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Team Leader, Whitbread

in Buckinghamshire, South East, Aylesbury

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Job description

Up to £10.60 per annum

WE ARE HIRING NOW!

Additional team members, ideally with experience leading a team, front of house or back of house

Permanent contracts!

Full Time or Part Time hours to suit your needs - just let us know on the application form

Starting rates from £9.80 per hour for chef and front of house team leader, kitchen supervisor and duty managers can earn more!!

Plus! Earn free qualifications while you work with our award winning apprenticeship programme

Why Work with Whitbread?

If you didn’t know… Whitbread is known for the UK’s most loved hotel Premier Inn and some of the best-known restaurant brands. Over the years we’ve grown to have Hotels and Restaurants across the UK, Ireland, Guernsey, Jersey, Isle of Man and Germany. There are no limits to your ambition. We’re truly proud to give great experiences to millions of guests and create long term career opportunities for people like you!

We have a 278-year proven track record of helping people reach their full potential and have been voted a Top Employer for the ELEVENTH year running in 2021.

We’re proud to have a diverse and inclusive culture where everyone is welcome and truly feels able to be themselves. Our aim is to continue to attract, and welcome, a diverse range of applicants from all walks of life to help improve and develop our team every day.

As a Team Member you’ll enjoy a range of great benefits also, which include:

  • Exclusive Employee Offers
    • Whitbread’s Privilege Card gives you up to 60% discount on hotel rooms across UK, Ireland and Germany and 25% discount across our restaurant brands
    • You will also benefit from huge Discounts on our famous Premier Inn Hypnos Mattresses, pillows and beds
    • Whilst on shift, choose from our special menu, with meals starting from £2 or get 50% off the standard menu
  • Financial Wellbeing Benefits
    • Pension scheme with employer contribution
    • Annual Sharesave (Save As You Earn) Scheme
  • Physical, Mental & Emotional Wellbeing Benefits
    • MyGym & MyActive discounts
    • Discounts on Cycling Products at Halfords
    • Access to Hospitality Action (our Employee Assistance Programme), offering a wide range of support options for you and your family
    • Eye Health and Vision Express Discount
  • Recognition and Discounts
    • MyRewards platform, where you recognise and are recognised for delivering the best guest and team experiences. It’s also where you’ll be rewarded for top performance during trading or team incentives
    • Perks at Work Portal, offering a wide range of retail and leisure discounts
    • O2 Open Employee Discount
    • Virgin Experience Days
    • Costco Membership
  • Charity – we want to support and celebrate your dedication to charitable causes close to your heart through:
    • Raise & Match Scheme
    • Give and Match Scheme

Your skills and experience

  • Proven experience of a fast-paced kitchen operation and ability to work under pressure
  • A passion for delivering a consistently high-quality experience to guests through the power of food and drink!
  • Knowledge of key health and safety and food & hygiene standards.
  • Experience of coaching others

If all of this sounds like you…. Apply today to start your Whitbread journey!

Whitbread is an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.


This job was originally posted as www.caterer.com/job/94421870

How this job measures up

Bar, restaurant and kitchen supervisors at Whitbread are typically paid £9.33–10.79 an hour.

166 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

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Bad
  • Head office doesn’t understand the frontline

    Do bar, restaurant and kitchen supervisors think Whitbread head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 13 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People don’t enjoy their job

    Do bar, restaurant and kitchen supervisors at Whitbread enjoy their jobs?

    People don’t enjoy their job

    How we know this

    100% of people report they don’t enjoy their job

    Based on information from 5 job reviews

  • People feel stressed

    Is it stressful for bar, restaurant and kitchen supervisors to work at Whitbread?

    People feel stressed here

    How we know this

    85% of people say they often feel stressed at work

    Based on information from 13 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Whitbread managers change bar, restaurant and kitchen supervisors shifts at short notice?

    Managers change people’s shifts at short notice

    How we know this

    77% of people say their manager changes their shifts at the last minute

    Based on information from 13 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do bar, restaurant and kitchen supervisors at Whitbread get paid breaks?

    No. People don’t get paid breaks

    How we know this

    100% of people say they don’t get paid breaks

    Based on information from 13 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do bar, restaurant and kitchen supervisors get of their shift pattern at Whitbread?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 31% report getting one week notice or less
    • 46% report getting two weeks notice
    • 8% report getting three weeks notice
    • 15% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 13 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Whitbread pay bar, restaurant and kitchen supervisors sick pay?

    No. People don’t get proper sick pay

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 11 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Contracts don’t match the hours people work

    Do bar, restaurant and kitchen supervisors work the same number they are contracted for at Whitbread?

    Only some people work the same number of hours they’re contracted for

    How we know this

    73% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 11 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to change shifts

    How easy is it for bar, restaurant and kitchen supervisors at Whitbread to change shifts?

    Most people find it hard to change shifts

    How we know this

    70% of people report that it’s hard to change shifts if they need to

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Not easy to take sick leave

    How easy is it for bar, restaurant and kitchen supervisors to take sick leave at Whitbread?

    Most people find it hard to take sick leave

    How we know this

    75% of people report that it’s hard to take time off if they are sick

    Based on information from 8 job reviews

  • Hard to choose shifts

    Do bar, restaurant and kitchen supervisors at Whitbread get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    67% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 12 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People don’t get proper breaks

    Do bar, restaurant and kitchen supervisors at Whitbread get proper breaks?

    Most people don’t get proper breaks

    How we know this

    70% of people report that they don’t get to take proper breaks

    Based on information from 10 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Good
  • Easy to book holiday

    How easy is it for bar, restaurant and kitchen supervisors to book a holiday at Whitbread?

    Most people find it easy to book holidays

    How we know this

    64% of people report it’s easy to book holidays

    Based on information from 11 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Enough training

    Do bar, restaurant and kitchen supervisors get enough training when they start at Whitbread?

    Most people get enough training when they start

    How we know this

    54% of people report they got enough training when they started working here

    Based on information from 13 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People recommend their team

    Do bar, restaurant and kitchen supervisors at Whitbread recommend working with their team?

    Most people recommend working with their team

    How we know this

    54% of people report that they would recommend working with their immediate team to a friend

    Based on information from 13 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do bar, restaurant and kitchen supervisors at Whitbread do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    60% of people report that they don’t do extra unpaid work

    Based on information from 10 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • People are paid enough to live on

    Does Whitbread pay bar, restaurant and kitchen supervisors enough to live on?

    People are paid enough to live on

    How we know this

    82% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 11 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    Does Whitbread pay bar, restaurant and kitchen supervisors market rates?

    People are paid market rates

    How we know this

    85% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 13 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Opportunities to progress

    Are bar, restaurant and kitchen supervisors given support to progress at Whitbread?

    People are given support to progress here

    How we know this

    In the last year, 75% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 12 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers are respectful

    Do bar, restaurant and kitchen supervisors at Whitbread feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    83% of people say they’re treated with respect by their managers

    Based on information from 12 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do bar, restaurant and kitchen supervisors feel well informed about how Whitbread is doing?

    People feel well informed about how the company is doing

    How we know this

    75% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 12 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    Do bar, restaurant and kitchen supervisors at Whitbread worry about hours?

    People don’t worry about getting enough hours

    How we know this

    77% of people report they don’t worry about getting enough hours

    Based on information from 13 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Whitbread

  • Best thing

    The nice customers and my best colleagues

    Worst thing

    Not enough staff, having to wear the same uniform as the team members and no one knows I am a duty manager, favouritism within the management and staff

    5.7

    Duty manager, March 2021

  • Best thing

    Working with great people and getting to know the guests.

    Worst thing

    Rude customers.

    5.2

    Employee, July 2021

  • Best thing

    The team, decent pay,

    Worst thing

    No work life balance, its strenuous and stressful

    5.3

    Employee, June 2021

  • Best thing

    The job itself is very easy

    Worst thing

    Awful management

    3.6

    Employee, September 2021