Care Assistant
Hightown Housing Association
£25506/annum Bonus, Training, Pension, Paid DBS
Aylesbury, Buckinghamshire, HP19 8AB, United Kingdom
Full time, permanent
The Breakroom Take
- Recommended by parents
- Respectful managers
- Proper training
About Hightown Housing Association
The Hightown Housing Association offers care services and supported housing. They operate across Hertfordshire, Buckinghamshire and Berkshire.
Job description from Hightown Housing Association
Make a Real Impact - Join Our Team at Trinity Court Flats!
Position: Care Assistant
Location: Aylesbury
Salary: £25,506 per annum
Hours: Full-time (37.5 hours per week)
Join our supportive team at Trinity Court Flats, providing independent living in self-contained homes for adults with learning disabilities. We work together to create a respectful, inclusive environment where every person feels understood, valued and empowered to live confidently.
The Role
As a Care Assistant, you will empower the people we support to live as independently as possible, building positive relationships and offering the right level of support to promote dignity, choice, and wellbeing.
Key responsibilities include:
Supporting the safe administration of medication
Providing personal care with sensitivity and respect
Encouraging life skills such as cooking, cleaning, shopping, and budgeting
Supporting access to local amenities and community activities
Promoting independence and supporting individuals to achieve their goals
Working in line with individual support plans and risk assessmentsShifts:
Varied shifts between 7am-10pm on a 4-week rota. Includes alternate weekends.
About You
No experience needed - full training and qualifications provided. You will be a strong communicator, adaptable, and able to work both independently and as part of a team, with flexibility to work weekends and bank holidays.
Hightown Benefits
£25,506 per annum (37.5 hours per week)
33 days annual leave, including bank holidays, rising to 35 days with service
Blue Light Card, access to discounts for national and local retailers
Workplace pension and life assurance (three times annual salary)
Annual performance bonus and monthly attendance bonus
Long Service Awards
Annual salary and cost of living review
Ongoing training and development
Employee assistance helplineWe will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.
Appointments are subject to satisfactory right to work, enhanced DBS, reference, and medical checks.
We are an Equal Opportunities and Disability Confident Employer
Job insights from Breakroom
Care workers and assistants
Care workers and assistants help support people in their daily lives to live as independently as possible
What you’ll do as a care worker/assistant:
- Help with social or physical activities
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do the Hightown Housing Association pay a living wage?
Most people are paid a living wage.
How we know this
86% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £13.45 per hour, and £14.80 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people don’t get paid breaks
Do workers at the Hightown Housing Association get paid breaks?
No. Most people don’t get paid breaks.
How we know this
86% of people say they don’t get paid breaks.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do the Hightown Housing Association pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
83% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 6 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
At a minimum, everyone is entitled to Statutory Sick Pay (SSP) from the government. See Citizens Advice for more details.
Good
-
The job rarely spills into unpaid time
Do jobs at the Hightown Housing Association spill into time workers aren’t paid for?
Rarely. The job doesn’t usually spill into unpaid time.
How we know this
20% of people report that their job takes up time that they don’t get paid for.Based on data from 5 people who took the Breakroom Quiz between June 2024 and February 2026.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at the Hightown Housing Association?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 33% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 17% of people with changing schedules report getting three weeks notice.
- 50% of people with changing schedules report getting four weeks notice or more.
Based on data from 6 people who took the Breakroom Quiz between June 2024 and February 2026.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do workers at the Hightown Housing Association worry about hours?
Most people don’t worry about getting enough hours.
How we know this
83% of people report they don’t worry about getting enough hours.Based on data from 6 people who took the Breakroom Quiz between June 2024 and February 2026.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Easy to book holiday
How easy is it to book a holiday at the Hightown Housing Association?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 5 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do the Hightown Housing Association managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
83% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 6 people who took the Breakroom Quiz between June 2024 and February 2026.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most parents say it’s good
Is working at the Hightown Housing Association good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
80% of people who care for a child or other relative report this is a good place to work.Based on data from 5 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do people at the Hightown Housing Association feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
-
Most people don’t get proper breaks
Do people at the Hightown Housing Association get proper breaks?
Most people don’t get proper breaks.
How we know this
71% of people report that they don’t get to take proper breaks.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful to work at the Hightown Housing Association?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Needs improving
-
Most people don’t recommend their team
Do people at the Hightown Housing Association recommend working with their team?
Not many people recommend working with their team.
How we know this
71% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do people get enough training when they start at the Hightown Housing Association?
Most people got enough training when they started.
How we know this
86% of people report they got enough training when they started working here.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are people given support to progress at the Hightown Housing Association?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 5 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do people think the Hightown Housing Association head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 5 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do workers feel well informed about how the Hightown Housing Association is doing?
Only some people feel well informed about how the company is doing.
How we know this
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 7 people who took the Breakroom Quiz between June 2024 and March 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What the Hightown Housing Association employees say about their job
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Best thing
Supporting people and making a difference
Worst thing
Inconsistent sysyems
Report this reviewScheme manager at the Hightown Housing Association, December 2025
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Best thing
The support workers/care staff.
Worst thing
Get the rota less than a week in advance for the following week. Rarely more than 2 weeks at a time.
Report this reviewSupport worker at the Hightown Housing Association, November 2022
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