5.7

Homebase

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Team Leader, Homebase

in Cookstown

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Job description

At Homebase, we keep the customer at the heart of everything that we do.

As the home and garden experts we need to make sure that when they visit us in store that we’re always friendly, always knowledgeable about our products and we can only do this if our team members are well trained and supported within their role.

This is where you, our newest Team Leader comes in! We need you to lead by example, to share your knowledge and expertise, and encourage others in the team to become as good at their jobs as they possibly can be.

In return for your hard work, our promise to you is that as a part of the Homebase family, we will value you, we will offer you the fantastic training and most importantly we will reward your hard work!

If you think this sounds like you – then keep reading because we’re recruiting now!

About the role:

Salary:Competitive + FANTASTIC bonus earning potential

Hours: Full Time or Part Time – including regular weekends and some evening shifts.

Day to Day: Your will be supporting the team and encouraging them to learn about our new products as well as supporting them with any day-to-day issues. Your goal will be to ensure that every single customer that comes to our store receives the same exceptional level of customer service that they have come to expect from us every time they visit.

What we’re looking for:

Because your team members will see you as the expert, it’s essential that for this role you have some experience within retail or within a customer facing industry.

While some experience is important, your team are going to be looking to you for guidance on how to best serve our customers, having the right attitude is our most important requirement. This means always demonstrating your passion and enthusiasm for home and garden and being knowledgeable about our products and stock.

If you think you’ve got what it takes and would like to join our team as a Team Leader, please click 'Apply’ now.

What can we offer you in return?

  • 22 days annual leave per year
  • 20% in store and online discount
  • Opportunity to enhance your pay through our discretionary bonus plan
  • Learning & Development Opportunities & including the chance to earn recognised qualifications.
  • Team Member Assistance Program – offering support on a wide range of topics to help support a healthier and happier life (open to team members participating in the Homebase Personal Pension Plan).
  • Bupa Anytime Healthline – Access to 24/7 helpline for advice and information on any health concerns (for our UK based team members).
  • Hapi to be Home –Through our Hapi to be home portal, you can save money on everything from your weekly food shop to a fun night out at the cinema, helping you to save those extra pennies for that something special.

If you think you’ve got what it takes and would like to join our team as a Team Member, please click 'Apply’ now.


This job was originally posted as www.totaljobs.com/job/94828080

How this job measures up

Retail and sales supervisors at Homebase are typically paid £9.00–9.97 an hour.

122 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales supervisors think Homebase head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 20 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful for retail and sales supervisors to work at Homebase?

    People feel stressed here

    How we know this

    86% of people say they often feel stressed at work

    Based on information from 21 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid below market rates

    Does Homebase pay retail and sales supervisors market rates?

    People are not paid market rates

    How we know this

    91% of people are paid below the typical pay for the type of work they do

    Based on information from 22 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales supervisors get of their shift pattern at Homebase?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 43% report getting one week notice or less
    • 19% report getting two weeks notice
    • 14% report getting three weeks notice
    • 19% report getting four weeks notice or more
    • 5% report having a fixed rota

    Based on information from 21 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Shifts get changed at short notice

    Do Homebase managers change retail and sales supervisors shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    62% of people say their manager changes their shifts at the last minute

    Based on information from 21 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do retail and sales supervisors at Homebase get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    59% of people say they don’t get paid breaks

    Based on information from 22 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t recommend their team

    Do retail and sales supervisors at Homebase recommend working with their team?

    Only some people recommend working with their team

    How we know this

    59% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 22 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People do unpaid extra work

    Do retail and sales supervisors at Homebase do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    60% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Easy to book holiday

    How easy is it for retail and sales supervisors to book a holiday at Homebase?

    Most people find it easy to book holidays

    How we know this

    57% of people report it’s easy to book holidays

    Based on information from 21 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for retail and sales supervisors at Homebase to change shifts?

    Most people find it easy to change shifts

    How we know this

    50% of people report that it’s easy to change shifts if they need to

    Based on information from 14 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it for retail and sales supervisors to take sick leave at Homebase?

    Most people find it easy to take sick leave

    How we know this

    50% of people report that it’s easy to take time off if they are sick

    Based on information from 6 job reviews

  • Good choice of shifts

    Do retail and sales supervisors at Homebase get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    62% report that their manager gives them enough choice over which shifts they work

    Based on information from 21 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Opportunities to progress

    Are retail and sales supervisors given support to progress at Homebase?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 22 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do retail and sales supervisors at Homebase get proper breaks?

    Most people get proper breaks

    How we know this

    71% of people report that they get to take proper breaks

    Based on information from 7 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Well informed about head office

    Do retail and sales supervisors feel well informed about how Homebase is doing?

    Most people feel well informed about how the company is doing

    How we know this

    59% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 22 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Enough training

    Do retail and sales supervisors get enough training when they start at Homebase?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 21 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid enough to live on

    Does Homebase pay retail and sales supervisors enough to live on?

    People are paid enough to live on

    How we know this

    86% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 21 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get sick pay

    Does Homebase pay retail and sales supervisors sick pay?

    Yes. People get proper sick pay

    How we know this

    89% of people say they would get paid if they were sick but scheduled to work

    Based on information from 18 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Managers are respectful

    Do retail and sales supervisors at Homebase feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 20 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • People don’t worry about getting enough hours

    Do retail and sales supervisors at Homebase worry about hours?

    People don’t worry about getting enough hours

    How we know this

    95% of people report they don’t worry about getting enough hours

    Based on information from 21 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Homebase

  • Best thing

    My team. Colleagues are so lovely, and you can always come to work and know there positive, smiling attitude makes you think it’s not so bad being at work. Enables you to have a break and be with people you work well with and get along with, even with difficult times occurring outside of work.

    Worst thing

    Some Customers attitudes and challenges they bring. Constant cut backs, reduction in hours and lack of staff. We have lost up to 10 shop floor staff in a year and none have been replaced. This leaves 3-4 shop floor staff on a Sunday, an incredibly busy day. When customers are asking questions, getting paint mixes done etc, leaves one person in till with huge queue. Can be stressful.

    6.8

    Employee, April 2021

  • Best thing

    Fairly consistent, easy to learn

    Worst thing

    Head office, unrealistic standards and expectations

    4.9

    Employee, September 2021

  • Best thing

    Freedom, helping customers, responsibility

    Worst thing

    In the past there have been poor managers that use staff. This seems to have changed in the last 18months

    6.4

    Assistant manager, January 2020

  • Best thing

    The team I work with in the store

    Worst thing

    Constantly frustrated with nothing being consistent, head office/directors not seeing what goes on in stores

    8.1

    Employee, May 2021