Retail Assistant, Welcome Break

in Fleet

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Job description

Retail Assistant. Made at Welcome Break

WHSmith, Waitrose and Petrol Station.

Fleet. GU51 1AA

Full & part-time positions

Starting hourly rate £8.91ph

Fantastic benefits & discounts, free parking & great career opportunities

Are you a friendly, welcoming person? Ready to join a hard-working team and build a career? If that’s you, you could make a fantastic Retail Assistant at Welcome Break. It’s a fast-moving, fun and rewarding role, helping our road-weary customers feel human again. Working with some fantastic brands, you’ll help keep our site running like clockwork, 24/7.

In return for giving customers great experiences, we’ll support you on your own career journey. We offer bespoke training and exciting career paths. Work hard and you’ll go far!

Qualities we look for in a Retail Assistant

• A friendly people person

• A great team player who works well with others

• A good communicator

• Keen to learn.

Your experience as a Retail Assistant

We will give you all the training you need, all you need to bring is a desire to work hard, have fun and you can build your Welcome Break career with us.

Key benefits for Retail Assistant

• 28 days’ holiday pro rota

• Exciting career options and bespoke training

• Free on-site parking

• Subsidised meals on shift, plus free soft drinks/coffee and tea on shift

• Exclusive savings at well-known high street and online retailers

Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts. You must also be 18 years of age or over to apply for a night’s Team Member role. Hourly rate of pay for the Team Member role will differ for under 23’s. Internally we call this role Sales Team Member.

Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.

How this job measures up

Retail and sales assistants at Welcome Break are typically paid £8.71–8.86 an hour.

33 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

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Bad
  • Breaks aren’t paid

    Do workers at Welcome Break get paid breaks?

    No. People don’t get paid breaks

    How we know this

    79% of people say they don’t get paid breaks

    Based on information from 33 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Welcome Break?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 42% report getting one week notice or less
    • 17% report getting two weeks notice
    • 33% report getting three weeks notice
    • 8% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 12 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Welcome Break pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    94% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 31 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Head office doesn’t understand the frontline

    Do people think Welcome Break head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    70% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 27 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Welcome Break?

    Most people feel stressed here

    How we know this

    58% of people say they often feel stressed at work

    Based on information from 31 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are not paid enough to live on

    Does Welcome Break pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    59% of people say they are paid below the Real Living Wage for where they live

    Based on information from 32 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Welcome Break pay market rates?

    Most people are not paid market rates

    How we know this

    52% of people are paid below the typical pay for the type of work they do

    Based on information from 21 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Welcome Break?

    Most people find it easy to book holidays

    How we know this

    71% of people report it’s easy to book holidays

    Based on information from 31 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for Welcome Break workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    50% of people report that it’s easy to change shifts if they need to

    Based on information from 6 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it to take sick leave at Welcome Break?

    Most people find it easy to take sick leave

    How we know this

    63% of people report that it’s easy to take time off if they are sick

    Based on information from 27 job reviews

  • Good choice of shifts

    Do Welcome Break workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    67% report that their manager gives them enough choice over which shifts they work

    Based on information from 12 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at Welcome Break?

    Most people get enough training when they start

    How we know this

    59% of people report they got enough training when they started working here

    Based on information from 32 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Welcome Break managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    67% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 12 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Opportunities to progress

    Are people given support to progress at Welcome Break?

    Most people are given support to progress here

    How we know this

    In the last year, 66% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 32 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do people at Welcome Break get proper breaks?

    Most people get proper breaks

    How we know this

    61% of people report that they get to take proper breaks

    Based on information from 31 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do people at Welcome Break recommend working with their team?

    Most people recommend working with their team

    How we know this

    58% of people report that they would recommend working with their immediate team to a friend

    Based on information from 33 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Managers are respectful

    Do people at Welcome Break feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    74% of people say they’re treated with respect by their managers

    Based on information from 27 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how Welcome Break is doing?

    Most people feel well informed about how the company is doing

    How we know this

    56% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 27 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People enjoy their job

    Do people at Welcome Break enjoy their jobs?

    People enjoy their job

    How we know this

    78% of people report they enjoy their job

    Based on information from 9 job reviews

  • Good for parents

    Is working at Welcome Break good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    100% of people who care for a child or other relative report this is a good place to work

    Based on information from 6 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No unpaid extra work

    Do workers at Welcome Break do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    80% of people report that they don’t do extra unpaid work

    Based on information from 10 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at Welcome Break worry about hours?

    People don’t worry about getting enough hours

    How we know this

    91% of people report they don’t worry about getting enough hours

    Based on information from 11 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Welcome Break

  • Best thing

    Its more than just customer service

    Worst thing

    Some customers

    6.8

    Employee, July 2021

  • Best thing

    Social side is nice with other staff from other units and customers. Discounts aren’t too bad either.

    Worst thing

    Long hours, a lot of work - asked a lot to do stuff that’s not apart of your job role, lack of one on one training (computer shows all apparently) stressful during busy times and higher management don’t really care about your unit, only about how much it’s making ££

    4.0

    Employee, July 2021

  • Best thing

    The team and coworkers

    Worst thing

    A company that cares more about profits than the health and well being of their staff.
    Unreasonable goals.
    High pressure performance.

    5.9

    Manager, November 2020

  • Best thing

    Discount

    Worst thing

    Unpaid breaks that are an hour long

    5.5

    Supervisor, March 2020