Posted yesterday

Customer Advisor

£25.0k per year

in Cheltenham

Dreams

12 job reviews

5.6

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How this job measures up

Retail and sales assistants at Dreams are typically paid £7.73–10.50 an hour. This job pays £25.0k per year.

12 employees told us the worst thing about this job…

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Bad
  • People are not paid enough to live on

    Does Dreams pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    20% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 5 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People don’t get sick pay

    Does Dreams pay retail and sales assistants sick pay?

    No. People don’t get proper sick pay

    How we know this

    20% of people say they would get paid if they were sick but scheduled to work

    Based on information from 5 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • People are paid below market rates

    Does Dreams pay retail and sales assistants market rates?

    Most people are not paid market rates

    How we know this

    33% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 6 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Good
  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Dreams?

    Most people find it easy to take sick leave

    How we know this

    67% of people report that it’s easy to take time off if they are sick

    Based on information from 6 job reviews

  • Head office understands the frontline

    Do retail and sales assistants think Dreams head office understands what's happening where they work?

    Most people think head office understands what’s happening where they work

    How we know this

    67% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 6 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People aren’t stressed

    Is it stressful for retail and sales assistants to work at Dreams?

    Most people don’t feel stressed here

    How we know this

    33% of people say they often feel stressed at work

    Based on information from 6 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks are paid

    Do retail and sales assistants at Dreams get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    50% of people say they get paid breaks

    Based on information from 6 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at Dreams?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do retail and sales assistants at Dreams get proper breaks?

    Most people get proper breaks

    How we know this

    67% of people report that they get to take proper breaks

    Based on information from 6 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do retail and sales assistants at Dreams recommend working with their team?

    Most people recommend working with their team

    How we know this

    67% of people report that they would recommend working with their immediate team to a friend

    Based on information from 6 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • 4+ weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Dreams?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 0% report getting two weeks notice
    • 20% report getting three weeks notice
    • 60% report getting four weeks notice or more
    • 20% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Dreams?

    People find it easy to book holidays

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for retail and sales assistants at Dreams to change shifts?

    People find it easy to change shifts

    How we know this

    80% of people report that it’s easy to change shifts if they need to

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Enough training

    Do retail and sales assistants get enough training when they start at Dreams?

    People get enough training when they start

    How we know this

    83% of people report they got enough training when they started working here

    Based on information from 6 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Dreams managers change retail and sales assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    20% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Managers are respectful

    Do retail and sales assistants at Dreams feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    83% of people say they’re treated with respect by their managers

    Based on information from 6 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do retail and sales assistants at Dreams do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    20% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Dreams is doing?

    People feel well informed about how the company is doing

    How we know this

    83% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 6 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Dreams worry about hours?

    People don’t worry about getting enough hours

    How we know this

    0% of people report they worry about getting enough hours

    Based on information from 5 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Dreams

  • Best thing

    It's very casual at times, we can be left to get on with various things, or we can relax and take breaks when we want (unpaid) The team is good but we're all stuck here as there's nothing that pays much more than this for the experience we collectively have.

    Worst thing

    You'll work 95% of all weekends.
    There is no official sick pay. If you're sick, you better come in or lose a day's wages.
    Far too many KPI targets to hit every week.
    Sleepmatch is a joke as its a glorified weighing scale.
    There is little to no progression as staff tend to stay where they are, and yet they'll put you on insanely long training courses for management roles, yet someone from outside the company can become a manager here with a little bit of training.... Yet they really don't know what they're doing half the time.

    2.3

    Employee, June 2021

    • £17,400 per year, working a 38 hour week
    • 34–44 years old
  • Best thing

    Local to hone

    Worst thing

    No sick pay, working every bank holiday

    3.5

    Sales assistant, September 2020

    • £8.45 per hour
    • 25 or older

Customer Advisor, Dreams Ltd

c£25,000 OTE

-With over 35 years` experience and a genuine passion for giving our customers a Great Night`s sleep, we`re Britain`s leading bed specialist.
-We have strong company values:
oEveryone`s invited
oDream big
oWe know our stuff
oWe care
-Winner of Specialty Retailer of the Year 2019/2020 (Retail Week)

Now is an exciting time to join Dreams, the UK`s number one specialist bed retailer. We are currently looking for a Full Time Retail Sales Advisor to join our fantastic store based in Cheltenham
Retail is vital for the success of our brand. Working in store you will be customer facing, ensuring that all our customers have an exceptional customer journey whilst they shop in store. Using our industry leading Sleepmatch technology together with your excellent communication skills, you will work with each individual customer to ensure that we find them their `great night`s sleep`. A passion for a personal sense of achievement, teamed with drive to hit both individual and store targets is essential.
You should be able to demonstrate ambition to succeed and will in turn be provided with the tools and training to fulfil that desire.
Whilst no previous sales experience is necessary you need to have the determination and self-motivation to work towards KPIs and sales targets and the confidence to approach customers and negotiate sales.
We will offer you uncapped earning potential, based on your sales performance as well as generous employee discount, company pension and retail trust scheme.
Dreams are operational 7 days a week, so this role will involve working weekends and bank holidays.


This job was originally posted as www.totaljobs.com/job/93744619
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