Sales Advisor, New Look

in Scarborough

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Job description

About Us

At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility- That’s the New Look way!
In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose – to be the most loved and trusted high street retailer and bring some much needed fun back to the high street.
Every person makes New Look the incredible place it is to work, and together, we’re unstoppable. Within our buzzing environment all our talented people work hard but we ensure some fun is thrown in too!
Fashion is personal and we want everyone to celebrate self-expression, helping our customers to look good, feel great and express themselves with fashion.

At New Look we spend our days working to improve the way we do business , our only rule is that there are no rules and we want people who can make a difference, think big, think brave and aren’t afraid to make mistakes.

Does that sound like you?

About the Role:

As a Sales Advisor with New Look, you will work with your Management team to implement the ultimate shopping experience for our customers, ensuring they are given the highest level of service and they want to return back to us. You will inspire our customers look good and can express themselves with the latest fashion wherever and whenever they want. You will achieve by being an ambassador for brand on the shop floor putting our customers at the heart of everything you do.

About you

Every single person makes New Look the incredible place it is, and together we’re unstoppable. You are someone who expresses your style your way with an eye for the latest trends who champions our customers to express their own unique style.

You will be passionate about service and your own development, seeking out innovative ways to improve your own performance with tailor made development plans from our Online Academy training and support from your Store Manager.

Why New Look?

At New Look we take pride in career progression, offering internal promotions to candidates who are ready to step up the career ladder. We also offer a huge staff discount of 40%, holiday days and access to our New Look Rewards which include some amazing discounts across a number of different businesses.

Come join us and see it for yourself. You have to experience it to truly believe it.

Just one more thing:

We know that job descriptions do not always let your unique work history show- if you do not meet all of our requirements but you still think you’d be a great fit for this role… apply anyway!


How this job measures up

Retail and sales assistants at New Look are typically paid £6.15–8.91 an hour.

107 employees told us the worst thing about this job…

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Bad
  • Shifts get changed at short notice

    Do New Look managers change retail and sales assistants shifts at short notice?

    Managers change people’s shifts at short notice

    How we know this

    75% of people say their manager changes their shifts at the last minute

    Based on information from 53 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do retail and sales assistants at New Look get paid breaks?

    No. People don’t get paid breaks

    How we know this

    92% of people say they don’t get paid breaks

    Based on information from 39 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does New Look pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    94% of people say they are paid below the Real Living Wage for where they live

    Based on information from 53 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does New Look pay retail and sales assistants market rates?

    People are not paid market rates

    How we know this

    89% of people are paid below the typical pay for the type of work they do

    Based on information from 57 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at New Look?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 47% report getting one week notice or less
    • 37% report getting two weeks notice
    • 11% report getting three weeks notice
    • 4% report getting four weeks notice or more
    • 2% report having a fixed rota

    Based on information from 57 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does New Look pay retail and sales assistants sick pay?

    No. People don’t get proper sick pay

    How we know this

    87% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 47 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think New Look head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 51 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People don’t enjoy their job

    Do retail and sales assistants at New Look enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    62% of people report they don’t enjoy their job

    Based on information from 13 job reviews

  • People feel stressed

    Is it stressful for retail and sales assistants to work at New Look?

    Most people feel stressed here

    How we know this

    61% of people say they often feel stressed at work

    Based on information from 56 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • No career progression

    Are retail and sales assistants given support to progress at New Look?

    Only some people are given support to progress here

    How we know this

    In the last year, 51% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 57 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do retail and sales assistants at New Look recommend working with their team?

    Only some people recommend working with their team

    How we know this

    51% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 57 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People worry about getting enough hours

    Do retail and sales assistants at New Look worry about hours?

    Most people worry about getting enough hours

    How we know this

    54% of people report they worry about getting enough hours

    Based on information from 57 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at New Look?

    Most people find it easy to book holidays

    How we know this

    68% of people report it’s easy to book holidays

    Based on information from 53 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for retail and sales assistants at New Look to change shifts?

    Most people find it easy to change shifts

    How we know this

    51% of people report that it’s easy to change shifts if they need to

    Based on information from 39 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at New Look?

    Most people find it easy to take sick leave

    How we know this

    67% of people report that it’s easy to take time off if they are sick

    Based on information from 24 job reviews

  • Good choice of shifts

    Do retail and sales assistants at New Look get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    50% report that their manager gives them enough choice over which shifts they work

    Based on information from 56 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do retail and sales assistants get enough training when they start at New Look?

    Most people get enough training when they start

    How we know this

    50% of people report they got enough training when they started working here

    Based on information from 56 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Managers are respectful

    Do retail and sales assistants at New Look feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    68% of people say they’re treated with respect by their managers

    Based on information from 47 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how New Look is doing?

    Most people feel well informed about how the company is doing

    How we know this

    57% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 49 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People get proper breaks

    Do retail and sales assistants at New Look get proper breaks?

    People get proper breaks

    How we know this

    75% of people report that they get to take proper breaks

    Based on information from 16 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Good for students

    Is retail and sales assistants at New Look job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    100% of students report this is a good place to work if you’re studying

    Based on information from 21 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • No unpaid extra work

    Do retail and sales assistants at New Look do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    81% of people report that they don’t do extra unpaid work

    Based on information from 21 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

What employees are saying about New Look

  • Best thing

    Gets me out of the house and allows me to interact with people

    Worst thing

    Clique environment that can make you feel isolated and picked on in a toned down way

    3.8

    Employee, April 2021

  • Best thing

    A lot of days off due to 12 hour shifts.

    Worst thing

    Terrible management.
    Only paying lip service to covid laws.

    4.9

    Employee, April 2021

  • Best thing

    Working with great people and it makes you feel good when you have helped a customer

    Worst thing

    The hourly pay

    4.6

    Employee, May 2021

  • Best thing

    We work 2 days one week and 5 the next.

    Worst thing

    The management its a very corrupt place to work.

    4.2

    Employee, April 2021