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Sales Advisor, Wolseley

£21.0k per year

in Botley, Oxford

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Job description

£21,000 + Bonus

Our busy team in Botley Oxford, are recruiting for a Sales Advisor.

This role is offered on a permanent full time basis, working 40 hours per week, with the choice of either 07:30 to 16:30 or 08:00 to 17:00 Monday to Friday and one half day on a Saturday once every month.

About the role

Your day will be spent working on the trade counter assisting customers on a one to one basis as well as helping out in the warehouse.

  • Serving customers on a trade counter receiving and booking in stock
  • picking and packing customer orders
  • liaising with customers over the trade counter, providing an exceptional level of customer service at all times
  • order processing
  • taking enquiries over the phone and e-mail

About you

Ideally, you will have worked within a customer facing role, where you have needed to retain and process information at speed, in order to keep your customer happy. This will stand you in good stead for working in this busy branch.


Self motivation and ability to use your initiative are two valuable qualities which will help you greatly in this role. You will be fully supported by a small, well established team around you.

We are a very busy branch with a lot of growth opportunity so progression could be available in the future.


About your development and benefits


We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us. This all starts with your induction where you get to know us and our business and continues with relevant training and development.

Our people get benefits including:

  • pension plan
  • 23 days holiday, plus bank holidays, increasing to 25 after 2 years’ service
  • staff discount
  • profit share


About us

In the past, we operated under different brand names, such as Plumb Center, Parts Center, Drain Center, Pipe Center and Climate Center as separate businesses. Now, our customers can find all our products under one roof. We work with building and trade professionals every day. And by understanding their businesses, the products they want and the quality service they need, we aim to help them achieve more for their own customers.

From our offices in Warwick and Ripon, to our five distribution centres and over 600 branches up and down the country, our people work together to give our customers great service every day. It is a huge operation that involves one of the country’s largest fleets of specialist commercial vehicles and it’s backed by cutting-edge warehousing and customer focused supply chain.

Wolseley UK the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers.

How this job measures up

Retail and sales assistants at Wolseley are typically paid £8.71–10.06 an hour. This job pays £21.0k per year.

26 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Wolseley head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 5 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful for retail and sales assistants to work at Wolseley?

    People feel stressed here

    How we know this

    83% of people say they often feel stressed at work

    Based on information from 6 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

Not great
  • Not enough training

    Do retail and sales assistants get enough training when they start at Wolseley?

    Most people don’t get enough training when they start

    How we know this

    67% of people report they didn’t get enough training when they started working here

    Based on information from 6 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Breaks aren’t paid

    Do retail and sales assistants at Wolseley get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    67% of people say they don’t get paid breaks

    Based on information from 6 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t recommend their team

    Do retail and sales assistants at Wolseley recommend working with their team?

    Only some people recommend working with their team

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 6 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Wolseley?

    Most people find it easy to book holidays

    How we know this

    67% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Wolseley?

    Most people find it easy to take sick leave

    How we know this

    60% of people report that it’s easy to take time off if they are sick

    Based on information from 5 job reviews

  • People are paid enough to live on

    Does Wolseley pay retail and sales assistants enough to live on?

    Most people are paid enough to live on

    How we know this

    50% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 6 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    Does Wolseley pay retail and sales assistants market rates?

    Most people are paid market rates

    How we know this

    50% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 6 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People get proper breaks

    Do retail and sales assistants at Wolseley get proper breaks?

    Most people get proper breaks

    How we know this

    67% of people report that they get to take proper breaks

    Based on information from 6 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Wolseley is doing?

    Most people feel well informed about how the company is doing

    How we know this

    50% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 6 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Opportunities to progress

    Are retail and sales assistants given support to progress at Wolseley?

    People are given support to progress here

    How we know this

    In the last year, 83% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers are respectful

    Do retail and sales assistants at Wolseley feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

What employees are saying about Wolseley

  • Best thing

    atmosphere and being left alone and trusted to do your work

    Worst thing

    having to travel 100 miles a day

    7.8

    HGV driver, April 2021

  • Best thing

    The customers are nice.

    Worst thing

    The manager is new to the business an doesn't know much

    Other staff loose there cool very easy.

    3.3

    Sales advisor, July 2020

  • Best thing

    the team and great job satisfaction

    Worst thing

    when others do not seem to care

    9.3

    Store assistant, January 2021

  • Best thing

    Staff and customers

    Worst thing

    Higher management

    2.9

    Branch manager, September 2020