Shift Manager, DPD

in Liverpool

Wait! Is this really the best job for you?

Don't waste your time applying for jobs that aren't right. Join Breakroom to unlock insights about thousands of employers before you apply.

Join Breakroom No thanks, I want to apply

Applying will take you to a different website.

Job description

Company Description

DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of £1.9 billion. As a multi award-winning company that has been voted the nation’s favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. This role will be based from our Distribution Centre in Liverpool L11 2BD. The start time for this role will be 3.00am.

In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities will be;

  • Ensure depot target for Core Routes is achieved
  • Ensure depot target Stops Per Route (SPR) is achieved
  • Ensuring all other delivery & collection routes are properly set.
  • Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
  • Maintaining on-going communication with drivers to resolve any issues
  • Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
  • Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
  • Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
  • Ensure "Depot Clear" is achieved in line with depot targets

What we’re looking for?;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

  • You will have strong communication skills with the ability to inspire, motivate and manage a team.
  • Decisive and effective decision-making, problem resolution and time management skills.
  • Demonstrate high levels of resilience, self-motivation and flexibility.
  • Excellent computer skills with the ability to use Google chrome applications
  • The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
  • You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Job Specifics

You will have a comprehensive induction to DPD where we will go through the key processes that are required to make you a successful Shift Manager

This role will require you to work mornings starting at 3.00am.

Our depots operate 365 days a year, therefore you will be required to cover any 5 shifts, which will include weekend working.

A full UK driving licence is essential.

Remuneration

Your package will include a competitive salary and you will also be entitled to a competitive bonus scheme that is based on individual and company targets. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer


This job was originally posted as www.totaljobs.com/job/94077503

How this job measures up

Retail and sales supervisors are typically paid £8.70–11.70 an hour.

150 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

Join Breakroom
Bad
  • Head office doesn’t understand the frontline

    Do people think DPD head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 120 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do workers at DPD get paid breaks?

    No. People don’t get paid breaks

    How we know this

    87% of people say they don’t get paid breaks

    Based on information from 140 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at DPD?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 52% report getting one week notice or less
    • 2% report getting two weeks notice
    • 2% report getting three weeks notice
    • 15% report getting four weeks notice or more
    • 29% report having a fixed rota

    Based on information from 123 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do people work the same number they are contracted for at DPD?

    Only some people work the same number of hours they’re contracted for

    How we know this

    58% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 98 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to change shifts

    How easy is it for DPD workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    51% of people report that it’s hard to change shifts if they need to

    Based on information from 53 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People don’t enjoy their job

    Do people at DPD enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    52% of people report they don’t enjoy their job

    Based on information from 23 job reviews

  • Hard to choose shifts

    Do DPD workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    57% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 100 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    Is it stressful to work at DPD?

    Most people feel stressed here

    How we know this

    66% of people say they often feel stressed at work

    Based on information from 145 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid below market rates

    Does DPD pay market rates?

    Most people are not paid market rates

    How we know this

    55% of people are paid below the typical pay for the type of work they do

    Based on information from 111 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at DPD?

    Only some people are given support to progress here

    How we know this

    In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 129 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t get proper breaks

    Do people at DPD get proper breaks?

    Most people don’t get proper breaks

    How we know this

    59% of people report that they don’t get to take proper breaks

    Based on information from 143 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t recommend their team

    Do people at DPD recommend working with their team?

    Only some people recommend working with their team

    How we know this

    51% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 147 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t get sick pay

    Does DPD pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    68% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 137 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to book holiday

    How easy is it to book a holiday at DPD?

    Most people find it easy to book holidays

    How we know this

    68% of people report it’s easy to book holidays

    Based on information from 125 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at DPD?

    Most people find it easy to take sick leave

    How we know this

    65% of people report that it’s easy to take time off if they are sick

    Based on information from 118 job reviews

  • Enough training

    Do people get enough training when they start at DPD?

    Most people get enough training when they start

    How we know this

    66% of people report they got enough training when they started working here

    Based on information from 144 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working at DPD good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    50% of people who care for a child or other relative report this is a good place to work

    Based on information from 46 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    Do DPD managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    71% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 112 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good for students

    Is a DPD job good for students?

    Most students say this is a good place to work if you’re studying

    How we know this

    57% of students report this is a good place to work if you’re studying

    Based on information from 7 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do people at DPD feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    52% of people say they’re treated with respect by their managers

    Based on information from 124 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at DPD do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    66% of people report that they don’t do extra unpaid work

    Based on information from 118 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how DPD is doing?

    Most people feel well informed about how the company is doing

    How we know this

    56% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 128 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • People are paid enough to live on

    Does DPD pay enough to live on?

    People are paid enough to live on

    How we know this

    81% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 135 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People don’t worry about getting enough hours

    Do workers at DPD worry about hours?

    People don’t worry about getting enough hours

    How we know this

    78% of people report they don’t worry about getting enough hours

    Based on information from 113 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about DPD

  • Best thing

    Good banter with colleagues

    Worst thing

    Upper management don't seem to understand the impact their apparently arbitrary targets have on the stress levels of workers. It seems someone needs to justify their job when really the company would be better without them.

    5.8

    Employee, May 2021

  • Best thing

    Pay & potential to finish early if you work hard

    Worst thing

    Long hours when starting out getting to know the routes

    6.7

    Employee, August 2021

  • Best thing

    Fast paced, out on the road.

    Worst thing

    Demanding

    6.1

    C and d driver, March 2021

  • Best thing

    The people I work and associate with and the money isn’t bad

    Worst thing

    It’s the night shifts are unsociable and it’s a very hard job as in physical lifting parcels to and from the different areas in the warehouse

    7.2

    Employee, June 2021