Customer Assistant - Market Street & Cafe
Morrisons
£30.8k per year
Blyth, Northumberland, NE24 1LQ, United Kingdom
Permanent
The Breakroom Take
- Pays all ages fairly
- Recommended by students
About Morrisons
Morrisons is a supermarket chain in the UK.
Job description from Morrisons
From serving meals in our Café to preparing pizzas, fresh fish, or meat on Market Street, you'll play a big part in making our customers' experience special every day.
You'll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. You'll also be trained across other areas of the store too, such as Replenishment and Customer Service, so flexibility and teamwork are essential.
More about our perks
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores available from the day you join us
- Additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in store cafe or shop floor ranges
- Competitive pension and life assurance
- Healthcare/Well-being benefits including Aviva Digital GP
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
- Optional Payroll charity donations
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
About you
We're looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:
- Helpful and friendly approach
- Enjoys staying active and being hands-on
- Works well in a busy, structured environment
- Comfortable using equipment safely and following processes
- Loves to help support our customers and resolve their queries
What happens next?
Click apply to join our team - it only takes a couple of minutes.
We'll be in touch soon, so keep an eye on your phone and emails.
At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.
About us
We love providing our customers with a great shopping experience they won't find anywhere else.
We are one of the UK's largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.
We've lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we'd love to meet you...
We're Foodmakers and Shopkeepers and together, we make Morrisons.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Morrisons pay customer assistants enough to live on?
Most people are not paid a living wage.
How we know this
89% of people say they are paid below the Real Living Wage for where they live.Based on data from 189 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Morrisons pay customer assistants market rates?
Only some people are paid above average for their job.
How we know this
62% of people are paid below average for the type of work they do.Based on data from 224 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do customer assistants at Morrisons get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Morrisons pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 365 people who took the Breakroom Quiz between January 2025 and January 2026.
Needs improving
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Most people don’t get paid breaks
Do customer assistants at Morrisons get paid breaks?
No. Most people don’t get paid breaks.
How we know this
94% of people say they don’t get paid breaks.Based on data from 218 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Morrisons pay customer assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
94% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 201 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do customer assistants at Morrisons do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
70% of people report that they don’t do extra unpaid work.Based on data from 185 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do customer assistants get of their shift pattern at Morrisons?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 22% of people with changing schedules report getting one week notice or less.
- 20% of people with changing schedules report getting two weeks notice.
- 26% of people with changing schedules report getting three weeks notice.
- 31% of people with changing schedules report getting four weeks notice or more.
Based on data from 198 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do customer assistants at Morrisons worry about hours?
Most people don’t worry about getting enough hours.
How we know this
71% of people report they don’t worry about getting enough hours.Based on data from 205 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do customer assistants at Morrisons get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
55% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 202 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for customer assistants at Morrisons to change shifts?
Most people find it hard to change shifts.
How we know this
68% of people report that it’s hard to change shifts if they need to.Based on data from 152 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for customer assistants to book a holiday at Morrisons?
Some people find it hard to book holiday.
How we know this
45% of people report it’s hard to book holidays.Based on data from 200 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Morrisons managers change customer assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
48% of people say their manager changes their shifts at the last minute.Based on data from 187 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for customer assistants to take sick leave at Morrisons?
Some people find it hard to take sick leave.
How we know this
60% of people report that it’s hard to take time off if they are sick.Based on data from 191 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is customer assistants at Morrisons job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
72% of students report this is a good place to work if you’re studying.Based on data from 131 people who took the Breakroom Quiz between January 2025 and January 2026.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as customer assistants at Morrisons good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
63% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 91 people who took the Breakroom Quiz between January 2025 and January 2026.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do customer assistants at Morrisons feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
52% of people say they’re not treated with respect by their managers.Based on data from 194 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do customer assistants at Morrisons get proper breaks?
Some people don’t get proper breaks.
How we know this
47% of people report that they don’t get to take proper breaks.Based on data from 205 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for customer assistants to work at Morrisons?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 213 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do customer assistants at Morrisons enjoy their jobs?
Only some people enjoy their job.
How we know this
63% of people report they don’t enjoy their job.Based on data from 176 people who took the Breakroom Quiz between July 2025 and January 2026.
Needs improving
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Most people don’t recommend their team
Do customer assistants at Morrisons recommend working with their team?
Not many people recommend working with their team.
How we know this
68% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 229 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer assistants get enough training when they start at Morrisons?
Some people didn’t get enough training when they started.
How we know this
52% of people report they didn’t get enough training when they started working here.Based on data from 209 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are customer assistants given support to progress at Morrisons?
Most people aren’t given support to progress here.
How we know this
In the last year, 71% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 205 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do customer assistants think Morrisons head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 212 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do customer assistants feel well informed about how Morrisons is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
74% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 204 people who took the Breakroom Quiz between July 2025 and January 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Morrisons employees say about their job
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Best thing
some colleagues
Worst thing
the amount of work and the little time i have to do it
Employee at Morrisons, November 2025
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Best thing
The people I work with
Worst thing
A lack of staff to get the job done to a higher standard.
Employee at Morrisons, October 2025
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