6.5

Three

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Retail Customer Advisor, Three

£9.00 per hour

in Coventry

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Job description

£9 per hour and on-target earnings of £11.25 per hour

Retail Customer Advisor (Coventry) - 30 hours

We're recruiting for a 30 hour vacancy in our Coventry Three Store.

Why choose Three?

We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge?

Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team.

We can offer you this...

  • £9.00 per hour, and on-target earnings of £11.25 per hour
  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Flexible working hours/shifts
  • Great training courses and career development opportunities
  • At Three, our vision is better connectivity every day, for every customer.

That means:

  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability and customer care
  • Solving queries for customer quickly
  • Providing amazing experiences that make people feel good

To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.

Sound like you? Apply to join our award-winning Retail team today.


This job was originally posted as www.totaljobs.com/job/94868800

How does the pay compare?

This job
£9.00
Typical range
£8.69–9.96

Retail and sales assistants at Three are typically paid £8.69–9.96 an hour. This job pays £9.00 per hour.

How this job measures up

38 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

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Bad
  • Breaks aren’t paid

    Do retail and sales assistants at Three get paid breaks?

    No. People don’t get paid breaks

    How we know this

    94% of people say they don’t get paid breaks

    Based on information from 17 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does Three pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    87% of people say they are paid below the Real Living Wage for where they live

    Based on information from 15 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Three?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 11% report getting one week notice or less
    • 28% report getting two weeks notice
    • 39% report getting three weeks notice
    • 22% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 18 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Three head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 15 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful for retail and sales assistants to work at Three?

    Most people feel stressed here

    How we know this

    59% of people say they often feel stressed at work

    Based on information from 17 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid below market rates

    Does Three pay retail and sales assistants market rates?

    Most people are not paid market rates

    How we know this

    56% of people are paid below the typical pay for the type of work they do

    Based on information from 18 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People do unpaid extra work

    Do retail and sales assistants at Three do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    60% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Three?

    Most people find it easy to book holidays

    How we know this

    65% of people report it’s easy to book holidays

    Based on information from 17 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for retail and sales assistants at Three to change shifts?

    Most people find it easy to change shifts

    How we know this

    58% of people report that it’s easy to change shifts if they need to

    Based on information from 12 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Enough training

    Do retail and sales assistants get enough training when they start at Three?

    Most people get enough training when they start

    How we know this

    61% of people report they got enough training when they started working here

    Based on information from 18 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Three managers change retail and sales assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    69% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 16 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at Three?

    Most people are given support to progress here

    How we know this

    In the last year, 65% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 17 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do retail and sales assistants at Three get proper breaks?

    Most people get proper breaks

    How we know this

    60% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do retail and sales assistants at Three recommend working with their team?

    Most people recommend working with their team

    How we know this

    72% of people report that they would recommend working with their immediate team to a friend

    Based on information from 18 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People get sick pay

    Does Three pay retail and sales assistants sick pay?

    Usually. Most people get proper sick pay

    How we know this

    55% of people say they would get paid if they were sick but scheduled to work

    Based on information from 11 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Excellent
  • Good choice of shifts

    Do retail and sales assistants at Three get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    78% report that their manager gives them enough choice over which shifts they work

    Based on information from 18 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good for students

    Is retail and sales assistants at Three job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    100% of students report this is a good place to work if you’re studying

    Based on information from 5 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do retail and sales assistants at Three feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    93% of people say they’re treated with respect by their managers

    Based on information from 15 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Three is doing?

    People feel well informed about how the company is doing

    How we know this

    80% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 15 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Three worry about hours?

    People don’t worry about getting enough hours

    How we know this

    89% of people report they don’t worry about getting enough hours

    Based on information from 18 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Three

  • Best thing

    I enjoy most aspects of my role, team development and training. Achieving commercial goals. And recognition.

    Worst thing

    Sometimes I get stressed when there are not enough team members for me to carry out my operational duties. Everything gets done but sometimes I feel like I'm stretching my self to thinly. As a perfectionist I would prefer to give everything 100%.

    7.2

    Store Manager, November 2020

  • Best thing

    Discounted sim contaracts for family

    Worst thing

    Head office not understanding what it's like to work on a shop floor

    5.5

    Sales advisor, October 2019

  • Best thing

    Good office enviroment

    Worst thing

    Lack of support, constant lies from management

    5.5

    3Store support advisor, October 2019

  • Best thing

    The money, hours and work environment

    Worst thing

    The sales pressure

    7.9

    Customer advisor, October 2019