Posted 5 days ago

Shift Manager

full-time

in Virtual Location - UK

Amazon

868 job reviews

6.4

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How this job measures up

Retail and sales supervisors are typically paid £8.63–11.73 an hour.

868 employees told us the worst thing about this job…

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Bad
  • People don’t get sick pay

    Does Amazon pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    19% of people say they would get paid if they were sick but scheduled to work

    Based on information from 727 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Amazon?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 46% report getting one week notice or less
    • 7% report getting two weeks notice
    • 2% report getting three weeks notice
    • 15% report getting four weeks notice or more
    • 30% report having a fixed rota

    Based on information from 832 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • No career progression

    Are people given support to progress at Amazon?

    Only some people are given support to progress here

    How we know this

    In the last year, 46% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 742 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Head office doesn’t understand the frontline

    Do people think Amazon head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    38% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 710 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do workers at Amazon get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    47% of people say they get paid breaks

    Based on information from 806 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Good
  • Easy to take sick leave

    How easy is it to take sick leave at Amazon?

    Most people find it easy to take sick leave

    How we know this

    71% of people report that it’s easy to take time off if they are sick

    Based on information from 661 job reviews

  • No unpaid extra work

    Do workers at Amazon do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    26% of people report that they do extra work that they don’t get paid for

    Based on information from 755 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People recommend their team

    Do people at Amazon recommend working with their team?

    Most people recommend working with their team

    How we know this

    54% of people report that they would recommend working with their immediate team to a friend

    Based on information from 860 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Easy to change shifts

    How easy is it for Amazon workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    60% of people report that it’s easy to change shifts if they need to

    Based on information from 504 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Enough training

    Do people get enough training when they start at Amazon?

    Most people get enough training when they start

    How we know this

    67% of people report they got enough training when they started working here

    Based on information from 807 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People don’t worry about getting enough hours

    Do workers at Amazon worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    25% of people report they worry about getting enough hours

    Based on information from 796 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • People enjoy their job

    Most people enjoy their job

    How we know this

    62% of people who enjoy their job

    Based on information from 120 job reviews

  • Good for parents

    Is working at Amazon good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    63% of people who care for a child or other relative report this is a good place to work

    Based on information from 276 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    Do Amazon managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    27% of people say their manager changes their shifts at the last minute

    Based on information from 788 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Well informed about head office

    Do workers feel well informed about how Amazon is doing?

    Most people feel well informed about how the company is doing

    How we know this

    58% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 744 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People get proper breaks

    Do people at Amazon get proper breaks?

    Most people get proper breaks

    How we know this

    65% of people report that they get to take proper breaks

    Based on information from 777 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People aren’t stressed

    Is it stressful to work at Amazon?

    Most people don’t feel stressed here

    How we know this

    45% of people say they often feel stressed at work

    Based on information from 802 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Managers are respectful

    Do people at Amazon feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    72% of people say they’re treated with respect by their managers

    Based on information from 755 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good choice of shifts

    Do Amazon workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    51% report that their manager gives them enough choice over which shifts they work

    Based on information from 704 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People are paid market rates

    Does Amazon pay market rates?

    Most people are paid market rates

    How we know this

    52% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 646 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Excellent
  • Good for students

    Is a Amazon job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    77% of students report this is a good place to work if you’re studying

    Based on information from 104 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • People are paid enough to live on

    Does Amazon pay enough to live on?

    People are paid enough to live on

    How we know this

    85% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 776 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Easy to book holiday

    How easy is it to book a holiday at Amazon?

    People find it easy to book holidays

    How we know this

    77% of people report it’s easy to book holidays

    Based on information from 679 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

What employees are saying about Amazon

  • Best thing

    You will grow up day by day. That is why I continue to stay in Amazon.

    Worst thing

    Sometimes you feel really tired after work, we must keep our body well, eat well. Feeling unhappy when the manager keep on telling you that you can’t hit the rate.

    6.8

    Employee, July 2021

    • £10.00 per hour
    • 55–64 years old
  • Best thing

    3 days off a week and relatively good pay

    Worst thing

    horrible team leads, amazon will make you leave at a drop of a hat. Its like being in a really bad school and none of the pupils are cared about beyond their own department

    5.8

    Employee, April 2021

    • £9.70 per hour
    • 25–34 years old
  • Best thing

    Get plenty of exercise whilst working not stressful just hard physical work. I enjoy the variety of jobs

    Worst thing

    Not knowing your shifts til last minute & not guaranteed hours

    7.6

    Warehouse operative, January 2021

    • £9.70 per hour
    • 25 or older
  • Best thing

    Take time off whenever you want to.
    Get certain pay

    Worst thing

    Late night hours
    Sometimes big volume of parcels
    2 meter rules
    Manager can be annoying

    7.0

    Employee, June 2021

    • £10.70 per hour

Shift Manager, Amazon

Are you ready to champion extraordinary customer service, Amazon style?
Are you up for crafting solutions and solving tomorrow's problems today?
Then we have an opportunity just for you!
We're seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon's rapidly growing Operations network: they're where we manage our dynamic inventory. They're also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
In these facilities we're building the future of customer service, as we work towards becoming Earth's most customer-centric company. This is your chance to make history with us.
About the role and responsibilities:
You'll be responsible as a leader for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
In the logistics team you enter and lead, we'll be entrusting a team of approximately 80 to 120 associates to you. You'll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you'll exercise good judgement, making sure progress and critical metric targets are worked towards and met.
While you achieve this, you'll ensure motivation, engagement and performance:
• You'll need to safeguard your team's safety, promoting Amazon's Health and Safety standards,
• You'll lead cross-functional teams, tasked with solving operational problems,
• You'll uphold Amazon's high standards of process quality,
• You'll maintain inventory accuracy,
• You'll strive to improve and streamline processes,
• You'll become a subject matter expert on larger FC processes and activities,
• You'll actively share and promote best practices with your colleagues and network,

See more