5.6

Brewers Fayre

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Team Leader, Brewers Fayre

in Paisley, Scotland, PA1 2QH

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Job description

Restaurant Team Leader

Phoenix Park

Hours:30+ per week

Starting hourly rate: £10.30

At Brewers Fayre every department works together to deliver a great guest experience… From the restaurant, to the bar, to the kitchen. It’s all about getting the best from each member of the team and working together, in a fast-paced environment to bring great experiences to the guest.

We have an award-winning apprenticeship programme too, so could offer you the opportunity to earn qualifications alongside completing your core training for the role.

Your skills and experience

  • Proven success in leading a team.
  • Proven success in delivering outstanding customer experience
  • Ability to learn new skills quickly, multitask and remain calm under pressure.

What is a Restaurant Team Leader?

  • Working alongside the Restaurant Manager, you’ll be a key member of the management team. You’ll be an all-round expert when it comes to creating and delivering excellent guest satisfaction.
  • You’ll be responsible for knowing our latest drinks and food menu inside-out, leading from the front, you’ll ensure the team working the floor, bar and kitchen communicate well and effectively to deliver a seamless restaurant operation, getting stuck in to help and support your team whenever they need it.
  • As a Restaurant Team Leader, you will give ongoing coaching and training to the team to ensure our high standards are achieved and maintained.

Work with Whitbread

If you didn’t know… Whitbread is known for the UK’s most loved hotel Premier Inn and some of the best-known restaurant brands. Over the years we’ve grown to have Hotels and Restaurants across the UK, Ireland, Guernsey, Jersey, Isle of Man and Germany. There are no limits to your ambition. We’re truly proud to give great experiences to millions of guests and create long term career opportunities for people like you!

We have a 278-year proven track record of helping people reach their full potential and have been voted a Top Employer for the ELEVENTH year running in 2021.

We’re proud to have a diverse and inclusive culture where everyone is welcome and truly feels able to be themselves. Our aim is to continue to attract, and welcome, a diverse range of applicants from all walks of life to help improve and develop our team every day.

As a Team Member, not only will you get the opportunity to build a career with Whitbread, you’ll enjoy the chance to shine every day with our award-winning induction and training programmes but we will also offer a range of great benefits also, which include:

  • Exclusive Employee Offers
    • Whitbread’s Privilege Card gives you up to 60% discount on hotel rooms across UK, Ireland and Germany and 25% discount across our restaurant brands
    • You will also benefit from huge Discounts on our famous Premier Inn Hypnos Mattresses, pillows and beds
    • Whilst on shift, choose from our special menu, with meals starting from £2 or get 50% off the standard menu
  • Financial Wellbeing Benefits
    • Pension scheme with employer contribution
    • Annual Sharesave (Save As You Earn) Scheme
  • Physical, Mental & Emotional Wellbeing Benefits
    • MyGym & MyActive discounts
    • Discounts on Cycling Products at Halfords
    • Access to Hospitality Action (our Employee Assistance Programme), offering a wide range of support options for you and your family
    • Eye Health and Vision Express Discount
  • Recognition and Discounts
    • MyRewards platform, where you recognise and are recognised for delivering the best guest and team experiences. It’s also where you’ll be rewarded for top performance during trading or team incentives
    • Perks at Work Portal, offering a wide range of retail and leisure discounts
    • O2 Open Employee Discount
    • Virgin Experience Days
    • Costco Membership
  • Charity – we want to support and celebrate your dedication to charitable causes close to your heart through:
    • Raise & Match Scheme
    • Give and Match Scheme

If all of this sounds like you…. Apply today to start your Whitbread journey!

How this job measures up

Bar, restaurant and kitchen supervisors are typically paid £8.65–10.89 an hour.

17 employees told us the worst thing about this job…

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Bad
  • Breaks aren’t paid

    Do workers at Brewers Fayre get paid breaks?

    No. People don’t get paid breaks

    How we know this

    100% of people say they don’t get paid breaks

    Based on information from 15 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Brewers Fayre?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 24% report getting one week notice or less
    • 59% report getting two weeks notice
    • 6% report getting three weeks notice
    • 12% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 17 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Brewers Fayre pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    81% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 16 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Head office doesn’t understand the frontline

    Do people think Brewers Fayre head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    69% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 13 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Brewers Fayre?

    Most people feel stressed here

    How we know this

    65% of people say they often feel stressed at work

    Based on information from 17 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are not paid enough to live on

    Does Brewers Fayre pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    53% of people say they are paid below the Real Living Wage for where they live

    Based on information from 17 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Uninformed about head office

    Do workers feel well informed about how Brewers Fayre is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    63% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 16 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to change shifts

    How easy is it for Brewers Fayre workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    64% of people report that it’s easy to change shifts if they need to

    Based on information from 11 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it to take sick leave at Brewers Fayre?

    Most people find it easy to take sick leave

    How we know this

    64% of people report that it’s easy to take time off if they are sick

    Based on information from 11 job reviews

  • No short notice shift changes

    Do Brewers Fayre managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    53% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 17 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid market rates

    Does Brewers Fayre pay market rates?

    Most people are paid market rates

    How we know this

    57% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 14 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Opportunities to progress

    Are people given support to progress at Brewers Fayre?

    Most people are given support to progress here

    How we know this

    In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 15 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do people at Brewers Fayre get proper breaks?

    Most people get proper breaks

    How we know this

    69% of people report that they get to take proper breaks

    Based on information from 13 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do people at Brewers Fayre recommend working with their team?

    Most people recommend working with their team

    How we know this

    53% of people report that they would recommend working with their immediate team to a friend

    Based on information from 17 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do workers at Brewers Fayre do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    67% of people report that they don’t do extra unpaid work

    Based on information from 12 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at Brewers Fayre worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    65% of people report they don’t worry about getting enough hours

    Based on information from 17 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at Brewers Fayre?

    People find it easy to book holidays

    How we know this

    93% of people report it’s easy to book holidays

    Based on information from 14 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People enjoy their job

    Do people at Brewers Fayre enjoy their jobs?

    People enjoy their job

    How we know this

    80% of people report they enjoy their job

    Based on information from 5 job reviews

  • Good choice of shifts

    Do Brewers Fayre workers get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    76% report that their manager gives them enough choice over which shifts they work

    Based on information from 17 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at Brewers Fayre?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 17 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Managers are respectful

    Do people at Brewers Fayre feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    75% of people say they’re treated with respect by their managers

    Based on information from 16 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

What employees are saying about Brewers Fayre

  • Best thing

    The people I work with

    Worst thing

    Cleaning the grill plates or cleaning the fryers

    8.0

    Employee, September 2021

  • Best thing

    The organising of events and seeing families enjoying the events I’ve created
    Bar work

    Worst thing

    Managers
    Customers treating me badly
    Violent customers

    2.9

    Play manager, January 2020

  • Best thing

    The staff and management and the customers

    Worst thing

    Tips being rubbish

    7.8

    Waitress, January 2020