Location: Quarry Swimming and Fitness centre, Shropshire, SY1 1RU
Job type: Permanent
Working Hours: 37 per week, between Monday to Sunday, covering earlies, days and lates on rota pattern
Salary: £17,188.00 per annum + commission in the region of £500 per month
Here at Shropshire Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team -and right now we are looking to recruit for a membership sales advisor to join the centre.
In this role you will provide concise membership information with regards to the facility and its offerings. You will be required to show customers around the facility, discuss its offerings and programming along with selling memberships. You will ensure that monthly sales and financial targets are hit. You will track new and existing members, as well as creating a welcome atmosphere for customers. You will create a strong link between the Gym, Sports Development, Front of House, and the rest of the centre teams following the sales strategy in delivering the sales plan.
The role will involve a high level of customer interaction; this may be face to face or over the telephone.
In addition, there will be times when you will be required to assist other members of staff.
We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres!
The successful candidate will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required and are confident using a computer.
To be considered for this role you will also have previous sales / leisure experience.
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
Discounted facility membership
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
Interesting, varied, and enjoyable work
A company that recognises your contribution
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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How this job measures up
Call and contact centre staff at Serco are typically paid £8.46–9.50 an hour.
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Do call and contact centre staff think Serco head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 9 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Are call and contact centre staff given support to progress at Serco?
People aren’t given support to progress here
How we know this
In the last year, 88% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 8 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.