Customer Advisor, Carpetright

permanent • part-time

in Havant, Hampshire, PO9 1HH

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Job description

On application

What is important to you in your next role? Flexibility? Variety? Fun? Competitive rewards?

You can have all of this and more at Carpetright.

We continue to exceed expectations and grow our business as we ensure we remain the leading floor coverings provider in the UK.

Key to our success is our people who are, and always will be the heartbeat of our great company.

We’re looking for an exceptional Customer Advisor to join the Carpetright family and become part of something special, as we drive forward and look to the future.

How you’ll play your part

Your role will be to deliver an exceptional end to end customer experience in our store, helping our customers choose the right products to suit their needs as they look to transform their homes.

You’ll guide our customers through the entire sales journey, building rapport as you share your expert advice regarding our products, finance options and fitting service. Confidence is key as you’ll proactively approach customers, interact with them and be happy to share your opinion to help them make their decisions. You’ll also actively maintain the appearance of the store and support with promotions.

You’ll be naturally curious, learning more about each customer, their project and specific needs. We want you to help them not only say yes to making a purchase, but also being happy to come back and do it again, as well as recommending us to their friends and family.

What you’ll need

The key to success in this role is a clear drive and passion, dare we say obsession, for customer experience.

We can teach you about our amazing products and services and provide you with market leading training to help get you up and running. What we’ll need from you is a professional and friendly approach, a good dose of enthusiasm and the ability to build rapport with customers quickly and effectively.

It’s likely that you’ll have done something like this before and are comfortable working in a sales and target focused environment.

Other key requirements:

  • Enthusiasm and a can-do approach
  • A keen interest in home interiors/design
  • Self-motivated with the ability to use your own initiative
  • The ability to build rapport quickly with customers
  • A flexible approach to working hours across the week, including weekends and evenings

What’s in it for me?

Working for Carpetright is like being part of one big family. With first-class training and an attractive salary and commission structure in place, this is a great opportunity to drive your career forward with a fantastic brand.

Carpetright apply the National Living Wage to all colleagues regardless of age. This means that your total earnings including salary, commission and bonus will be monitored monthly and a top up applied should your hourly rate fall below the current National Living Wage rate set at £8.91.

Next steps

Once you hit apply, you’ll be taken through a series of questions relating to your experience and suitability for the role – this should only take you about 10 minutes. Assuming you meet our initial requirements, you’ll be invited to upload a CV. From this point, our team will review your application in full and will be in touch.

Please note that if you are successful in this role, your first week will be fully committed to the first stage of your induction plan. You will need to be available to work for 39 hours to complete this – if you are applying for a part time position you will of course be paid for the additional hours.

We hope to hear from you soon!

How this job measures up

Retail and sales assistants at Carpetright are typically paid £5.48–7.35 an hour.

27 employees told us the worst thing about this job…

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Bad
  • Not easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Carpetright?

    People find it hard to take sick leave

    How we know this

    80% of people report that it’s hard to take time off if they are sick

    Based on information from 5 job reviews

  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Carpetright head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 6 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do retail and sales assistants at Carpetright get paid breaks?

    No. People don’t get paid breaks

    How we know this

    100% of people say they don’t get paid breaks

    Based on information from 6 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does Carpetright pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    100% of people say they are paid below the Real Living Wage for where they live

    Based on information from 5 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Carpetright pay retail and sales assistants market rates?

    People are not paid market rates

    How we know this

    100% of people are paid below the typical pay for the type of work they do

    Based on information from 6 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are retail and sales assistants given support to progress at Carpetright?

    People aren’t given support to progress here

    How we know this

    In the last year, 80% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t get proper breaks

    Do retail and sales assistants at Carpetright get proper breaks?

    People don’t get proper breaks

    How we know this

    83% of people report that they don’t get to take proper breaks

    Based on information from 6 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Not great
  • Not enough training

    Do retail and sales assistants get enough training when they start at Carpetright?

    Most people don’t get enough training when they start

    How we know this

    67% of people report they didn’t get enough training when they started working here

    Based on information from 6 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People feel stressed

    Is it stressful for retail and sales assistants to work at Carpetright?

    Most people feel stressed here

    How we know this

    60% of people say they often feel stressed at work

    Based on information from 5 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People don’t recommend their team

    Do retail and sales assistants at Carpetright recommend working with their team?

    Only some people recommend working with their team

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 6 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Carpetright?

    Most people find it easy to book holidays

    How we know this

    67% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Managers are respectful

    Do retail and sales assistants at Carpetright feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    60% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Carpetright is doing?

    Most people feel well informed about how the company is doing

    How we know this

    67% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 6 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

What employees are saying about Carpetright

  • Best thing

    Me performing well

    Worst thing

    Headoffice out of touch with sales staff and headoffice using consultants to tell us how to do our job wilst anyone at hq doesnt have a clue.

    5.5

    Sales advisor, January 2021

  • Best thing

    Get to meet different people

    Worst thing

    Lack of training and out of date computers hardware etc

    3.4

    Sales advisor, April 2021

  • Best thing

    Staff are great

    Worst thing

    Unorganised sometimes

    5.2

    Warehouseman, November 2020

  • Best thing

    I do my own thing

    Worst thing

    It’s heavy work

    6.6

    Carpet fitter, February 2021