesday: 11:30 - 20:00; Wednesday & Thursday: 10:30 - 19:00; Friday: 9:30-18:00).
This is a permanent hybrid working model, which means you will have a mix of working from home and in our city centre office in Nottingham in the future.
We'll provide all the equipment you need, but you must have broadband access.
The experience and skills you need
A solid background in targeted sales or customer service
A driven mindset with strong sales skills and a love for hitting targets
Proven experience of working autonomously or in a home-based position
Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
A team player committed to creating an excellent customer experience
Unflappable and resilient attitude to juggle tasks and bounce back quickly
Salary & Bonuses
£18,500 rising to £21,500 after 6 months
Bonus earning potential of £7,200 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
How you'll be rewarded
Comprehensive training with clearly defined career progression opportunities
Regular incentives with amazing prizes to be won
Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
Pension scheme - matched employer contributions up to 5% of basic salary
Life assurance - employer funded cover of 4x basic salary
Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
Salary Finance - access to savings and borrowing through payroll
Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
Travel Loans - interest free loans to help spread the cost of annual travel tickets
Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classesEmployee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issuesFree Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friendsEmployee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Immediate interviews available, with start dates in November. Apply today to find out more.
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
How this job measures up
Call and contact centre staff at Domestic & General are typically paid £10.22–13.94 an hour.
This job pays £18.5k–£28.7k per year.
17 employees told us the worst thing about this job…
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Do people think Domestic & General head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 13 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Are people given support to progress at Domestic & General?
Only some people are given support to progress here
How we know this
In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 14 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.