Posted 3 days ago

Retail Assistant

£9.00 per hour

in Ely, Cambridgeshire

Screwfix

223 job reviews

7.1

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How does the pay compare?

This job
£9.00
Typical range
£7.64–9.50

Retail and sales assistants at Screwfix are typically paid £7.64–9.50 an hour. This job pays £9.00 per hour.

How this job measures up

223 employees told us the worst thing about this job…

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Bad
  • People are not paid enough to live on

    Does Screwfix pay retail and sales assistants enough to live on?

    People are not paid enough to live on

    How we know this

    15% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 78 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

Not great
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Screwfix head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    29% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 70 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Shifts get changed at short notice

    Do Screwfix managers change retail and sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    51% of people say their manager changes their shifts at the last minute

    Based on information from 78 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People feel stressed

    Is it stressful for retail and sales assistants to work at Screwfix?

    Most people feel stressed here

    How we know this

    53% of people say they often feel stressed at work

    Based on information from 79 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid below market rates

    Does Screwfix pay retail and sales assistants market rates?

    Most people are not paid market rates

    How we know this

    36% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 84 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

Good
  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Screwfix?

    Most people find it easy to take sick leave

    How we know this

    74% of people report that it’s easy to take time off if they are sick

    Based on information from 43 job reviews

  • People recommend their team

    Do retail and sales assistants at Screwfix recommend working with their team?

    Most people recommend working with their team

    How we know this

    71% of people report that they would recommend working with their immediate team to a friend

    Based on information from 84 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Opportunities to progress

    Are retail and sales assistants given support to progress at Screwfix?

    Most people are given support to progress here

    How we know this

    In the last year, 57% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 76 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Easy to change shifts

    How easy is it for retail and sales assistants at Screwfix to change shifts?

    Most people find it easy to change shifts

    How we know this

    63% of people report that it’s easy to change shifts if they need to

    Based on information from 60 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People enjoy their job

    Most people enjoy their job

    How we know this

    67% of people who enjoy their job

    Based on information from 12 job reviews

  • Good for parents

    Is working as retail and sales assistants at Screwfix good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    74% of people who care for a child or other relative report this is a good place to work

    Based on information from 19 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • 4+ weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Screwfix?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 8% report getting one week notice or less
    • 10% report getting two weeks notice
    • 28% report getting three weeks notice
    • 54% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 83 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good choice of shifts

    Do retail and sales assistants at Screwfix get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    65% report that their manager gives them enough choice over which shifts they work

    Based on information from 83 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Breaks are paid

    Do retail and sales assistants at Screwfix get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    50% of people say they get paid breaks

    Based on information from 74 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Excellent
  • No unpaid extra work

    Do retail and sales assistants at Screwfix do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    22% of people report that they do extra work that they don’t get paid for

    Based on information from 49 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Enough training

    Do retail and sales assistants get enough training when they start at Screwfix?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 80 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People get sick pay

    Does Screwfix pay retail and sales assistants sick pay?

    Yes. People get proper sick pay

    How we know this

    79% of people say they would get paid if they were sick but scheduled to work

    Based on information from 72 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Screwfix worry about hours?

    People don’t worry about getting enough hours

    How we know this

    14% of people report they worry about getting enough hours

    Based on information from 80 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good for students

    Is retail and sales assistants at Screwfix job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    81% of students report this is a good place to work if you’re studying

    Based on information from 21 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Well informed about head office

    Do retail and sales assistants feel well informed about how Screwfix is doing?

    People feel well informed about how the company is doing

    How we know this

    79% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 73 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People get proper breaks

    Do retail and sales assistants at Screwfix get proper breaks?

    People get proper breaks

    How we know this

    85% of people report that they get to take proper breaks

    Based on information from 48 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Screwfix?

    People find it easy to book holidays

    How we know this

    82% of people report it’s easy to book holidays

    Based on information from 78 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Managers are respectful

    Do retail and sales assistants at Screwfix feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    78% of people say they’re treated with respect by their managers

    Based on information from 69 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

What employees are saying about Screwfix

  • Best thing

    Mixture of early and late shifts
    20% staff discount
    Friendly atmosphere
    Good people to work with
    Progression

    Worst thing

    Customer complaints for things out of our control
    Pay is a little low compared to other retail management jobs

    8.3

    Assistant manager, April 2021

    • Manages people
    • £21,500 per year, working a 40 hour week
  • Best thing

    Great team, banter, good pay, good hours

    Worst thing

    Certain managers have severe control issues, having to walk on eggshells/take it on the chin/be constantly on edge to defend yourself can be draining.

    7.8

    Employee, May 2021

    • £10.00 per hour
    • 18–20 years old
  • Best thing

    Flexible working hours
    No pressure
    Opportunities to progress if required

    Worst thing

    Repetitive work and unstressful work tends to be poorly paid and boring.

    7.9

    Employee, July 2021

    • £9.00 per hour
    • 45–54 years old
  • Best thing

    Pay is ok and the company is strong and making money unlikely to go bust

    Worst thing

    Not getting acknowledged

    5.7

    Sales assistant, January 2021

    • £9.88 per hour
    • 25 or older

Retail Assistant, Screwfix

9 per hour

Overview

You'll be at the core of Screwfix, making sure our customers are the heart of everything we do. You'll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you'll always be kept busy. And with the help of our excellent training programmes, you'll be on the right track for a promising career with us!

Key responsibilities

WHAT'S IT LIKE TO BE A RETAIL ASSISTANT?
  • Host - you'll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
  • Warehouse standards - you'll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
  • Part of the team - you'll join a team who take pride in their store, work together and have lots of fun along the way!


Required skills & experience

YOU ARE...
  • Amazing at giving great service, with a positive can-do, no-nonsense approach
  • Prepared to work hard and make the most of our training
  • A great communicator who loves to help people
  • Willing to learn, you don't need retail experience to succeed
  • Friendly, flexible, reliable, honest and enthusiastic!

WHAT'S IN IT FOR ME?

Joining Screwfix means joining a growing team - full of support, opportunities, and fun! We offer a competitive salary, 28 days' holiday, an award-winning company pension scheme - up to 14% Kingfisher contribution, life cover, 20% discount with Screwfix and B&Q, discounted healthcare and company share save schemes. With excellent training and ongoing development, we'll also help you be the best you can be.

About Screwfix

We're Screwfix and we're proud of it. We're proud of where we've come from, what we've achieved and our ambitions for the future. But more than that - we're proud of who we are. We're 12,000 people each with our own stories to tell. We don't have a type and we like it that way.

If you join us, you'll be joining a true market leader and one of the fastest growing retailers in the UK and Ireland with over 700 stores. Your growth will also be critical to us, and we'll support you to reach your potential and achieve your ambitions, no matter what they are.

We're also a true leader in the E-Commerce industry, and part of the 77,000 people strong Kingfisher PLC Group alongside big names such as B&Q, Castorama and Brico Depot. Join our team and become a part of #LifeAtScrewfix!
  • Apply - Upload your CV and complete your application

Please note, this advert may close early if the appropriate number of applications has been reached.

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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