Care Assistant, Abbeyfield

contract • full-time

in M204PP

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Job description

On application

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:

  • Competitive pay
  • 31 days paid leave, including bank/public holidays
  • Comprehensive induction
  • Life Assurance
  • Pay progression within role
  • Learning and career development opportunities
  • Occupational sick pay
  • Company pension
  • Discounted gym membership
  • An employee assistance programme
  • Cycle-to-work scheme
  • Shop and save vouchers
Your role at Abbeyfield

As one of our highly valued carers, you'll be at the front line of care delivery. You’ll help residents with their individual care needs such as personal care, medical care and following social interests. You’ll build a special bond with each resident and give professional and emotional support during difficult times such as periods of illness.

You just know exactly how to make the residents feel as comfortable as possible and put a smile on their faces. Above all, you’ll treat residents with kindness, respect and compassion, ensuring each individual has a choice and feeling of self worth.

Abbeyfield People

Are you sensitive, empathetic and love to care for others? Do you enjoy building meaningful relationships and making a real difference? If that sounds like you, we think you’ll fit right in at Abbeyfield! Whether you’re new to the world of care or looking to retrain, we’re looking for people to join our growing team of care assistants.

Don’t worry if you have no experience - we’ll provide you with all the training you need. What’s more important is that you have a natural calling to care!

We are committed to providing the highest standards of care, and we believe that great care starts with great people. Are you a caring, compassionate and welcoming person, who understands the needs of older people and is respectful at all times? Are you comfortable communicating and collaborating with a wide range of people in varied situations as well as a strong and confident team player?

And because we take the wellbeing of our residents and staff very seriously, you won't be surprised that to work for us, you must be fully vaccinated against COVID-19 (other than in exceptional circumstances), and intend to have any further booster vaccinations that are made available.

About Abbeyfield

For over 60 years, Abbeyfield has been a charity that provides housing for elderly people across the UK and internationally. It is our mission to enhance the quality of life for our residents through excellent accommodation in a stimulating environment to help maintain a socially active life.

Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Our core behaviours are to be welcoming to everyone, celebrate the positives, work collaboratively, take responsibility, and be adaptable to changing circumstances.

Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.

A Great Place to Work

Downing House is situated on the edge of Withington Village, near Withington Library, with great transport links (busses and Metrolink). Our residential care home offers a comfortable and homely setting, providing high quality care for up to 25 residents. Our bright and spacious lounge, cinema room, dining area, and lovely garden are welcoming for our residents to chat with staff members, family or friends. We encourage our residents to take part in planned weekly activities, from in-house entertainment to social outings. We extend a warm welcome to our many visitors who visit our home to spend time with our residents.

Our experienced team ensure that all residents’ needs are constantly being met. Our aim is to make sure that everyone in our care is happy and comfortable and retains as much dignity and independence as possible. You will be joining a well-trained and close knit team that is always committed to making a difference in people’s lives.

We encourage an open and friendly culture amongst our staff, who are well supported by the home manager. Every member of the team is highly valued and receives ongoing training to keep up to date with good practice. Through daily interaction we get to know our residents well and always ensure that everyone, staff included, are treated with kindness and respect. If you feel that you share the same values as us, we would love to hear from you.

For more information about Downing House, please click here

How this job measures up

Care workers and assistants at Abbeyfield are typically paid £9.21–9.54 an hour.

17 employees told us the worst thing about this job…

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Bad
  • People don’t get sick pay

    Does Abbeyfield pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    88% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 17 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Not easy to change shifts

    How easy is it for Abbeyfield workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    60% of people report that it’s hard to change shifts if they need to

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office doesn’t understand the frontline

    Do people think Abbeyfield head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 14 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Abbeyfield?

    Most people feel stressed here

    How we know this

    64% of people say they often feel stressed at work

    Based on information from 14 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid below market rates

    Does Abbeyfield pay market rates?

    Most people are not paid market rates

    How we know this

    60% of people are paid below the typical pay for the type of work they do

    Based on information from 15 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t get proper breaks

    Do people at Abbeyfield get proper breaks?

    Most people don’t get proper breaks

    How we know this

    59% of people report that they don’t get to take proper breaks

    Based on information from 17 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Abbeyfield?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 15% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 38% report getting four weeks notice or more
    • 46% report having a fixed rota

    Based on information from 13 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Abbeyfield?

    Most people find it easy to book holidays

    How we know this

    73% of people report it’s easy to book holidays

    Based on information from 15 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at Abbeyfield?

    Most people find it easy to take sick leave

    How we know this

    53% of people report that it’s easy to take time off if they are sick

    Based on information from 15 job reviews

  • Good choice of shifts

    Do Abbeyfield workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    50% report that their manager gives them enough choice over which shifts they work

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good for parents

    Is working at Abbeyfield good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    60% of people who care for a child or other relative report this is a good place to work

    Based on information from 5 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Breaks are paid

    Do workers at Abbeyfield get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    59% of people say they get paid breaks

    Based on information from 17 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid enough to live on

    Does Abbeyfield pay enough to live on?

    Most people are paid enough to live on

    How we know this

    69% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 16 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Opportunities to progress

    Are people given support to progress at Abbeyfield?

    Most people are given support to progress here

    How we know this

    In the last year, 55% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 11 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People recommend their team

    Do people at Abbeyfield recommend working with their team?

    Most people recommend working with their team

    How we know this

    59% of people report that they would recommend working with their immediate team to a friend

    Based on information from 17 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do workers at Abbeyfield do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    64% of people report that they don’t do extra unpaid work

    Based on information from 11 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how Abbeyfield is doing?

    Most people feel well informed about how the company is doing

    How we know this

    58% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 12 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People enjoy their job

    Do people at Abbeyfield enjoy their jobs?

    People enjoy their job

    How we know this

    100% of people report they enjoy their job

    Based on information from 6 job reviews

  • Enough training

    Do people get enough training when they start at Abbeyfield?

    People get enough training when they start

    How we know this

    80% of people report they got enough training when they started working here

    Based on information from 15 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Abbeyfield managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    83% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 12 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Managers are respectful

    Do people at Abbeyfield feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    87% of people say they’re treated with respect by their managers

    Based on information from 15 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • People don’t worry about getting enough hours

    Do workers at Abbeyfield worry about hours?

    People don’t worry about getting enough hours

    How we know this

    89% of people report they don’t worry about getting enough hours

    Based on information from 9 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Abbeyfield

  • Best thing

    Different every day. I'm busy but not rushed. Love the residents. I'm in charge!

    Worst thing

    Not quite enough pay.

    7.8

    Employee, July 2021

  • Best thing

    My residents and my colleagues

    Worst thing

    Too much repetitive paperwork

    5.5

    Employee, May 2021

  • Best thing

    Making the residents happy

    Worst thing

    Head office expecting too much of you during the pandemiv

    3.3

    Housekeeper, February 2021

  • Best thing

    A very happy and flexible place to work

    Worst thing

    Unsure

    9.0

    Housekeeping, November 2020