Customer Advisor, Pavers

£9.40 per hour

in Ambleside

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Job description

£9.40 per hour

A fantastic retail opportunity has arisen for Part Time Customer Advisors to join the Pavers team at Hayes Garden Centre, Ambleside, Lake District. We have contracts available up to 24 hours per week and this location benefits from free onsite parking.

If you are looking for a Part Time position, have a passion for customer service and sales, and enjoy the challenges of the busy retail environment, we could be the perfect fit for you!

The Customer Advisor role

Providing excellent customer service is in our DNA, so we are looking for someone with a friendly, engaging and positive personality to ensure our customers have the best experience in store. You’ll need to have a ‘can do’ attitude and be able to work in a team, whilst being able to use your own initiative and not be afraid to ask relevant questions & learn new things!

We’ll train you so you are able to help all our customers, offering valuable advice with footwear, shoe care and accessories, displaying our products to a high standard and ensuring all customers have a positive experience, leaving happy with their purchases.

Hours & Pay

24 hours per week. This vacancy requires flexibility and will include some weekend work and shifts during the week.

£9.40 per hour 21+ (18-20 £8.79 per hour & 16-17 £7.48 per hour)

Bonus & Benefits you will receive as our Customer Advisor:

- Generous Staff Discount

- Holiday Entitlement (Increases with service)

- Company Contribution Pension

- Access to RetailTRUST (Wellbeing Support)

- Access to RetailCURe (Financial Support)

- Discretionary Bonus

About Us

Pavers Shoes is one of the UK’s leading shoe retailers. Established in 1971 we remain family owned-and-run, and also own and operate the Jones Bootmaker and Herring Shoes brands. Together we have over 170 stores in the UK and Ireland, and over 1,500 people in our ever-expanding family. In 2020 we were voted one of the Top 20 Retailers in the country to work for (Retail Week/Glassdoor), were recognised in the Sunday Times’ Top Track 250, and also won Best Footwear Retailer (Multiple) at the Drapers Awards.

We are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so the better we look after you the better service you will provide our customers. We always try and do the right thing by our people.

We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to all our colleagues in the areas of health, education, and community. In terms of the environment we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of England on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.

If this sounds like the kind of business you’d like to know more about, we’d love to hear from you - please apply today for the role of Customer Advisor.


This job was originally posted as www.totaljobs.com/job/94121186

How does the pay compare?

This job
£9.40
Typical range
£7.85–10.11

Retail and sales assistants at Pavers are typically paid £7.85–10.11 an hour. This job pays £9.40 per hour.

How this job measures up

16 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

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Bad
  • Breaks aren’t paid

    Do workers at Pavers get paid breaks?

    No. People don’t get paid breaks

    How we know this

    87% of people say they don’t get paid breaks

    Based on information from 15 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    Does Pavers pay market rates?

    People are not paid market rates

    How we know this

    80% of people are paid below the typical pay for the type of work they do

    Based on information from 15 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Pavers?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 14% report getting one week notice or less
    • 14% report getting two weeks notice
    • 57% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 14% report having a fixed rota

    Based on information from 7 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Not easy to change shifts

    How easy is it for Pavers workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    60% of people report that it’s hard to change shifts if they need to

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Not easy to take sick leave

    How easy is it to take sick leave at Pavers?

    Most people find it hard to take sick leave

    How we know this

    67% of people report that it’s hard to take time off if they are sick

    Based on information from 12 job reviews

  • Head office doesn’t understand the frontline

    Do people think Pavers head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    67% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 15 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Pavers?

    Most people feel stressed here

    How we know this

    64% of people say they often feel stressed at work

    Based on information from 14 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Pavers?

    Most people find it easy to book holidays

    How we know this

    64% of people report it’s easy to book holidays

    Based on information from 11 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People enjoy their job

    Do people at Pavers enjoy their jobs?

    Most people enjoy their job

    How we know this

    63% of people report they enjoy their job

    Based on information from 8 job reviews

  • Good choice of shifts

    Do Pavers workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    60% report that their manager gives them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at Pavers?

    Most people get enough training when they start

    How we know this

    63% of people report they got enough training when they started working here

    Based on information from 16 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Pavers managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    50% of people say their manager changes their shifts at the last minute

    Based on information from 6 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    Does Pavers pay enough to live on?

    Most people are paid enough to live on

    How we know this

    64% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 14 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Opportunities to progress

    Are people given support to progress at Pavers?

    Most people are given support to progress here

    How we know this

    In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 12 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do people at Pavers get proper breaks?

    Most people get proper breaks

    How we know this

    57% of people report that they get to take proper breaks

    Based on information from 14 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People get sick pay

    Does Pavers pay sick pay?

    Usually. Most people get proper sick pay

    How we know this

    56% of people say they would get paid if they were sick but scheduled to work

    Based on information from 16 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • No unpaid extra work

    Do workers at Pavers do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    50% of people report that they do extra work that they don’t get paid for

    Based on information from 6 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at Pavers worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    67% of people report they don’t worry about getting enough hours

    Based on information from 6 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Good for parents

    Is working at Pavers good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    80% of people who care for a child or other relative report this is a good place to work

    Based on information from 5 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People recommend their team

    Do people at Pavers recommend working with their team?

    People recommend working with their team

    How we know this

    88% of people report that they would recommend working with their immediate team to a friend

    Based on information from 16 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Managers are respectful

    Do people at Pavers feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    91% of people say they’re treated with respect by their managers

    Based on information from 11 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how Pavers is doing?

    People feel well informed about how the company is doing

    How we know this

    88% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 16 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

What employees are saying about Pavers

  • Best thing

    The people I work with and the customers

    Worst thing

    1. Stress 2.not enough staff 3.taking holidays 4,working weekends

    5.5

    Employee, June 2021

  • Best thing

    Leading a competitive successful team who acheive set goals daily. Working with my supportive team who want to be there to look after our customers.

    Worst thing

    Working Sundays and bank holidays, but it's retail. Difficult or rude customers, the last 11 months have been particularly challenging during the pandemic

    9.3

    Employee, February 2021

  • Best thing

    Lucky to be in a place that is doing well in these troubled times

    Worst thing

    Loss of bonus in the warehouse and no pay rise in the last year

    8.6

    Employee, December 2020