Posted 4 days ago

Warehouse Operative

in Purfleet, England, RM19

Ocado

158 job reviews

7.1

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How this job measures up

Warehouse operatives at Ocado are typically paid £8.97–10.50 an hour.

158 employees told us the worst thing about this job…

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Bad
  • Not easy to change shifts

    How easy is it for warehouse operatives at Ocado to change shifts?

    People find it hard to change shifts

    How we know this

    22% of people report that it’s easy to change shifts if they need to

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office doesn’t understand the frontline

    Do warehouse operatives think Ocado head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    10% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 10 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Hard to choose shifts

    Do warehouse operatives at Ocado get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    20% report that their manager gives them enough choice over which shifts they work

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Breaks aren’t paid

    Do warehouse operatives at Ocado get paid breaks?

    No. People don’t get paid breaks

    How we know this

    18% of people say they get paid breaks

    Based on information from 11 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t get sick pay

    Does Ocado pay warehouse operatives sick pay?

    No. People don’t get proper sick pay

    How we know this

    22% of people say they would get paid if they were sick but scheduled to work

    Based on information from 9 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • People are paid below market rates

    Does Ocado pay warehouse operatives market rates?

    Most people are not paid market rates

    How we know this

    33% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 12 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are warehouse operatives given support to progress at Ocado?

    Only some people are given support to progress here

    How we know this

    In the last year, 45% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 11 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Less than 4 weeks notice of shifts

    How much notice do warehouse operatives get of their shift pattern at Ocado?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 33% report getting one week notice or less
    • 0% report getting two weeks notice
    • 17% report getting three weeks notice
    • 42% report getting four weeks notice or more
    • 8% report having a fixed rota

    Based on information from 12 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to book holiday

    How easy is it for warehouse operatives to book a holiday at Ocado?

    Most people find it easy to book holidays

    How we know this

    70% of people report it’s easy to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for warehouse operatives to take sick leave at Ocado?

    Most people find it easy to take sick leave

    How we know this

    56% of people report that it’s easy to take time off if they are sick

    Based on information from 9 job reviews

  • People aren’t stressed

    Is it stressful for warehouse operatives to work at Ocado?

    Most people don’t feel stressed here

    How we know this

    50% of people say they often feel stressed at work

    Based on information from 12 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid enough to live on

    Does Ocado pay warehouse operatives enough to live on?

    Most people are paid enough to live on

    How we know this

    55% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 11 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    Do warehouse operatives at Ocado get proper breaks?

    Most people get proper breaks

    How we know this

    60% of people report that they get to take proper breaks

    Based on information from 10 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do warehouse operatives at Ocado recommend working with their team?

    Most people recommend working with their team

    How we know this

    50% of people report that they would recommend working with their immediate team to a friend

    Based on information from 12 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Managers are respectful

    Do warehouse operatives at Ocado feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    58% of people say they’re treated with respect by their managers

    Based on information from 12 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do warehouse operatives feel well informed about how Ocado is doing?

    Most people feel well informed about how the company is doing

    How we know this

    64% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 11 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Enough training

    Do warehouse operatives get enough training when they start at Ocado?

    People get enough training when they start

    How we know this

    82% of people report they got enough training when they started working here

    Based on information from 11 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Ocado managers change warehouse operatives shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    8% of people say their manager changes their shifts at the last minute

    Based on information from 12 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • No unpaid extra work

    Do warehouse operatives at Ocado do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    9% of people report that they do extra work that they don’t get paid for

    Based on information from 11 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do warehouse operatives at Ocado worry about hours?

    People don’t worry about getting enough hours

    How we know this

    8% of people report they worry about getting enough hours

    Based on information from 12 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Ocado

  • Best thing

    Job and lot - you basically get to go home as soon as your route is finished and still paid till the end of your shift, this is most nights very rarely if you are back too early they may ask you to go back out to help someone or to stay a bit longer incase there is something they need a spare driver for but this is extremly rare and 99% of the time you get to go as soon as you give them the van back.
    Variety of places - different areas, towns cities and countryside, routes are random so no two days are exactly the same.
    Vans are all loaded for you and the route is pre planned, you just proceed through the drops logically and accordingly as long as it is not necessary to change them around for major reasons - such as being very far behind or problems on route but again this is a rarity to have to do this.
    Managers are always fair and helpful if you need a hand with anything whilst out on route.
    Lots of driving if you like a driving job.

    Worst thing

    The weight of the shopping can sometimes be a bit over the top.
    Timings aren't always accurate even when there is no traffic they can still be short - in reference to journey times.
    The delivery allowance times are sometimes again a bit little and means you lose time and risk falling behind because you are not given a great deal of time.
    Items sometimea damaged meaning you have to deal with things that take longer on drops last minute - again at risk of putting you behind.
    Packaging is sometimes to a poor standard meaning customers can and may get fustrated and agitated.
    Overall, I think the positives outweigh the negatives as you get early finishes more nights than not and the routes are normally ok and not too stressful. It swings in roundabouts.

    7.6

    CSTM - Delivery Driver, March 2021

    • £10.08 per hour
    • 21–24 years old
  • Best thing

    The driving. Seeing the scenery.

    Worst thing

    Worry when starting, if theirs a complaint waiting, worry when returning and sugni g the van back in, incase you missed damage when you left or you didn't see somone damaging the van or the bollard lamp post sign, and your blamed for it.

    6.8

    Employee, April 2021

    • £9.75 per hour
    • 55–64 years old
  • Best thing

    Work hours,shares in company,company discount,cheap cofee,canteen for a hot meal,grocery aid,

    Worst thing

    Sometimes delivering to locations with no lift and heavy load alone,not able to get more hours to get more pay,

    8.2

    CSTM, March 2021

    • £11.00 per hour
    • 25 or older
  • Best thing

    Clock in clock out and get on with my role and am trusted to do my job

    Worst thing

    The hours 1 week 60 hrs then next week 48 hrs and our departmentment make the rules up as they go along

    5.8

    Personal shopper, March 2021

    • £9.47 per hour
    • 25 or older

Warehouse Operative, Ocado

*PERMANENT & TEMPORARY ROLES AVAILABLE*

Salary: £9.51 up to £12.05 per hour

  • Starting rate - £9.51 per hour

  • Night shift premium (between the hours of 10pm and 6am) - plus £1.54 per hour

  • Freezer premium for all hours worked - plus £1.00 per hour

  • Performance based incentives available when targets are met

  • Overtime paid at basic x 1.25

About the role

Come and work in our, high tech warehouse in Purfleet! You don’t need to have any previous experience to join our friendly team, just bring yourself and a positive attitude and our award winning Training team will do the rest!

We use innovative and state of the art technology to ensure our customer’s shopping is picked and packed in an extremely safe and clean, fast-paced, warehouse environment.

We understand that you have a life and commitments outside of work, so we offer both permanent and temporary contracts, guaranteed or flexi hours and a shift pattern to follow to make sure you can plan ahead. Don’t worry, we have a number of flexible roster options available, so whether you’re looking for a stable full-time role, or something to keep you busy short-term, we have something to suit you.

Warehouse areas

Pick and Pack: Pick and Pack: You’ll be picking and packing customer orders into shopping totes. A process that requires you to handle goods with care.

Days Shift - 06:00 to 16:00 | Nights Shift - 18:00 to 06:00

Despatch: You’ll be loading individual totes (weighing up to 18kg) into frames which are then loaded into our delivery vans for our customers. You’ll also be required to sort and organise totes coming back to site.

Days Shift - 06:00 to 17:00 | Nights Shift - 18:00 to 06:00

Inbound: You'll be receiving goods from suppliers and decanting products into totes. A process that requires you to be accurate and pay attention to detail.

Days Shift - 06:00 to 17:00 | Nights Shift - 18:00 to 06:00

Freezer: It'll be chilly, so we'll provide you with a bespoke uniform. You ’ll be responsible for picking and packing frozen items in customer orders. A process that requires you to handle good with care.

Days Shift - 06:00 to 16:00 | Nights Shift - 18:00 to 06:00


About your benefits

Our people are at the heart of our business and without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. So it’s important to us that along with safe working environments we offer a competitive salary and fantastic benefits. Some of our most popular benefits are:

  • A range of discounts at various retailers including 15% off online shopping at Ocado

  • The ability to share in our success through a range of share plans

  • Tools & support for your health and wellbeing

  • Option to purchase additional holiday

A career at Ocado Group can lead to many things with fantastic opportunities available in various parts of the business.

Our people are at the heart of our business and without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. So it’s important to us that along with safe working environments we offer a competitive salary and fantastic benefits. Some of our most popular benefits are:

If you can deliver a best in class customer experience, then this is the job for you! Apply today, and our friendly Recruitment team will be in touch if your application is successful.

From the 1st of July you will need to provide right to work documents under the new rules, which are visible here: https://www.gov.uk

As part of Ocado being Disability Confident, if you have any difficulties in completing the online application, please call the Recruitment Team on 01707 228111

I confirm that, to the best of my knowledge, the information given in this form is true, accurate and complete. I understand that if I have given any false or misleading information, this could lead to my application being rejected or the termination of my employment. I agree to inform Ocado of any changes to this information. I understand that my personal data will be held in accordance with Ocado's Recruitment Privacy Notice which I confirm I have read and understood: https://www.ocadogroup.com/sites/ocado-corp-v2/files/recruitment-privacy-notice.pdf

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