Online Team Leader - Home Delivery
Morrisons
Estimated pay: £12.21-12.65 per hour
London
Full time, permanent
The Breakroom Take
- Pays all ages fairly
- Recommended by students
About Morrisons
Morrisons is a supermarket chain in the UK.
Job description from Morrisons
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?
Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?
We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.
As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:
- Create a team that delivers outstanding, friendly and helpful service to all our customers
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
- Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
- Ensure all policies, procedures and legal obligations are followed as specified by the company
- Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions
Fully flexible shift patterns
Six weeks holiday (including bank holidays)
15% discount in our supermarkets and convenience storees available from the day you join us
Additional 10% discount card for a Friend or Family member
Career progression and development opportunities
Subsidised in store cafe or shop floor ranges
Competitive pension and life assurance
Healthcare/Well-being benefits including Aviva Digital GP
Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
Optional Payroll charity donations
A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About You
You’ll be the kind of person who has:
- Ability to build and maintain effective relationships
- Experience in developing and leading teams, coaching to build competence and confidence for high performance
- Strong operational and technical knowledge of the Online department
- Able to effectively plan, organise and manage own and direct reports workload
- Able to work to strict deadlines
Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.
Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link
At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.
About The Company
We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.
We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are
Job insights from Breakroom
Supermarket van delivery drivers
Supermarket van delivery drivers collect items from a depot or warehouse and deliver them to customers. This will often involve some level of customer service.
What you’ll do as a supermarket van delivery driver:
- Pick up items for delivery from a depot or warehouse
- Load and unload your vehicle including heavy items
- Deliver supermarket shopping to multiple customers a day
- Record mileage and fuel used
- Talk to customers
Is it right for you?
This job may involve:
- Driving
- Walking
- Heavy lifting
- Long hours
- Physical activities
- Wearing a uniform
- Working alone
|fill:rgba(255,157,151,0.5)|width:2|enc:wi}zH`vTbZopNnoAeaNjbC{bMfqDsvKnzE_~Ib}FszG|wGynE`jHw|BbsHgg@vrHhm@biHbbClvGtrEh{Fv|GtxE~}IjoDptK|`Cz~LnnAz{MxYljNyYnjNonAx{M}`C|~LkoDptKuxE|}Ii{Fv|GmvGvrEciHbbCwrHfm@csHeg@ajHy|B}wGwnEc}FuzGozE}}IgqDuvKkbC{bMooAcaNcZqpN)
What employees say
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do Morrisons pay delivery drivers enough to live on?
Most people are not paid a living wage.
How we know this
76% of people say they are paid below the Real Living Wage for where they live.Based on data from 29 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £13.45 per hour, and £14.80 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Morrisons pay delivery drivers market rates?
Most people are paid less than average for their job.
How we know this
90% of people are paid below average for the type of work they do.Based on data from 31 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do delivery drivers at Morrisons get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 30 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Morrisons pay delivery drivers sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 26 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
At a minimum, everyone is entitled to Statutory Sick Pay (SSP) from the government. See Citizens Advice for more details.
Good
-
The job rarely spills into unpaid time
Do delivery drivers jobs at Morrisons spill into time they aren’t paid for?
Rarely. The job doesn’t usually spill into unpaid time.
How we know this
14% of people report that their job takes up time that they don’t get paid for.Based on data from 29 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do delivery drivers get of their shift pattern at Morrisons?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 0% of people with changing schedules report getting one week notice or less.
- 27% of people with changing schedules report getting two weeks notice.
- 37% of people with changing schedules report getting three weeks notice.
- 37% of people with changing schedules report getting four weeks notice or more.
Based on data from 30 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do delivery drivers at Morrisons worry about hours?
Most people don’t worry about getting enough hours.
How we know this
73% of people report they don’t worry about getting enough hours.Based on data from 30 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do delivery drivers at Morrisons get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
52% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 29 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for delivery drivers at Morrisons to change shifts?
Some people find it hard to change shifts.
How we know this
59% of people report that it’s hard to change shifts if they need to.Based on data from 27 people who took the Breakroom Quiz between June 2024 and April 2026.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
-
Can be hard to book holiday
How easy is it for delivery drivers to book a holiday at Morrisons?
Some people find it hard to book holiday.
How we know this
36% of people report it’s hard to book holidays.Based on data from 28 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Morrisons managers change delivery drivers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
44% of people say their manager changes their shifts at the last minute.Based on data from 25 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most people find it easy to take sick leave
How easy is it for delivery drivers to take sick leave at Morrisons?
Most people find it easy to take sick leave.
How we know this
71% of people report that it’s easy to take time off if they are sick.Based on data from 24 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
-
Only some parents say it’s good
Is working as delivery drivers at Morrisons good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
44% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 9 people who took the Breakroom Quiz between January 2024 and November 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Okay
-
Only some people feel treated with respect
Do delivery drivers at Morrisons feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
40% of people say they’re not treated with respect by their managers.Based on data from 25 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
-
Most people don’t get proper breaks
Do delivery drivers at Morrisons get proper breaks?
Most people don’t get proper breaks.
How we know this
80% of people report that they don’t get to take proper breaks.Based on data from 30 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for delivery drivers to work at Morrisons?
Some people feel stressed here.
How we know this
50% of people say they often feel stressed at work.Based on data from 28 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do delivery drivers at Morrisons enjoy their jobs?
Most people enjoy their job.
How we know this
74% of people report they enjoy their job.Based on data from 27 people who took the Breakroom Quiz between July 2024 and July 2026.
Okay
-
Only some people recommend their team
Do delivery drivers at Morrisons recommend working with their team?
Only some people recommend working with their team.
How we know this
58% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 31 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do delivery drivers get enough training when they start at Morrisons?
Some people didn’t get enough training when they started.
How we know this
38% of people report they didn’t get enough training when they started working here.Based on data from 29 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
-
Most people don’t get support to progress
Are delivery drivers given support to progress at Morrisons?
Most people aren’t given support to progress here.
How we know this
In the last year, 83% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 24 people who took the Breakroom Quiz between June 2024 and January 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do delivery drivers think Morrisons head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 25 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do delivery drivers feel well informed about how Morrisons is doing?
Only some people feel well informed about how the company is doing.
How we know this
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 28 people who took the Breakroom Quiz between July 2024 and July 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Morrisons employees say about their job
-
Best thing
The hours and the people
Worst thing
Sometimes the amount of people that are scheduled isn’t enough and has unrealistic expectations
Report this reviewOnline picker at Morrisons, July 2026
-
Best thing
Some of the people I work with are fantastic and most of the regular customers are great
Worst thing
It is a very physical job and having to deal with shoplifters takes a toll on your mental health
Report this reviewCustomer assistant at Morrisons, May 2026
Similar jobs near London
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
Close
By clicking “Save this job” you’re agreeing to our Terms of Use and acknowledge you’ve read our Privacy Policy.
If you don’t already have a Breakroom account we’ll email you a link to set one up.
About this pay
CloseEstimated pay
This pay estimate is based on data from 31 Morrisons employees who took the Breakroom Quiz between July 2024 and July 2026.
Take the Breakroom Quiz to compare your job.