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Customer Sales Advisor, Certas Energy

£18.6k per year

in Cheltenham

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Job description

£18,575 per annum

We are looking for Customer Sales Advisors to join us in our Cheltenham office, as part of our domestic fuel sales team. This is a 6 month Fixed Term Contrat working full time hours Mon - Fri with some Saturday working.
As a Customer Sales Advisor for Certas Energy you’ll have access to:
  • Basic salary of £18,575 plus commission
  • Sales incentives
  • Brand discounts through Certas group scheme
  • Life assurance scheme
  • Pension scheme
In a vital role to the companies success, our Customer Sales Advisor work in a fast paced environment by helping our domestic heating oil customers with placing their orders, and giving them the experience of exceptional service. You will identify all current customer needs and investigate future potential needs, in order to present customers with the relevant products and services that will contribute to their satisfaction.
As a Customer Sales Advisor you will be required to have excellent margin management skills, using a combination of up selling, account management and cross-selling as indicated within KPIs / performance targets. You will also be required to work within a team that aims to exceed expectations of customers by effectively identifying and matching customer needs in a professional, responsive and effective manner.
We’re looking for:
  • Strong negotiation skills
  • Sales experience is beneficial
  • Confidence in own ability
  • High degree of self-motivation and time management
  • Ability to work with autonomy
  • Resilient, persistent and tenacious
  • Target driven / results orientated
Company Information:
Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.

How this job measures up

Retail and sales assistants at Certas Energy are typically paid £9.50 an hour. This job pays £18.6k per year.

10 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Certas Energy head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 9 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Certas Energy?

    People feel stressed here

    How we know this

    100% of people say they often feel stressed at work

    Based on information from 10 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do workers at Certas Energy get paid breaks?

    No. People don’t get paid breaks

    How we know this

    78% of people say they don’t get paid breaks

    Based on information from 9 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • No career progression

    Are people given support to progress at Certas Energy?

    People aren’t given support to progress here

    How we know this

    In the last year, 100% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at Certas Energy recommend working with their team?

    Very few people recommend working with their team

    How we know this

    90% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 10 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Certas Energy?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 33% report getting one week notice or less
    • 17% report getting two weeks notice
    • 17% report getting three weeks notice
    • 17% report getting four weeks notice or more
    • 17% report having a fixed rota

    Based on information from 6 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Hard to choose shifts

    Do Certas Energy workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    67% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 6 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Not enough training

    Do people get enough training when they start at Certas Energy?

    Most people don’t get enough training when they start

    How we know this

    67% of people report they didn’t get enough training when they started working here

    Based on information from 9 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Managers aren’t respectful

    Do people at Certas Energy feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    63% of people say they’re not treated with respect by their managers

    Based on information from 8 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Uninformed about head office

    Do workers feel well informed about how Certas Energy is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    75% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 8 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to take sick leave

    How easy is it to take sick leave at Certas Energy?

    Most people find it easy to take sick leave

    How we know this

    67% of people report that it’s easy to take time off if they are sick

    Based on information from 6 job reviews

  • No short notice shift changes

    Do Certas Energy managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    50% of people say their manager changes their shifts at the last minute

    Based on information from 6 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do people at Certas Energy get proper breaks?

    Most people get proper breaks

    How we know this

    50% of people report that they get to take proper breaks

    Based on information from 10 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People get sick pay

    Does Certas Energy pay sick pay?

    Usually. Most people get proper sick pay

    How we know this

    50% of people say they would get paid if they were sick but scheduled to work

    Based on information from 10 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • No unpaid extra work

    Do workers at Certas Energy do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    50% of people report that they do extra work that they don’t get paid for

    Based on information from 6 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at Certas Energy?

    People find it easy to book holidays

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People are paid enough to live on

    Does Certas Energy pay enough to live on?

    People are paid enough to live on

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 8 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    Does Certas Energy pay market rates?

    People are paid market rates

    How we know this

    75% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 8 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t worry about getting enough hours

    Do workers at Certas Energy worry about hours?

    People don’t worry about getting enough hours

    How we know this

    100% of people report they don’t worry about getting enough hours

    Based on information from 5 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Certas Energy

  • Best thing

    Meeting people and seeing nice cars and motorbikes

    Worst thing

    Working alone and the tills are awful

    3.0

    Employee, July 2021

  • Best thing

    Love my work mates and fact I work Monday to Friday.

    Worst thing

    Short staffed. Nasty customers.

    8.3

    Employee, November 2020