Posted 15 days ago

Team Leader

in Dagenham, England

Mecca Bingo

24 job reviews

5.2

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How this job measures up

Retail and sales supervisors at Mecca Bingo are typically paid £8.99–9.93 an hour.

24 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales supervisors think Mecca Bingo head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    0% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 6 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People are paid below market rates

    Does Mecca Bingo pay retail and sales supervisors market rates?

    People are not paid market rates

    How we know this

    0% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 6 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do retail and sales supervisors get of their shift pattern at Mecca Bingo?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 17% report getting one week notice or less
    • 17% report getting two weeks notice
    • 50% report getting three weeks notice
    • 17% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 6 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • People feel stressed

    Is it stressful for retail and sales supervisors to work at Mecca Bingo?

    Most people feel stressed here

    How we know this

    67% of people say they often feel stressed at work

    Based on information from 6 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People don’t get sick pay

    Does Mecca Bingo pay retail and sales supervisors sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    40% of people say they would get paid if they were sick but scheduled to work

    Based on information from 5 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Uninformed about head office

    Do retail and sales supervisors feel well informed about how Mecca Bingo is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    40% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 5 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Enough training

    Do retail and sales supervisors get enough training when they start at Mecca Bingo?

    Most people get enough training when they start

    How we know this

    50% of people report they got enough training when they started working here

    Based on information from 6 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No short notice shift changes

    Do Mecca Bingo managers change retail and sales supervisors shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    40% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks are paid

    Do retail and sales supervisors at Mecca Bingo get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    50% of people say they get paid breaks

    Based on information from 6 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People get proper breaks

    Do retail and sales supervisors at Mecca Bingo get proper breaks?

    Most people get proper breaks

    How we know this

    60% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do retail and sales supervisors at Mecca Bingo recommend working with their team?

    Most people recommend working with their team

    How we know this

    50% of people report that they would recommend working with their immediate team to a friend

    Based on information from 6 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Excellent
  • Easy to book holiday

    How easy is it for retail and sales supervisors to book a holiday at Mecca Bingo?

    People find it easy to book holidays

    How we know this

    100% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for retail and sales supervisors to take sick leave at Mecca Bingo?

    People find it easy to take sick leave

    How we know this

    80% of people report that it’s easy to take time off if they are sick

    Based on information from 5 job reviews

  • Good choice of shifts

    Do retail and sales supervisors at Mecca Bingo get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    83% report that their manager gives them enough choice over which shifts they work

    Based on information from 6 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People are paid enough to live on

    Does Mecca Bingo pay retail and sales supervisors enough to live on?

    People are paid enough to live on

    How we know this

    83% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 6 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Opportunities to progress

    Are retail and sales supervisors given support to progress at Mecca Bingo?

    People are given support to progress here

    How we know this

    In the last year, 83% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers are respectful

    Do retail and sales supervisors at Mecca Bingo feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    100% of people say they’re treated with respect by their managers

    Based on information from 6 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do retail and sales supervisors at Mecca Bingo do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    20% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do retail and sales supervisors at Mecca Bingo worry about hours?

    People don’t worry about getting enough hours

    How we know this

    17% of people report they worry about getting enough hours

    Based on information from 6 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What employees are saying about Mecca Bingo

  • Best thing

    The holidays

    Worst thing

    Long hours. Expected to work 11.5 hours a day with a one hour brake

    5.0

    Caller, February 2021

    • Manages people
    • £10.15 per hour
    • 25 or older
  • Best thing

    Working as part of a team. Almost like a family.

    Worst thing

    Long, unsociable hours. Work/life balance is poor.

    6.5

    Duty Manager, November 2019

    • Manages people
    • £8.97 per hour
    • 25–34 years old
  • Best thing

    I stay locally

    Worst thing

    Changed my job title to do everything and anything

    3.1

    Employee, June 2021

    • £8.50 per hour
    • 45–54 years old
  • Best thing

    The customer friendships

    Worst thing

    Pay and manager

    4.0

    Team member, December 2020

    • £8.72 per hour
    • 25 or older

Team Leader, Mecca Bingo

Job Description

Our Team Leaders are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine people to work in our clubs who are committed to providing service that makes people feel so welcome it’s like being part of the family.

Your adaptability will mean than you can get along with different people and work across all sections of the venue. You like to work hard and enjoy listening to our customers to find ways you can make their visit special. You are friendly with a smile that’s always on and committed to making our venues a place for fun and excitement.

As Team Leader, you will be responsible for making sure that we stay on track, leading the team and making sure our customers have a great time. You will be a confident communicator and able to engage the team to agree priorities and share success.

You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility and Solutions and the behaviors that help bring excitement and entertainment to the customers and communities we serve.

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