Posted 12 days ago

Retail Assistant

part-time

in East London - Hackney

Primark

326 job reviews

6.8

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How this job measures up

Retail and sales assistants at Primark are typically paid £7.80–9.06 an hour.

326 employees told us the worst thing about this job…

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Bad
  • People are not paid enough to live on

    Does Primark pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    3% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 233 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Primark pay retail and sales assistants market rates?

    People are not paid market rates

    How we know this

    14% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 249 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Primark?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 30% report getting one week notice or less
    • 9% report getting two weeks notice
    • 4% report getting three weeks notice
    • 16% report getting four weeks notice or more
    • 40% report having a fixed rota

    Based on information from 245 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Breaks aren’t paid

    Do retail and sales assistants at Primark get paid breaks?

    No. People don’t get paid breaks

    How we know this

    5% of people say they get paid breaks

    Based on information from 175 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t get sick pay

    Does Primark pay retail and sales assistants sick pay?

    No. People don’t get proper sick pay

    How we know this

    20% of people say they would get paid if they were sick but scheduled to work

    Based on information from 204 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Primark head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    46% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 189 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Not easy to change shifts

    How easy is it for retail and sales assistants at Primark to change shifts?

    Most people find it hard to change shifts

    How we know this

    46% of people report that it’s easy to change shifts if they need to

    Based on information from 124 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

Good
  • Managers are respectful

    Do retail and sales assistants at Primark feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    73% of people say they’re treated with respect by their managers

    Based on information from 205 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good choice of shifts

    Do retail and sales assistants at Primark get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    54% report that their manager gives them enough choice over which shifts they work

    Based on information from 220 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Primark is doing?

    Most people feel well informed about how the company is doing

    How we know this

    67% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 213 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at Primark?

    Most people are given support to progress here

    How we know this

    In the last year, 54% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 214 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People recommend their team

    Do retail and sales assistants at Primark recommend working with their team?

    Most people recommend working with their team

    How we know this

    72% of people report that they would recommend working with their immediate team to a friend

    Based on information from 247 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People aren’t stressed

    Is it stressful for retail and sales assistants to work at Primark?

    Most people don’t feel stressed here

    How we know this

    49% of people say they often feel stressed at work

    Based on information from 231 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

Excellent
  • No short notice shift changes

    Do Primark managers change retail and sales assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    6% of people say their manager changes their shifts at the last minute

    Based on information from 233 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Primark?

    People find it easy to book holidays

    How we know this

    87% of people report it’s easy to book holidays

    Based on information from 223 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Primark worry about hours?

    People don’t worry about getting enough hours

    How we know this

    21% of people report they worry about getting enough hours

    Based on information from 248 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good for students

    Is retail and sales assistants at Primark job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    94% of students report this is a good place to work if you’re studying

    Based on information from 142 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • No unpaid extra work

    Do retail and sales assistants at Primark do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    6% of people report that they do extra work that they don’t get paid for

    Based on information from 159 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Enough training

    Do retail and sales assistants get enough training when they start at Primark?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 241 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People get proper breaks

    Do retail and sales assistants at Primark get proper breaks?

    People get proper breaks

    How we know this

    83% of people report that they get to take proper breaks

    Based on information from 112 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People enjoy their job

    People enjoy their job

    How we know this

    80% of people who enjoy their job

    Based on information from 61 job reviews

  • Good for parents

    Is working as retail and sales assistants at Primark good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    80% of people who care for a child or other relative report this is a good place to work

    Based on information from 15 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Primark?

    People find it easy to take sick leave

    How we know this

    84% of people report that it’s easy to take time off if they are sick

    Based on information from 137 job reviews

What employees are saying about Primark

  • Best thing

    the job isn’t too bad and the pay isn’t bad for what you do. it’s good being able to communicate with customers and get into the swing of being able to sort out stock etc.

    Worst thing

    the lack of hours and sometimes the demand

    6.7

    Employee, June 2021

    • £8.51 per hour
    • 18–20 years old
  • Best thing

    The hours, people I work with, my role - no day is the same job

    Worst thing

    Dealing with customers who don’t care about others, customers who show no respect for the staff, people not wearing masks or socially distancing

    6.6

    Visual merchandiser, March 2021

    • £8.90 per hour
    • 25 or older
  • Best thing

    The way you’re treated and how everyone eats along.

    Worst thing

    The pain in your feet knees and back when you’re constantly on your feet, rude customers and having to clean up everyone’s mess.

    7.4

    Employee, June 2021

    • £8.35 per hour
    • Under 18 years old
  • Best thing

    Opportunities for overtime, managers are nice and helpful, they take your side if a customer is being horrible

    Worst thing

    Supervisors can be quite cliquey and judgmental sometimes

    8.3

    Employee, July 2021

    • £8.51 per hour
    • 18–20 years old

Retail Assistant, Primark

What you'll do

Service with a smile


Buying clothes should be a pleasure. So whether you work full time, part time or weekends, your big, natural smile will go a long way.

You’ll give customers your time, helping them in any way you can to feel and look good – whether that’s finding the clothes they want, advising on an outfit or suggesting something else.

Nothing will be too much trouble… which is why customers will remember you.

Keeping everything moving


It’s fast and frenetic, but fun at Primark. People love quality at affordable prices, so expect to be busy!

You’ll keep the queues moving and make sure everything runs smoothly, so when customers have found their perfect outfit they can get home to try it on ASAP.

There will be bags to do, but if you love a varied, action-packed job, this is for you.

Success Profile

Passion for customers

You’ll get to know our customers, keep stock tidy so they can find what they want and provide great service.

Strong work ethic

There’ll always be something to do and you’ll be on the go from the first minute. Got the energy for it?

Eye for fashion

Our customers love fashion. You’ll share their enthusiasm and be able to offer an opinion.

Rewards and benefits

Variety of shifts to suit you

Training to develop your skills

Fast-paced, fun culture

Supportive colleagues

Learn more about Primark

About Us

Frequently Asked Questions

Our Ethics

Where you'll be based

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Retail Assistant - Job description

Retail Assistant
Location: Primark Hackney
Salary: £8.90 p.h. under 23 years old/ £9.45 p.h. over 23 years old
Employment type: Temporary (6 weeks)
Job type: Part Time
Contracted hours: 12 hours per week
Working pattern: Varied shifts including mornings; afternoons; evenings and weekends – all will be discussed at interview


We’re Primark – one of the biggest names in fashion retail with over 190 stores in the UK, over 395 globally and growing. We’re all about fun, fashion, and a fabulous career.

As a Retail Assistant, whether you are on the sales floor, the cash desks or the fitting rooms, your role is to deliver exceptional service to our customers as well as maintain high standards on the shop floor.

Whether you are looking for your first job or you are an experienced retailer who wants to develop their career, Primark has opportunities for you.

Primark offers an attractive pay rate, innovative training and development programmes and a fun, busy environment. Primark is just a great place to work!

Do it! Apply now…

We are fully committed to supporting people with a disability in applying for our vacancies. If you have a disability and require support throughout the recruitment process you can contact us here disABILITY@primark.co.uk and let us know what adjustments you may need.
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