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Care Assistant, Helping Hands

£13.25 per hour • permanent • part-time

in Kingston

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Job description

£13.25ph

Location: Kingston

Since 1989, we’ve been a market leader in supported adults of all ages to maintain their independence and stay in the comfort of their own homes. We’re looking for Care Assistants to join our team and help us make a real difference to the lives of vulnerable people, giving them the support, they need to live independently in their own homes.

You don’t need to have previous experience or qualifications in care, what’s more important is that you have a natural calling to care. If you have this, we’ll be able to provide the support you need to become an exceptional carer.

As a Care Assistant you will:

Support our customers in a variety of ways depending on their needs, this could include but is not limited to –

  • Helping with personal care
  • Administering or prompting to take medication
  • Meal preparation
  • Helping with cleaning
  • Providing companionship

If you’d like to join us you’ll need to have:

  • A friendly, caring and supportive nature
  • Excellent communication skills
  • Willingness to help others
  • The right to work in the UK

Benefits

  • Full and part time opportunities available with flexible hours to suit you
  • Market leading rates of pay in your local area
  • Mileage allowance of 35p per mile between calls
  • Guaranteed hours after successful completion of your probationary period
  • Access to our Employee Benefits Portal where you’ll get thousands of discounts and special offers
  • Access to our Employee Assistance Program
  • Development and progression opportunities
  • We’ll pay for you to complete your Care Certificate which is a nationally recognised qualification

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Must be over 18

Must have full driving license

Must have access to own vehicle

Must be over 18

Must have full driving license

Must have access to own vehicle

How does the pay compare?

This job
£13.25
Typical range
£7.54–11.75

Care workers and assistants at Helping Hands are typically paid £7.54–11.75 an hour. This job pays £13.25 per hour.

How this job measures up

49 employees told us the worst thing about this job…

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Bad
  • Contracts don’t match the hours people work

    Do care workers and assistants work the same number they are contracted for at Helping Hands?

    People work a lot more hours than they’re contracted for

    How we know this

    81% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 36 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Head office doesn’t understand the frontline

    Do care workers and assistants think Helping Hands head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    76% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 38 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Shifts get changed at short notice

    Do Helping Hands managers change care workers and assistants shifts at short notice?

    Managers change people’s shifts at short notice

    How we know this

    79% of people say their manager changes their shifts at the last minute

    Based on information from 38 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do care workers and assistants at Helping Hands get paid breaks?

    No. People don’t get paid breaks

    How we know this

    90% of people say they don’t get paid breaks

    Based on information from 42 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t get proper breaks

    Do care workers and assistants at Helping Hands get proper breaks?

    People don’t get proper breaks

    How we know this

    77% of people report that they don’t get to take proper breaks

    Based on information from 39 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How much notice do care workers and assistants get of their shift pattern at Helping Hands?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 90% report getting one week notice or less
    • 0% report getting two weeks notice
    • 2% report getting three weeks notice
    • 2% report getting four weeks notice or more
    • 5% report having a fixed rota

    Based on information from 42 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Helping Hands pay care workers and assistants sick pay?

    No. People don’t get proper sick pay

    How we know this

    97% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 39 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Not easy to change shifts

    How easy is it for care workers and assistants at Helping Hands to change shifts?

    Most people find it hard to change shifts

    How we know this

    62% of people report that it’s hard to change shifts if they need to

    Based on information from 29 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People feel stressed

    Is it stressful for care workers and assistants to work at Helping Hands?

    Most people feel stressed here

    How we know this

    62% of people say they often feel stressed at work

    Based on information from 42 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • No career progression

    Are care workers and assistants given support to progress at Helping Hands?

    Only some people are given support to progress here

    How we know this

    In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 33 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do care workers and assistants at Helping Hands recommend working with their team?

    Only some people recommend working with their team

    How we know this

    52% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 46 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People do unpaid extra work

    Do care workers and assistants at Helping Hands do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    63% of people report that they do extra work that they don’t get paid for

    Based on information from 41 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Uninformed about head office

    Do care workers and assistants feel well informed about how Helping Hands is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    65% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 40 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People worry about getting enough hours

    Do care workers and assistants at Helping Hands worry about hours?

    Most people worry about getting enough hours

    How we know this

    54% of people report they worry about getting enough hours

    Based on information from 41 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Good
  • Easy to book holiday

    How easy is it for care workers and assistants to book a holiday at Helping Hands?

    Most people find it easy to book holidays

    How we know this

    65% of people report it’s easy to book holidays

    Based on information from 34 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for care workers and assistants to take sick leave at Helping Hands?

    Most people find it easy to take sick leave

    How we know this

    55% of people report that it’s easy to take time off if they are sick

    Based on information from 33 job reviews

  • Good choice of shifts

    Do care workers and assistants at Helping Hands get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    59% report that their manager gives them enough choice over which shifts they work

    Based on information from 37 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do care workers and assistants get enough training when they start at Helping Hands?

    Most people get enough training when they start

    How we know this

    71% of people report they got enough training when they started working here

    Based on information from 41 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working as care workers and assistants at Helping Hands good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    67% of people who care for a child or other relative report this is a good place to work

    Based on information from 21 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People are paid enough to live on

    Does Helping Hands pay care workers and assistants enough to live on?

    Most people are paid enough to live on

    How we know this

    73% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 44 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    Does Helping Hands pay care workers and assistants market rates?

    Most people are paid market rates

    How we know this

    74% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 46 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Managers are respectful

    Do care workers and assistants at Helping Hands feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    69% of people say they’re treated with respect by their managers

    Based on information from 39 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Excellent
  • People enjoy their job

    Do care workers and assistants at Helping Hands enjoy their jobs?

    People enjoy their job

    How we know this

    75% of people report they enjoy their job

    Based on information from 16 job reviews

What employees are saying about Helping Hands

  • Best thing

    Meeting all very different people from all walks of life. It’s nice to feel appreciated from customers and that you make a difference in their lives.

    Worst thing

    When people pass away. You try not to get attached but not always possible

    6.0

    Domiciliary carer, March 2021

  • Best thing

    Visiting with the clients and hopefully making there life a little better.

    Worst thing

    Losing some you have looked after.

    4.0

    Employee, April 2021

  • Best thing

    Looking after elderly in their homes

    Worst thing

    Unsociable hours short notice of change and working too many evenings

    3.8

    Employee, July 2021

  • Best thing

    Shift flexibility, building good relationships with clients,

    Worst thing

    Travel time unpaid

    5.8

    Employee, April 2021