Team Leader, Burger King

up to £9.91 per hour • permanent

in London Waterloo

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Job description

up to £9.91

Who are we?

We are the Food Travel Experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it’s getting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller. Become a vital part of our SSP family at Burger King in Waterloo Station.

What is in for you?
  • Competitive wage
  • Unsocial premium (£1.20 an hour for hours worked between 12am – 6am)
  • Award winning training with accredited qualifications and great opportunities to become our next manager!
  • Apprenticeships available!
  • We offer a range of great central and local recognition schemes for colleagues
  • Up to 50% staff discount on and off shift on our brands (M&S, Burger King, Caffe Ritazza, Leon, Warrens Bakery, M&S and many more!)
  • A host of benefits such as discounts from numerous high street and online retailers and service providers; g. cinema tickets, travel, healthcare, leisure, shopping vouchers, cycle to work scheme - treat yourself or family members to gift cards from a variety of leading brands.
  • Refer a Friend* get rewarded every time you successfully introduce a friend to the Company (*T&C’s apply)
  • Company pension schemes
  • Flexible shifts working around you
  • Opportunity to ‘Learn as you Earn’
  • Make a career in Hospitality or Retail
  • 28 days holidays pro rata
Who are we looking for?

As a Team Leader in Burger King, you will be responsible of the smooth running of the shift and coordinating duties, you will be training and supporting new members of the team and ensure all health and & food safety practices are followed so previous experience in similar role is essential.
If you are friendly, approachable and have great initiative that’s a perfect start! Previous experience in a fast-food environment is desirable but not essential. If you are looking for a new challenge and you are ready to take the next step in your career, we would also love to hear from you.

Fancy more details?

Burger King Waterloo Station has full time permanent roles for an immediate start for shifts between 6am and 1am including weekends - we are sure you can find something matching your flexibility. If you enjoy the hustle and bustle of a busy store, please apply now! For more exciting opportunities please visit our careers website: www.sspcareers.com/uk/
Please check the transport so you can reach the station at those times.
Rate of pay up to £9.91
We are ready to welcome you as a part of our fantastic team!

How does the pay compare?

This job
£9.91
Typical range
£7.94–10.31

Retail and sales supervisors at Burger King are typically paid £7.94–10.31 an hour. This job pays up to £9.91 per hour.

How this job measures up

130 employees told us the worst thing about this job…

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Bad
  • Contracts don’t match the hours people work

    Do retail and sales supervisors work the same number they are contracted for at Burger King?

    People work a lot more hours than they’re contracted for

    How we know this

    77% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 13 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to change shifts

    How easy is it for retail and sales supervisors at Burger King to change shifts?

    People find it hard to change shifts

    How we know this

    89% of people report that it’s hard to change shifts if they need to

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office doesn’t understand the frontline

    Do retail and sales supervisors think Burger King head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 12 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful for retail and sales supervisors to work at Burger King?

    People feel stressed here

    How we know this

    80% of people say they often feel stressed at work

    Based on information from 10 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Burger King managers change retail and sales supervisors shifts at short notice?

    Managers change people’s shifts at short notice

    How we know this

    77% of people say their manager changes their shifts at the last minute

    Based on information from 13 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do retail and sales supervisors at Burger King get paid breaks?

    No. People don’t get paid breaks

    How we know this

    85% of people say they don’t get paid breaks

    Based on information from 13 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t recommend their team

    Do retail and sales supervisors at Burger King recommend working with their team?

    Very few people recommend working with their team

    How we know this

    77% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 13 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales supervisors get of their shift pattern at Burger King?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 77% report getting one week notice or less
    • 15% report getting two weeks notice
    • 0% report getting three weeks notice
    • 8% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 13 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Burger King pay retail and sales supervisors sick pay?

    No. People don’t get proper sick pay

    How we know this

    77% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 13 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Uninformed about head office

    Do retail and sales supervisors feel well informed about how Burger King is doing?

    People don’t feel well informed about how the company is doing

    How we know this

    83% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 12 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Not great
  • Hard to choose shifts

    Do retail and sales supervisors at Burger King get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    69% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 13 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People are not paid enough to live on

    Does Burger King pay retail and sales supervisors enough to live on?

    Most people are not paid enough to live on

    How we know this

    58% of people say they are paid below the Real Living Wage for where they live

    Based on information from 12 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Burger King pay retail and sales supervisors market rates?

    Most people are not paid market rates

    How we know this

    69% of people are paid below the typical pay for the type of work they do

    Based on information from 13 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are retail and sales supervisors given support to progress at Burger King?

    Only some people are given support to progress here

    How we know this

    In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 13 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers aren’t respectful

    Do retail and sales supervisors at Burger King feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    56% of people say they’re not treated with respect by their managers

    Based on information from 9 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Good
  • Easy to book holiday

    How easy is it for retail and sales supervisors to book a holiday at Burger King?

    Most people find it easy to book holidays

    How we know this

    55% of people report it’s easy to book holidays

    Based on information from 11 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get proper breaks

    Do retail and sales supervisors at Burger King get proper breaks?

    Most people get proper breaks

    How we know this

    60% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t worry about getting enough hours

    Do retail and sales supervisors at Burger King worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    62% of people report they don’t worry about getting enough hours

    Based on information from 13 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Enough training

    Do retail and sales supervisors get enough training when they start at Burger King?

    People get enough training when they start

    How we know this

    82% of people report they got enough training when they started working here

    Based on information from 11 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

What employees are saying about Burger King

  • Best thing

    The best part of my job is serving and talking to customers and some of the team I work with

    Worst thing

    I feel that they expect to much from me as I have been ask to do maintenance work like laying cement to fix the kurb on drive thru and other jobs that I'm not qualified to do but I will.try

    3.3

    Employee, May 2021

  • Best thing

    When is not busy you can just clean place around you without stress

    Worst thing

    When you on the front and Burger King is small, visors don't want to help you, and customers are angry at you cause is not enough fast customer service

    3.5

    Employee, July 2021

  • Best thing

    The people you work with are very good people and you become friends with them pretty easily.

    Worst thing

    Everything else about it is terrible, I hate it.

    4.0

    Employee, June 2021

  • Best thing

    The people who I work with

    Worst thing

    Always doing extra to help out and not getting helped in return

    4.2

    Employee, September 2021