Salary: £18,525, Hours: 37.5 per week Site: Manchester, M3 1BE Shifts: Mon - Fri 8am - 6pm Sat 8am - 2pm Probity: DBS (cost covered by Teleperformance) Training Duration: 3 - 4 weeks
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We are currently recruiting for Customer Service Advisors to deliver an exceptional service to the customers of a leading energy supplier. This is an opportunity to represent a leading company, with an exceptional reputation in their industry, and serve their customers to the highest standards?
As a Customer Service Advisor you will provide an industry leading experience to customers, delivering moments that matter at every point of contact. You will play a pivotal role in retaining and building upon our existing customer base, by delivering a first contact resolution and acting as an ambassador for the leading energy supplier brand at all times.
To achieve success in this role, you will be empathetic and able to utilise your communication skills to deliver messages to customers in an engaging way. You will be resilient and able to remain calm and composed under pressure whilst effectively handling several problems or tasks at once.
Your passion for exceeding customer expectations will be paramount to your success and will ultimately drive your performance and improve business results.
What the role will involve:
You will be dealing with inbound calls associates with Gas/Electric. This may be relating to payments, billing and associated tasks whereby you as an agent will be trained to answer inbound enquires and signpost accordingly.
Take ownership for customer enquiries, using initiative to provide an exceptional resolution at first point of contact
Form emotional connections with customers in order to understand their individual needs and handle objections to promote relevant products and services
Contribute to the team performance whilst seeking to exceed individual objectives
Adhere to the leading energy supplier's policies, procedures and employee rules at all times.
Ensure that company, regulatory, compliance and data protection regulations are adhered to at all times
What do we need from you?
A "passion" for people, with the ability to see beneath the surface, treating everyone with respect and professionalism at all times.
An" empathetic" approach, with the ability to identify and share the feelings of others.
A "want" to deliver a value-added service with the highest regards for quality, to maintain life-long, valuable relationships with our customers, at every interaction.
A "can do" attitude that sees you striving for results, achieving positive outcomes at every possible opportunity, in an environment where Each Interaction Matters
What else do we need from you?
Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
The ability to take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
What do we provide? Well there's plenty, where do we start?
The chance to showcase your skills and fast track your career through our internal progression path, and with a brand-new contract the opportunities will be huge.
A fantastic benefits package tailored to meet the varied needs and preferences of our diverse employees - here is a selection of what is available:
28 days' holiday, increasing to 30 days following your 1-year service anniversary
Free access to our Lifestyle Benefits programme - featuring discounts, special offers and exclusive employee deals from many retailer partners
Free access to our Employee Assistance programme - 24/7/365
Sports & Social Clubs
Length of Service rewards & Career Path Development
Refer & Earn Scheme - earn up to £900 for referring a friend! And £300 for your friend too!
This job was originally posted as www.totaljobs.com/job/94803352
How this job measures up
Call and contact centre staff are typically paid £8.72–12.73 an hour.
This job pays £18.5k per year.
28 employees told us the worst thing about this job…
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