Casual Retail Assistant
GSF Car Parts
Estimated pay: £10.68-13.15 per hour
Romford, Greater London, RM1, United Kingdom
Contract
The Breakroom Take
- Respectful managers
About GSF Car Parts
GSF Car Parts is a a car parts and accessories retailer.
Job description from GSF Car Parts
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Always working towards the achievement of relevant set KPI's.
Working hours:
Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do GSF Car Parts pay sales advisors enough to live on?
Some people are not paid a living wage.
How we know this
38% of people say they are paid below the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do GSF Car Parts pay sales advisors market rates?
Most people are paid above average for their job.
How we know this
83% of people are paid above average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do sales advisors at GSF Car Parts get paid breaks?
No. Most people don’t get paid breaks.
How we know this
73% of people say they don’t get paid breaks.Based on data from 11 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do GSF Car Parts pay sales advisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it for sales advisors to book a holiday at GSF Car Parts?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 11 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Some people find it hard to take sick leave
How easy is it for sales advisors to take sick leave at GSF Car Parts?
Some people find it hard to take sick leave.
How we know this
46% of people report that it’s hard to take time off if they are sick.Based on data from 13 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do sales advisors at GSF Car Parts feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do sales advisors at GSF Car Parts get proper breaks?
Most people don’t get proper breaks.
How we know this
73% of people report that they don’t get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for sales advisors to work at GSF Car Parts?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Needs improving
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Most people don’t recommend their team
Do sales advisors at GSF Car Parts recommend working with their team?
Not many people recommend working with their team.
How we know this
75% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do sales advisors get enough training when they start at GSF Car Parts?
Some people didn’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales advisors given support to progress at GSF Car Parts?
Only some people are given support to progress here.
How we know this
In the last year, 36% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 11 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do sales advisors think GSF Car Parts head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do sales advisors feel well informed about how GSF Car Parts is doing?
Only some people feel well informed about how the company is doing.
How we know this
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between January 2024 and September 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What GSF Car Parts employees say about their job
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Best thing
It's close to home.
Worst thing
Zero career progression, minimal training, different pay amongst colleagues, management do not listen to staff, sick days use up your actual holiday. Not all staff are required to do all the work in their contract.
Delivery driver at GSF Car Parts, March 2025
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Best thing
Everyday is diffirent and challenging
Worst thing
Dealing with rude and disrespectful customers
Parts advisor at GSF Car Parts, June 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 12 GSF Car Parts employees who took the Breakroom Quiz between January 2024 and September 2025.
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