6.3

Manpower

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Sales Advisor, Manpower

up to £20.3k per year

in Sutton

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Job description

Up to £20275 per annum

Sales Advisor

Permanent

Sutton

20,275

Manpower are recruiting for Sales Advisors in Sutton on a Permanent basis.

Salary: £20,275 per annum plus bonus and benefits

Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

The role

As a Sales Advisor your main role is to support your customers and your team in the day to day operations of the store's performance. You will provide an efficient and friendly service to all customers; you will be the first point of contact for new and existing customers. Greeting and serving customers as they enter the store, you will promote our services to find the storage resolution for our customers.

About you

Successful applicants will demonstrate strong communication skills, importantly strong listening skills and you will have a genuine desire to help others. Show the ability to problem solve whilst building rapport with customers and colleagues. Have experience of working in a fast-paced environment with excellent prioritisation skills. Proven experience of working well in a team and on your own and being able to make your own decision. Hunger to improve and learn new skills and a flexible approach to your working hours

Below are some of the key areas you will be required to fulfil:

  • Provide the highest standards of customer service, in person, via email or phone
  • Maximise sales at every opportunity through promoting the products and services available
  • Be confident and comfortable negotiating day to day
  • Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
  • Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
  • Take an equal share of responsibility by being a key holder and opening/closing your store

Benefits

  • Full training provided from day 1 and you will be supported in your career.
  • Free onsite parking
  • Competitive rates of pay reviewed on an annual basis with quarterly bonuses averaging around 10-12% (up to a maximum of 25%).
  • Holiday entitlement increasing with service and an additional day off for your Birthday
  • Great pension scheme, Cycle to work scheme and gym discounts
  • Family friendly policies to include enhanced maternity, paternity, and adoption packages

How this job measures up

Call and contact centre staff are typically paid £8.72–12.73 an hour. This job pays up to £20.3k per year.

28 employees told us the worst thing about this job…

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Bad
  • Breaks aren’t paid

    Do workers at Manpower get paid breaks?

    No. People don’t get paid breaks

    How we know this

    86% of people say they don’t get paid breaks

    Based on information from 28 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Not great
  • Contracts don’t match the hours people work

    Do people work the same number they are contracted for at Manpower?

    Only some people work the same number of hours they’re contracted for

    How we know this

    52% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 21 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Head office doesn’t understand the frontline

    Do people think Manpower head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    60% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 20 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People don’t enjoy their job

    Do people at Manpower enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    71% of people report they don’t enjoy their job

    Based on information from 7 job reviews

  • Hard to choose shifts

    Do Manpower workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    59% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 17 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No career progression

    Are people given support to progress at Manpower?

    Only some people are given support to progress here

    How we know this

    In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 21 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Manpower?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 54% report getting one week notice or less
    • 4% report getting two weeks notice
    • 0% report getting three weeks notice
    • 13% report getting four weeks notice or more
    • 29% report having a fixed rota

    Based on information from 24 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Manpower pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    72% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 25 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to take sick leave

    How easy is it to take sick leave at Manpower?

    Most people find it easy to take sick leave

    How we know this

    72% of people report that it’s easy to take time off if they are sick

    Based on information from 18 job reviews

  • Enough training

    Do people get enough training when they start at Manpower?

    Most people get enough training when they start

    How we know this

    71% of people report they got enough training when they started working here

    Based on information from 24 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People aren’t stressed

    Is it stressful to work at Manpower?

    Most people don’t feel stressed here

    How we know this

    74% of people say they don’t feel stressed at work

    Based on information from 27 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good for parents

    Is working at Manpower good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    60% of people who care for a child or other relative report this is a good place to work

    Based on information from 5 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    Do Manpower managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    64% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 22 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid market rates

    Does Manpower pay market rates?

    Most people are paid market rates

    How we know this

    57% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 21 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People get proper breaks

    Do people at Manpower get proper breaks?

    Most people get proper breaks

    How we know this

    73% of people report that they get to take proper breaks

    Based on information from 26 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do people at Manpower recommend working with their team?

    Most people recommend working with their team

    How we know this

    50% of people report that they would recommend working with their immediate team to a friend

    Based on information from 28 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Well informed about head office

    Do workers feel well informed about how Manpower is doing?

    Most people feel well informed about how the company is doing

    How we know this

    54% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 24 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at Manpower?

    People find it easy to book holidays

    How we know this

    88% of people report it’s easy to book holidays

    Based on information from 24 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People are paid enough to live on

    Does Manpower pay enough to live on?

    People are paid enough to live on

    How we know this

    83% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 24 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Managers are respectful

    Do people at Manpower feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    84% of people say they’re treated with respect by their managers

    Based on information from 25 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Manpower do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    81% of people report that they don’t do extra unpaid work

    Based on information from 21 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at Manpower worry about hours?

    People don’t worry about getting enough hours

    How we know this

    78% of people report they don’t worry about getting enough hours

    Based on information from 23 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Manpower

  • Best thing

    The pay is good

    Worst thing

    12 hour shifts, permanent nights, not enough to do at work

    8.2

    Employee, June 2021

  • Best thing

    Close to home
    Good hours
    Decent pay

    Worst thing

    Managers
    Unfairness

    6.3

    Administrator, October 2020

  • Best thing

    Good pay

    Worst thing

    Short notice of shifts and cancelled shifts

    6.4

    HGV driver, November 2020

  • Best thing

    Getting paid at end of the week

    Worst thing

    Monotonous

    4.4

    Employee, July 2021