Customer Advisor, EE

£9.14 per hour

in Chichester, West Sussex

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Job description

£9.14 per hour plus 20% on target commission (uncapped)

Customer Advisor

Weekly Hours: 28
Position Type: Full Time
Shift Type: Full Days
Contract Type: Permanent
Shift Pattern: 3-4 Days (To Include Weekends)

It’s time to look to the future.

We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?

What you’ll do:

  • Find every opportunity to boost your store’s success with sensational customer service
  • Create an environment in which customers feel welcome and comfortable
  • Engage customers in genuine, enjoyable conversations to understand their needs
  • Help people choose the right products and show them how to make their digital life better
  • Keep up to date with all our products, services and promotions, and those of competitors
  • Take pride in the appearance of the store, keeping it clean and tidy at all times

You’ll definitely:

  • Be able to show how you’ve worked to and achieved sales targets or deadlines
  • Show an interest in communications technology
  • Enjoy being part of a team but still have the drive to work on your own initiative

You might even:

  • Have worked in retail, sales or service
  • Know a thing or two about the telecoms sector

What’s in it for you?

  • Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
  • Competitive salary
  • Uncapped monthly commission, based on personal and store targets
  • Typical commission of £3,500 (pro-rata); top performers can earn £20,000
  • Competitive healthcare and BT share plans
  • 50% discount on an EE mobile package (30% for Friends and Family)
  • 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
  • The chance to win once-in-a-lifetime all-expense-paid trips and prizes
  • BT TV, including BT Sport and NOW Entertainment Membership

About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.


This job was originally posted as www.totaljobs.com/job/94252260

How does the pay compare?

This job
£9.14
Typical range
£8.27–10.08

Retail and sales assistants at EE are typically paid £8.27–10.08 an hour. This job pays £9.14 per hour.

How this job measures up

146 employees told us the worst thing about this job…

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Not great
  • Not easy to change shifts

    How easy is it for retail and sales assistants at EE to change shifts?

    Most people find it hard to change shifts

    How we know this

    52% of people report that it’s hard to change shifts if they need to

    Based on information from 29 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office doesn’t understand the frontline

    Do retail and sales assistants think EE head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    68% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 37 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful for retail and sales assistants to work at EE?

    Most people feel stressed here

    How we know this

    64% of people say they often feel stressed at work

    Based on information from 39 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are not paid enough to live on

    Does EE pay retail and sales assistants enough to live on?

    Most people are not paid enough to live on

    How we know this

    62% of people say they are paid below the Real Living Wage for where they live

    Based on information from 45 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at EE?

    Most people find it easy to book holidays

    How we know this

    70% of people report it’s easy to book holidays

    Based on information from 43 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at EE?

    Most people find it easy to take sick leave

    How we know this

    58% of people report that it’s easy to take time off if they are sick

    Based on information from 19 job reviews

  • People enjoy their job

    Do retail and sales assistants at EE enjoy their jobs?

    Most people enjoy their job

    How we know this

    63% of people report they enjoy their job

    Based on information from 8 job reviews

  • Good choice of shifts

    Do retail and sales assistants at EE get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    70% report that their manager gives them enough choice over which shifts they work

    Based on information from 44 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do retail and sales assistants get enough training when they start at EE?

    Most people get enough training when they start

    How we know this

    62% of people report they got enough training when they started working here

    Based on information from 45 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Breaks are paid

    Do retail and sales assistants at EE get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    51% of people say they get paid breaks

    Based on information from 43 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid market rates

    Does EE pay retail and sales assistants market rates?

    Most people are paid market rates

    How we know this

    56% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 45 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People recommend their team

    Do retail and sales assistants at EE recommend working with their team?

    Most people recommend working with their team

    How we know this

    69% of people report that they would recommend working with their immediate team to a friend

    Based on information from 45 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • 4+ weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at EE?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 14% report getting one week notice or less
    • 11% report getting two weeks notice
    • 2% report getting three weeks notice
    • 70% report getting four weeks notice or more
    • 2% report having a fixed rota

    Based on information from 44 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • No unpaid extra work

    Do retail and sales assistants at EE do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    63% of people report that they don’t do extra unpaid work

    Based on information from 16 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • No short notice shift changes

    Do EE managers change retail and sales assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    79% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 42 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at EE?

    People are given support to progress here

    How we know this

    In the last year, 77% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 43 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do retail and sales assistants at EE get proper breaks?

    People get proper breaks

    How we know this

    78% of people report that they get to take proper breaks

    Based on information from 18 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People get sick pay

    Does EE pay retail and sales assistants sick pay?

    Yes. People get proper sick pay

    How we know this

    76% of people say they would get paid if they were sick but scheduled to work

    Based on information from 38 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good for students

    Is retail and sales assistants at EE job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    100% of students report this is a good place to work if you’re studying

    Based on information from 7 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do retail and sales assistants at EE feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 40 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how EE is doing?

    People feel well informed about how the company is doing

    How we know this

    79% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 43 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at EE worry about hours?

    People don’t worry about getting enough hours

    How we know this

    97% of people report they don’t worry about getting enough hours

    Based on information from 39 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about EE

  • Best thing

    Company treat us very well, a lot of perks and benefits

    Worst thing

    Very specific processes and high standards and targets, customers can also be horrible at times

    7.4

    Customer Service Representative, March 2021

  • Best thing

    These people I am on a team with

    Worst thing

    Not given anytime after a distressing/abusive call to get yourself back together

    5.5

    Employee, July 2021

  • Best thing

    at the present I am virtually my own boss

    Worst thing

    Uncertainty of the future contract

    6.8

    Employee, April 2021

  • Best thing

    Pension, private health care

    Worst thing

    The job itself, management

    6.3

    Employee, March 2021