This job posting has expired, you can no longer apply

Posted 7 days ago

Team Leader

permanent

in Lancashire

SSP Group

11 job reviews

5.3

Make sure your next job is a great job

Join Breakroom to unlock insights about thousands of employers before you apply.

Join Breakroom

How this job measures up

Bar, restaurant and kitchen supervisors are typically paid £8.50–10.85 an hour.

11 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

Join Breakroom
Bad
  • Head office doesn’t understand the frontline

    Do people think SSP Group head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    18% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 11 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at SSP Group?

    People feel stressed here

    How we know this

    80% of people say they often feel stressed at work

    Based on information from 10 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at SSP Group?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 22% report getting one week notice or less
    • 33% report getting two weeks notice
    • 33% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 11% report having a fixed rota

    Based on information from 9 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Not easy to take sick leave

    How easy is it to take sick leave at SSP Group?

    Most people find it hard to take sick leave

    How we know this

    33% of people report that it’s easy to take time off if they are sick

    Based on information from 9 job reviews

  • Breaks aren’t paid

    Do workers at SSP Group get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    30% of people say they get paid breaks

    Based on information from 10 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    Does SSP Group pay market rates?

    Most people are not paid market rates

    How we know this

    30% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 10 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at SSP Group?

    Only some people are given support to progress here

    How we know this

    In the last year, 45% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 11 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t get sick pay

    Does SSP Group pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    27% of people say they would get paid if they were sick but scheduled to work

    Based on information from 11 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Uninformed about head office

    Do workers feel well informed about how SSP Group is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    30% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 10 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to change shifts

    How easy is it for SSP Group workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    71% of people report that it’s easy to change shifts if they need to

    Based on information from 7 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good choice of shifts

    Do SSP Group workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    71% report that their manager gives them enough choice over which shifts they work

    Based on information from 7 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at SSP Group?

    Most people get enough training when they start

    How we know this

    55% of people report they got enough training when they started working here

    Based on information from 11 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do SSP Group managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    33% of people say their manager changes their shifts at the last minute

    Based on information from 9 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    Does SSP Group pay enough to live on?

    Most people are paid enough to live on

    How we know this

    50% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 10 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    Do people at SSP Group get proper breaks?

    Most people get proper breaks

    How we know this

    50% of people report that they get to take proper breaks

    Based on information from 10 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do people at SSP Group recommend working with their team?

    Most people recommend working with their team

    How we know this

    55% of people report that they would recommend working with their immediate team to a friend

    Based on information from 11 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do workers at SSP Group do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    50% of people report that they do extra work that they don’t get paid for

    Based on information from 8 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at SSP Group worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    33% of people report they worry about getting enough hours

    Based on information from 6 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at SSP Group?

    People find it easy to book holidays

    How we know this

    90% of people report it’s easy to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Managers are respectful

    Do people at SSP Group feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    90% of people say they’re treated with respect by their managers

    Based on information from 10 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

What employees are saying about SSP Group

  • Best thing

    Flexibility, teams you work with

    Worst thing

    Changing goals

    6.1

    Employee, April 2021

    • Manages people
    • £24,500 per year, working a 40 hour week
    • 45–54 years old
  • Best thing

    Good discount card for employees
    We personally have a good team
    Varied days work

    Worst thing

    Bad management from higher up in the company
    Very money focused
    Head office don’t seem bothered about general staff

    3.7

    Employee, April 2021

    • £8.70 per hour
  • Best thing

    Nightshift allowance and free food.

    Worst thing

    Working any 5 out of 7 nights can mean long stretches of nights on and working a lot of weekends.

    6.0

    Customer service assistant, October 2020

    • £11.40 per hour
    • 25 or older
  • Best thing

    People san customers I work for

    Worst thing

    Management

    3.7

    Electrical engineer, March 2021

    • Manages people
    • £15.00 per hour
    • 25 or older

Team Leader, SSP Group plc



Who are we?

We are the Food Travel Experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it's jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller. Become a vital part of our SSP family at (M&S Simply Food, Liverpool Lime Street).

What is in it for you?
  • Pay rate of £9.91 per hour
  • Unsocial premium (£1.50 an hour for hours worked between 12am - 6am)
  • We offer a range of great central and local recognition schemes for colleagues
  • Award winning training with accredited qualifications and?great opportunities to become our next manager!
  • Apprenticeships available!
  • Up to 50% staff discount on and off shift on our brands (M&S, Burger King, Caffe Ritazza, Leon, Warrens Bakery, Jamie's Italian and many more!)
  • A host of benefits such as discounts from numerous high street and online retailers and service providers; e.g. cinema tickets, travel, healthcare, leisure, shopping vouchers, cycle to work scheme - treat yourself or family members to gift cards from a variety of leading brands.
  • Refer a Friend* -get rewarded every time you successfully introduce a friend to the Company (*T&C's apply)
  • Company pension schemes
  • Flexible shifts working around you
  • Opportunity to 'Learn as you Earn'
  • Make a career in Hospitality or Retail
  • 28 days holidays pro rata


Who are we looking for?

We're looking for individuals with a bold, fun and friendly personality to lead our team.
Are you able to motivate your team and maintain high performance and company standards in a busy environment?
Can you monitor your sales targets as well as managing cash and stock availability?
Are you a proactive person, able to anticipate and take action to resolve any potential issues in the store?
...
See more