Team Leader, Clarks

full-time

in Franchise Putney

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Job description

Job Advert :

Every Step Begins with You

It takes a great team effort to make a Clarks franchise store a success, but retail isn’t just about selling shoes, it’s about providing a fantastic shopping experience. That comes down to the people who work in our stores. Join us as Team Leader and you’ll be the driving force behind success on the shop floor, encouraging staff to deliver excellent service and promote our iconic brand.

About The Role

Being a great Team Leader means being a great role model. You’ll give amazing customer service and show everyone how it’s done. Providing first-rate support and guidance whenever it’s needed. Helping customers, encouraging staff, keeping everything in great order – there’s plenty to think about in our stores.

About you

Whether you’re looking to step into your first management role or take your leadership skills to the next level, you’ll need to be keen and willing to learn. Having energy and the capacity to inspire your team to amaze customers every day is key. As well as an interest in footwear and fashion, you’ll need to be passionate about delivering excellent customer service, great with people and a natural salesperson.

Life with us

Our franchise stores look and feel exactly like a Clarks store and are run by business owners who combine their own passion for the brand, drive to succeed and local knowledge with Clarks know-how and support. For more information please see our summary on https://uk.clarksjobs.com/stores/

Over 46 million pairs of Clarks shoes are sold globally. That makes us a £1.5 billion business and a truly worldwide brand. We now have some 12,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s leading global casual footwear brand, we’re still majority owned by the Clark family and based in Street, Somerset – where the Clarks business began. Street is the nerve centre of our business, driving growth and the whole Clarks success story.

The benefits

Information on salary, benefits and development opportunities available will be provided by our Franchise partner.

We love hearing from great people

Visit us at clarksjobs.com, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks to keep up to date on Clarks owned and franchise opportunities.

Franchise partners follow the Clarks Code of Business Ethics.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

How this job measures up

Retail and sales supervisors are typically paid £8.70–11.70 an hour.

55 employees told us the worst thing about this job…

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Bad
  • People are paid below market rates

    Does Clarks pay market rates?

    People are not paid market rates

    How we know this

    89% of people are paid below the typical pay for the type of work they do

    Based on information from 47 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Breaks aren’t paid

    Do workers at Clarks get paid breaks?

    No. People don’t get paid breaks

    How we know this

    88% of people say they don’t get paid breaks

    Based on information from 49 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Clarks?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 26% report getting one week notice or less
    • 24% report getting two weeks notice
    • 22% report getting three weeks notice
    • 17% report getting four weeks notice or more
    • 11% report having a fixed rota

    Based on information from 46 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Head office doesn’t understand the frontline

    Do people think Clarks head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 46 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Clarks?

    Most people feel stressed here

    How we know this

    68% of people say they often feel stressed at work

    Based on information from 50 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Not easy to take sick leave

    How easy is it to take sick leave at Clarks?

    Most people find it hard to take sick leave

    How we know this

    55% of people report that it’s hard to take time off if they are sick

    Based on information from 42 job reviews

  • People are not paid enough to live on

    Does Clarks pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    71% of people say they are paid below the Real Living Wage for where they live

    Based on information from 49 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Shifts get changed at short notice

    Do Clarks managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    52% of people say their manager changes their shifts at the last minute

    Based on information from 42 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Good
  • People get proper breaks

    Do people at Clarks get proper breaks?

    Most people get proper breaks

    How we know this

    70% of people report that they get to take proper breaks

    Based on information from 44 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Well informed about head office

    Do workers feel well informed about how Clarks is doing?

    Most people feel well informed about how the company is doing

    How we know this

    68% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 50 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • No unpaid extra work

    Do workers at Clarks do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    59% of people report that they don’t do extra unpaid work

    Based on information from 39 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People enjoy their job

    Do people at Clarks enjoy their jobs?

    Most people enjoy their job

    How we know this

    67% of people report they enjoy their job

    Based on information from 18 job reviews

  • People recommend their team

    Do people at Clarks recommend working with their team?

    Most people recommend working with their team

    How we know this

    60% of people report that they would recommend working with their immediate team to a friend

    Based on information from 55 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t worry about getting enough hours

    Do workers at Clarks worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    63% of people report they don’t worry about getting enough hours

    Based on information from 41 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • People get sick pay

    Does Clarks pay sick pay?

    Usually. Most people get proper sick pay

    How we know this

    58% of people say they would get paid if they were sick but scheduled to work

    Based on information from 45 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good choice of shifts

    Do Clarks workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    61% report that their manager gives them enough choice over which shifts they work

    Based on information from 38 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Opportunities to progress

    Are people given support to progress at Clarks?

    Most people are given support to progress here

    How we know this

    In the last year, 52% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 50 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Enough training

    Do people get enough training when they start at Clarks?

    Most people get enough training when they start

    How we know this

    69% of people report they got enough training when they started working here

    Based on information from 52 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Managers are respectful

    Do people at Clarks feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    62% of people say they’re treated with respect by their managers

    Based on information from 50 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Easy to book holiday

    How easy is it to book a holiday at Clarks?

    Most people find it easy to book holidays

    How we know this

    54% of people report it’s easy to book holidays

    Based on information from 48 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for Clarks workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    67% of people report that it’s easy to change shifts if they need to

    Based on information from 33 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

Excellent
  • Good for parents

    Is working at Clarks good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    75% of people who care for a child or other relative report this is a good place to work

    Based on information from 8 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Good for students

    Is a Clarks job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    80% of students report this is a good place to work if you’re studying

    Based on information from 20 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

What employees are saying about Clarks

  • Best thing

    Meeting new people everyday and making people feeling confident and trained for their role. Learning new things about the job daily

    Worst thing

    Too much paperwork and wasted time away from customers

    6.6

    Employee, June 2021

  • Best thing

    Everyone's really friendly and reliable so you can always count on someone being there if you need help even if they're busy they will take time to help you and will give you feedback at the end of your shift for things you did well and things you have to improve on.

    Worst thing

    I don't have any, I really enjoy my job!

    8.9

    Employee, September 2021

  • Best thing

    Easy job just have to keep the products in order tag the price on the product and a lot of help from the staff

    Worst thing

    Too much of product messed up by the customer so need to clean it over and over

    8.1

    Employee, April 2021

  • Best thing

    Free work shoes
    The people I work with
    Nice customers

    Worst thing

    Horrible customers
    Harassment
    Unfair pay among ages
    Have to touch peoples feet
    Don’t get the opportunity to social distance

    6.0

    Sales assistant, October 2020