Support Worker, Creative Support

up to £9.25 per hour • full-time

in Market Harborough

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Job description

Up to £9.25ph based on experience

Are you looking for a diverse role that is fun, stimulating and rewarding every day? We are looking for warm, reliable and enthusiastic Support Workers to join our friendly and passionate staff teams in Market Harborough, Leicestershire.

Our services in Market Harborough, Leicestershire provide support to service users with learning disabilities. No two days will be the same as a Support Worker at these services, as our residents love engaging in a range of exciting activities including trips to the day centre, walking, swimming, exploring the community and many more!

Our Support Workers/Care Workers duties include:

  • Providing personal care, administering medication and helping with other domestic tasks such as cooking and cleaning,
  • Encouraging service users to engage in a range of exciting social activities both within and outside their homes,
  • Developing warm and trusting relationships with service users and their families enabling them to enjoy their time at the service to the fullest.

Whilst previous experience in care would be great, we are looking for candidates from all walks of life. No previous care experience is needed, just a passion for providing person-centred care and support and working in a bright, friendly environment!

Full time or part time hours to be worked flexibly according to the needs of the service.

We provide all of our Support Workers with:

  • Competitive rates of pay.
  • Company Pension Contributions.
  • 28 days paid holiday (pro rata).
  • A free DBS check.
  • Secure permanent roles with flexibility in shifts.
  • Training in QCF Diploma in Health Social Care Level 2 – 5.
  • Selected store discounts.
  • Referral Bonus.
  • Mental Health, Wellbeing Support, Legal and Financial advice through Health Assured.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion and Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.

How does the pay compare?

This job
£9.25
Typical range
£8.72–11.36

Support workers are typically paid £8.72–11.36 an hour. This job pays up to £9.25 per hour.

How this job measures up

40 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Creative Support head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 35 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People are paid below market rates

    Does Creative Support pay market rates?

    People are not paid market rates

    How we know this

    89% of people are paid below the typical pay for the type of work they do

    Based on information from 35 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t get sick pay

    Does Creative Support pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    76% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 37 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • People feel stressed

    Is it stressful to work at Creative Support?

    Most people feel stressed here

    How we know this

    69% of people say they often feel stressed at work

    Based on information from 36 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do workers at Creative Support get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    59% of people say they don’t get paid breaks

    Based on information from 37 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does Creative Support pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    74% of people say they are paid below the Real Living Wage for where they live

    Based on information from 39 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • No career progression

    Are people given support to progress at Creative Support?

    Only some people are given support to progress here

    How we know this

    In the last year, 61% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 33 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t get proper breaks

    Do people at Creative Support get proper breaks?

    Most people don’t get proper breaks

    How we know this

    74% of people report that they don’t get to take proper breaks

    Based on information from 35 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t recommend their team

    Do people at Creative Support recommend working with their team?

    Only some people recommend working with their team

    How we know this

    63% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 40 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Creative Support?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 40% report getting one week notice or less
    • 10% report getting two weeks notice
    • 10% report getting three weeks notice
    • 30% report getting four weeks notice or more
    • 10% report having a fixed rota

    Based on information from 40 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Uninformed about head office

    Do workers feel well informed about how Creative Support is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    58% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 33 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to change shifts

    How easy is it for Creative Support workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    50% of people report that it’s easy to change shifts if they need to

    Based on information from 22 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it to take sick leave at Creative Support?

    Most people find it easy to take sick leave

    How we know this

    56% of people report that it’s easy to take time off if they are sick

    Based on information from 32 job reviews

  • People enjoy their job

    Do people at Creative Support enjoy their jobs?

    Most people enjoy their job

    How we know this

    69% of people report they enjoy their job

    Based on information from 13 job reviews

  • Good choice of shifts

    Do Creative Support workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    65% report that their manager gives them enough choice over which shifts they work

    Based on information from 34 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    Do Creative Support managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    67% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 33 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Managers are respectful

    Do people at Creative Support feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    58% of people say they’re treated with respect by their managers

    Based on information from 31 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Creative Support do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    61% of people report that they don’t do extra unpaid work

    Based on information from 36 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at Creative Support?

    People find it easy to book holidays

    How we know this

    81% of people report it’s easy to book holidays

    Based on information from 36 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Enough training

    Do people get enough training when they start at Creative Support?

    People get enough training when they start

    How we know this

    79% of people report they got enough training when they started working here

    Based on information from 34 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working at Creative Support good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    82% of people who care for a child or other relative report this is a good place to work

    Based on information from 11 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People don’t worry about getting enough hours

    Do workers at Creative Support worry about hours?

    People don’t worry about getting enough hours

    How we know this

    86% of people report they don’t worry about getting enough hours

    Based on information from 36 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Creative Support

  • Best thing

    Working with service users become a extended family unit.

    Worst thing

    Wages always wrong
    No support for staff from team leaders or managers
    Not all staff team players
    Terrible pay for all the different roles we undertake
    Putting our families at risk during Covid no bonus given for dragging our selves into work each day
    Shortages of staff due to employing wrong candidates people who don’t care
    Bullying into doing things you feel uncomfortable doing
    Staff members leaving jobs to be done for next person to do rather than do jobs themselves

    4.5

    Employee, August 2021

  • Best thing

    It's not an easy job call times are late because there's no travel times allowed sometimes but not always

    Worst thing

    There are none for me but sometimes they may be like cleaning up bodily fluids etc

    4.9

    Support worker, November 2020

  • Best thing

    Some residents really appreciate what we do.

    Worst thing

    A resident doesn't listen and causes hazards and nothing much gets done about it

    4.6

    Night support worker, October 2020

  • Best thing

    Some people I work with .

    Worst thing

    Some management and some people. Pay. Shift patterns .

    3.5

    Employee, August 2021