6.5

Domestic & General

Customer Sales Advisor, Domestic & General

£18.5k–£28.7k per year

in Nottingham

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Job description

£18500 - £28700 per annum + incl bonus

Must be based within commutable distance to Nottingham City Centre.

Who we are

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

We are delighted to announce that we will be establishing a new flagship operations hub on Station Street in Nottingham's city centre. This investment further cements our commitment to the city and we cannot wait to open our doors in Autumn 2022. In the meantime, this role will be a mixture of working from home and in our current Talbot Street site.

Right now, we're recruiting Customer Sales Advisors for our Outbound department, in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you'll do

As a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll:

  • Build rapport with customers, get to know their individual needs and put their interests first.
  • Provide peace of mind by finding the right solution for every customer.
  • Use your brilliant sales and communication skills to upsell products

What else to expect:

  • In a 2-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • This department has flexible shift patterns based on a 37.5-hour contract and no weekend working. You'll work on a shift pattern:
  • Monday & Tuesday: 11:30 - 20:00
  • Wednesday & Thursday: 10:30 - 19:00
  • Friday: 9:30-18:00
This is a permanent hybrid working model, which means you will have a continued mix of working from home and at our city centre site in Nottingham in the future.We'll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong customer service/sales skills and a love for hitting targets
  • Experience of working autonomously or in a home-based position
  • Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you'll be rewarded

  • Salary £18,500 rising to £21,500 after 6 months
  • Bonus earning potential of £7,200 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
  • 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards
  • Pension scheme
  • Life assurance
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs

Immediate interviews available with Start dates in September and October. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.


This job was originally posted as www.totaljobs.com/job/94217561

How this job measures up

Call and contact centre staff at Domestic & General are typically paid £10.22–13.94 an hour. This job pays £18.5k–£28.7k per year.

17 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Domestic & General head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 13 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Hard to choose shifts

    Do Domestic & General workers get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    89% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    Is it stressful to work at Domestic & General?

    People feel stressed here

    How we know this

    82% of people say they often feel stressed at work

    Based on information from 17 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

Not great
  • No career progression

    Are people given support to progress at Domestic & General?

    Only some people are given support to progress here

    How we know this

    In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 14 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Domestic & General?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 7% report getting one week notice or less
    • 0% report getting two weeks notice
    • 7% report getting three weeks notice
    • 36% report getting four weeks notice or more
    • 50% report having a fixed rota

    Based on information from 14 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Domestic & General pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    59% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 17 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Domestic & General?

    Most people find it easy to book holidays

    How we know this

    56% of people report it’s easy to book holidays

    Based on information from 16 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for Domestic & General workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    54% of people report that it’s easy to change shifts if they need to

    Based on information from 13 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it to take sick leave at Domestic & General?

    Most people find it easy to take sick leave

    How we know this

    60% of people report that it’s easy to take time off if they are sick

    Based on information from 15 job reviews

  • Enough training

    Do people get enough training when they start at Domestic & General?

    Most people get enough training when they start

    How we know this

    57% of people report they got enough training when they started working here

    Based on information from 14 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Domestic & General managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    71% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 14 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks are paid

    Do workers at Domestic & General get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    69% of people say they get paid breaks

    Based on information from 13 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid market rates

    Does Domestic & General pay market rates?

    Most people are paid market rates

    How we know this

    60% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 10 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People recommend their team

    Do people at Domestic & General recommend working with their team?

    Most people recommend working with their team

    How we know this

    53% of people report that they would recommend working with their immediate team to a friend

    Based on information from 17 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Managers are respectful

    Do people at Domestic & General feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    65% of people say they’re treated with respect by their managers

    Based on information from 17 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Domestic & General do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    64% of people report that they don’t do extra unpaid work

    Based on information from 11 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how Domestic & General is doing?

    Most people feel well informed about how the company is doing

    How we know this

    64% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 14 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People are paid enough to live on

    Does Domestic & General pay enough to live on?

    People are paid enough to live on

    How we know this

    87% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 15 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    Do people at Domestic & General get proper breaks?

    People get proper breaks

    How we know this

    77% of people report that they get to take proper breaks

    Based on information from 13 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t worry about getting enough hours

    Do workers at Domestic & General worry about hours?

    People don’t worry about getting enough hours

    How we know this

    100% of people report they don’t worry about getting enough hours

    Based on information from 9 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Domestic & General

  • Best thing

    Regular work

    Worst thing

    Stressful and lack of training or it support

    5.0

    Administrator, January 2021

  • Best thing

    Working From Home

    Worst thing

    Low end position considering my age/experience/qualifications

    9.4

    Retentions agent, October 2020

  • Best thing

    Pay, team mates

    Worst thing

    Stress, anxiety

    8.2

    Team leader, March 2021

  • Best thing

    Getting paid

    Worst thing

    The actual job

    2.8

    Customer sales advisor, December 2019