This job posting has expired, you can no longer apply

Customer Sales Advisor, Kura

in UK

Make sure your next job is a great job

Join Breakroom to unlock insights about thousands of employers before you apply.

Join Breakroom

Job description

Glasgow Based
Are you invested in your own development? Do you thrive on being recognised and rewarded for a job well done? Do you want to work for a business that is growing and thriving? If the answer is 'yes' then we have a fantastic opportunity for you! We are currently recruiting for a Customer Sales Advisor to work on our UK's leading telecommunications line.
As the UK's largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure.
We are currently operating a Home/Hybrid model due to Covid-19 with a plan to integrate back to our offices when it is safe to do so.
Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
You will be taking calls and calling out to new and existing customers to assess their needs and wants for our current available products relating to broadband, phone, TV and mobile.
You will engage with each customer through the right questioning techniques to build a relationship and adapt to each individual.
- Salary of £19760 OTE £23,960
- Fantastic Benefits including discounted BB, Mobile & TV packages
- Recognition and Awards
- Loyalty benefits and bonuses
- Unrivalled People Development
- Shift pattern includes 3 out of 5 weekends off
- The drive to bring your true self to work
- The courage to put the customer first and be accountable
- Strong listening and problem solving skills
- Great people skills and team working ethic
- The will to learn and grow
INDGLA
ID: 2021-3077
Targeted Job Start Date: 20/09/2021

How this job measures up

Call and contact centre staff at Kura are typically paid £7.32–9.50 an hour.

14 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

Join Breakroom
Bad
  • Not easy to book holiday

    How easy is it for call and contact centre staff to book a holiday at Kura?

    People find it hard to book holidays

    How we know this

    83% of people report it’s hard to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Head office doesn’t understand the frontline

    Do call and contact centre staff think Kura head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 6 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People are paid below market rates

    Does Kura pay call and contact centre staff market rates?

    People are not paid market rates

    How we know this

    100% of people are paid below the typical pay for the type of work they do

    Based on information from 5 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Not great
  • No career progression

    Are call and contact centre staff given support to progress at Kura?

    Only some people are given support to progress here

    How we know this

    In the last year, 67% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Less than 4 weeks notice of shifts

    How much notice do call and contact centre staff get of their shift pattern at Kura?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 20% report getting two weeks notice
    • 20% report getting three weeks notice
    • 40% report getting four weeks notice or more
    • 20% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to take sick leave

    How easy is it for call and contact centre staff to take sick leave at Kura?

    Most people find it easy to take sick leave

    How we know this

    67% of people report that it’s easy to take time off if they are sick

    Based on information from 6 job reviews

  • Enough training

    Do call and contact centre staff get enough training when they start at Kura?

    Most people get enough training when they start

    How we know this

    60% of people report they got enough training when they started working here

    Based on information from 5 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Kura managers change call and contact centre staff shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    60% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks are paid

    Do call and contact centre staff at Kura get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    67% of people say they get paid breaks

    Based on information from 6 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid enough to live on

    Does Kura pay call and contact centre staff enough to live on?

    Most people are paid enough to live on

    How we know this

    67% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 6 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People recommend their team

    Do call and contact centre staff at Kura recommend working with their team?

    Most people recommend working with their team

    How we know this

    60% of people report that they would recommend working with their immediate team to a friend

    Based on information from 5 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People get sick pay

    Does Kura pay call and contact centre staff sick pay?

    Usually. Most people get proper sick pay

    How we know this

    50% of people say they would get paid if they were sick but scheduled to work

    Based on information from 6 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Managers are respectful

    Do call and contact centre staff at Kura feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    60% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do call and contact centre staff at Kura do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    60% of people report that they don’t do extra unpaid work

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do call and contact centre staff feel well informed about how Kura is doing?

    Most people feel well informed about how the company is doing

    How we know this

    50% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 6 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People get proper breaks

    Do call and contact centre staff at Kura get proper breaks?

    People get proper breaks

    How we know this

    100% of people report that they get to take proper breaks

    Based on information from 6 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

What employees are saying about Kura

  • Best thing

    Company is very good with staff

    Worst thing

    Call target

    8.5

    Customer care assistant, March 2021

  • Best thing

    the people I work with

    Worst thing

    the time you get to follow all the new "rules"

    3.7

    Employee, August 2021

  • Best thing

    Set shifts

    Worst thing

    Impossible to change shifts / bad if you're off sick

    6.1

    Service advisor, August 2020

  • Best thing

    The office is warm

    Worst thing

    Bitchiness and speaking to customers.

    4.0

    Call Centre Agent, October 2020