DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of £1.9 billion. As a multi award-winning company that has been voted the nation’s favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.
We are currently recruiting for experienced Shift Managers, to help strengthen our depot operations team at our new Heathrow Depot Lakeside Industrial Estate, Colnbrook, Slough, SL3 0ED
We are looking for managers who
Thrive working within a pressured, fast paced and time-bound environment
Are comfortable work to strict KPI’s with some budgetary requirements
Can effectively manage and motivate their teams of drivers and/or warehouse operatives
Are passionate about delivering a quality service
Demonstrate the DPD DNA of Respect, Accountability, Passion, Flexibility, Hard Work and Honesty
DPD operates across 7 days so you will need to be flexible to work 5 shifts from 7 to include weekends. The roles on offer include
Sortation Shift - Nights
Ensure company CAD % is achieved
Ensure depot Throughput target is achieved in line with targeted tip time
Ensure company target for Saturations is achieved
Achieve depot PPMH target
Dispatch Wave - Varying AM Start Times
Ensure depot target for Core Routes is achieved
Ensure depot target Stops Per Route (SPR) is achieved
Ensure company target for CITO is achieved
Ensure Depot Clear is achieved
Operational PM Shift - Afternoon Start Time
Ensure trailer departures from Depot and customer sites leave at the designated time
Ensure all parcels are collection scanned
Ensure depot target for PPMHR is achieved
Ensure company target for security searches is achieved
What we’re looking for?;
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team. Additionally we would also expect:
You will have strong communication skills with the ability to inspire, motivate and manage a team.
Decisive and effective decision-making, problem resolution and time management skills.
Demonstrate high levels of resilience, self-motivation and flexibility.
Excellent computer skills with the ability to use Google chrome applications
The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
You will have a comprehensive induction to DPD where we will go through the key processes that are required to make you a successful Shift Manager.
This role will require you to work night shifts. Our depots operate 365 days a year, therefore you will be required to cover any 5 night shifts, which will include weekend working.
A full UK driving licence is essential.
Your package will include a competitive salary and you will also be entitled to a competitive bonus scheme that is based on individual and company targets. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.
DPD is a Valuable 500 company and a Disability Confident Employer
This job was originally posted as www.totaljobs.com/job/94772428
How this job measures up
Retail and sales supervisors are typically paid £8.70–11.70 an hour.
151 employees told us the worst thing about this job…
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Do people think DPD head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on information from 121 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Only some people are given support to progress here
How we know this
In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on information from 130 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
78% of people report they don’t worry about getting enough hours
Based on information from 114 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
What employees are saying about DPD
Good banter with colleagues
Upper management don't seem to understand the impact their apparently arbitrary targets have on the stress levels of workers. It seems someone needs to justify their job when really the company would be better without them.
Employee, May 2021
Small amounts ot team work
Work/ family life balance poor especially new drivers forced to work weekends
Employee, September 2021
Pay & potential to finish early if you work hard
Long hours when starting out getting to know the routes
Employee, August 2021
The people I work and associate with and the money isn’t bad
It’s the night shifts are unsociable and it’s a very hard job as in physical lifting parcels to and from the different areas in the warehouse