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Posted yesterday

Team Leader

£23.0k per year

in Warrington, Cheshire

Hermes

124 job reviews

5.0

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How this job measures up

Warehouse supervisors at Hermes are typically paid £10.57–12.21 an hour. This job pays £23.0k per year.

124 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Hermes head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    14% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 107 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do workers at Hermes get paid breaks?

    No. People don’t get paid breaks

    How we know this

    12% of people say they get paid breaks

    Based on information from 110 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Hermes?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 57% report getting one week notice or less
    • 5% report getting two weeks notice
    • 3% report getting three weeks notice
    • 5% report getting four weeks notice or more
    • 31% report having a fixed rota

    Based on information from 111 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Hermes pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    14% of people say they would get paid if they were sick but scheduled to work

    Based on information from 109 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Contracts don’t match the hours people work

    Do people work the same number they are contracted for at Hermes?

    Only some people work the same number of hours they’re contracted for

    How we know this

    64% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 96 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to take sick leave

    How easy is it to take sick leave at Hermes?

    Most people find it hard to take sick leave

    How we know this

    41% of people report that it’s easy to take time off if they are sick

    Based on information from 82 job reviews

  • Not enough training

    Do people get enough training when they start at Hermes?

    Most people don’t get enough training when they start

    How we know this

    37% of people report they got enough training when they started working here

    Based on information from 116 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid below market rates

    Does Hermes pay market rates?

    Most people are not paid market rates

    How we know this

    38% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 104 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at Hermes?

    Only some people are given support to progress here

    How we know this

    In the last year, 29% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 116 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t get proper breaks

    Do people at Hermes get proper breaks?

    Most people don’t get proper breaks

    How we know this

    48% of people report that they get to take proper breaks

    Based on information from 99 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t recommend their team

    Do people at Hermes recommend working with their team?

    Only some people recommend working with their team

    How we know this

    41% of people report that they would recommend working with their immediate team to a friend

    Based on information from 123 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Uninformed about head office

    Do workers feel well informed about how Hermes is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    28% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 106 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Hermes?

    Most people find it easy to book holidays

    How we know this

    57% of people report it’s easy to book holidays

    Based on information from 96 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How easy is it for Hermes workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    57% of people report that it’s easy to change shifts if they need to

    Based on information from 54 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good choice of shifts

    Do Hermes workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    52% report that their manager gives them enough choice over which shifts they work

    Based on information from 73 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People aren’t stressed

    Is it stressful to work at Hermes?

    Most people don’t feel stressed here

    How we know this

    46% of people say they often feel stressed at work

    Based on information from 115 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good for parents

    Is working at Hermes good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    60% of people who care for a child or other relative report this is a good place to work

    Based on information from 40 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    Do Hermes managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    25% of people say their manager changes their shifts at the last minute

    Based on information from 99 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    Does Hermes pay enough to live on?

    Most people are paid enough to live on

    How we know this

    69% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 113 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Good for students

    Is a Hermes job good for students?

    Most students say this is a good place to work if you’re studying

    How we know this

    73% of students report this is a good place to work if you’re studying

    Based on information from 11 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do people at Hermes feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    52% of people say they’re treated with respect by their managers

    Based on information from 107 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Hermes do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    43% of people report that they do extra work that they don’t get paid for

    Based on information from 96 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at Hermes worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    25% of people report they worry about getting enough hours

    Based on information from 107 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • People enjoy their job

    People enjoy their job

    How we know this

    79% of people who enjoy their job

    Based on information from 19 job reviews

What employees are saying about Hermes

  • Best thing

    Colleagues I work with. We are seperate to the rest of the warehouse working as part of the assets team we regulate ourself most of the time.

    Worst thing

    Treated as a number, poorly paid. People only progress by who you know not what you know, and if you keep your mouth shut and don't try to think or give suggestions...just blindly follow orders, mostly from people that don't really know what they are doing, less experienced than yourself.

    5.2

    Employee, July 2021

    • £9.08 per hour
    • 55–64 years old
  • Best thing

    The pay, guaranteed hours, time and a half for overtime and double for holidays. Lots of great people to work with.

    Worst thing

    Long hours with heavy lifting. Volume of parcels can vary from very easy to very hard each night.

    6.1

    Employee, May 2021

    • £10.70 per hour
    • 25–34 years old
  • Best thing

    Easy enough and clean work.

    Worst thing

    Treated differently to EU workers
    Expected to commit two weeks in advance and then get cancelled at 10pm the day before when it's too late to find a shift elsewhere

    4.8

    HGV driver, January 2021

    • £14.25 per hour
    • 25 or older
  • Best thing

    Your controlling everything...

    Worst thing

    It is depending some times you do have a good day and a bad day

    6.1

    Employee, May 2021

    • £10.00 per hour
    • 55–64 years old

Team Leader, Hermes

23000

We have an exciting opportunity for a Team Leader to join us at our Hub in Warrington. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

This opening is to work on our Afternoon Shift between 14:00 and 22:00, working 5 in any 7 days.

Why Join our Hub Team?

Driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed, our vision is to be the carrier of choice for every consumer in the UK. Hermes work with over 80% of the UK's leading high street retailers including ASOS, Boohoo, John Lewis, MissGuided and Next.

At Hermes, we lead the way in delivery. We’re market leaders and we invest to keep on growing. Our 6000+ employees, 33,000+ couriers, 5000+ ParcelShops and 500 lockers handled over 630 million+ parcels in 2020 alone.

We deliver greatness together. We work together to keep hitting deadlines and breaking records across our 30+ strong network of depots and hubs. You’ll join a great team at a great time for our business.

What You’ll Do:

The purpose of this role is to lead and motivate a team of 10-20 Warehouse Operatives and ensure their productivity levels are maximised through KPI management and compliance, and that standards of quality are always delivered. Achieve the highest possible throughput using best practices and high levels of supervision and coaching.

Day to day you’ll:

  • Leading and motivating a team of Warehouse Operatives (between 10 and 20 per shift) as well as for the operations in your area including throughputs, parcel presentation, productivity levels.
  • Supporting the Supervisor with the quality of all manual sortation and its performance against MI measurements.
  • Dependent on your area, manage and control mis-sorts and damages, 100% momentum scanning compliance, Client SLA’s, load presentation compliance, infeed targets, blockbuster targets and parcel presentation.
  • With the support of the Supervisor you are to lead, organise and control the Operatives to ensure the required KPI’s are achieved.
  • Communicating any issues and daily performance to the Supervisors.
  • Ensuring that all required shift documentation is complete to the correct standard and timescales (H&S Audits, H&S Behavioural Checks, iPad reports).
  • Supporting the Supervisor with shift rota management.
  • Supporting the Supervisor with the induction, coaching and training of Warehouse Operatives.
  • Attending regular 121’s and performance reviews with your Supervisor and attending and Hub Team Meetings as and when required.
  • Ensuring that all H&S and hygiene requirements are adhered to in the manual area and the Hub in general whilst on shift.
  • Support the Supervisor in the delivery of excellent operational standards and provide Supervisory cover if requested.
  • Lead by example in creating a professional and positive work environment for the Warehouse Operatives.

Essential Skills & Experience Required:

  • Good basic Maths and English skills – both written and verbal
  • iPad Literate
  • Ideally previous experience in a Team Leading role
  • An understanding of basic KPI’s and their drivers
  • Must be able to work on own initiative in a pressurised environment

What We Can Offer You:

We can offer you a competitive salary, up to 24 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered.

This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.

Apply Today!

If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? Clicking apply is the first step to joining Hermes, where people deliver!


This job was originally posted as www.totaljobs.com/job/93549945
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